政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/37310

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/37310

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Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/37310

Title:	從數位落差到數位機會：「數位人文希望關懷團隊」的行動與協調合作
Authors:	蔡欣雅
Contributors:	蕭乃沂蔡欣雅
Keywords:	數位機會非營利部門協調合作網絡分析 Digital opportunity Nonprofit sector Collaboration Network analysis
Date:	2008
Issue Date:	2009-09-19 13:08:01 (UTC+8)
Abstract:	資訊社會的到來，數位化的環境帶來希望也造成墜落。自90年代末期，數位落差的現象開始為國家、社會所關注，其中偏遠地區的學童往往因距離與社經條件的關係而存在嚴重的數位落差問題。「數位人文希望關懷團隊」即是非營利部門參與此議題的力量之一，其特別處在於除了解決數位落差問題外，更認為資訊科技能帶來機會。其藉由營隊中的課程與兩校學童的交流，建立起部落學童的基礎資訊能力與因同儕而起的網路使用動機，再透過數位平台的建立與共讀活動的設計，讓部落學童能夠長期與學伴互動，得到陪伴與鼓勵，而達到促進學習動機與成就的目的。而本研究即是希望瞭解個案的歷程與影響及行動背後的運作。透過訪談與問卷，研究發現在一年的行動後，方案引發的動機，的確讓部落學童的數位落差情形與學習狀況所改善，而在過程中部落社區的氛圍也有轉變，變得更有活力。只是行動也曾遇到不少困難，包括：部落需求的認知差距、資訊基礎建設的建置與維護及行動背後各團隊的合作問題。而協調合作為本行動在運作上的重要課題，因此本文透過網絡分析、訪談及參與觀察的整理來探討此議題。其中，透過網絡分析發現，團隊的合作狀況緊密且不會過度集中，但仍有集中於部分成員的狀況。而透過訪談整理則發現五個影響協調合作關係的議題，包括：行動方案是有利的、組織的型態與性質、意見不被接受、距離與溝通困擾、認知好的成果等，其中訪談結果雖然並未直接提及網絡結構的影響，但透過比對，仍可發現網絡結構透露出行動者的基本限制而將間接影響合作關係。最後，本文也發現行動中存在著協調合作模式的認知差異，而應注意定位與合作制度化的問題。根據以上研究發現，本文也對個案提出相關的建議，包括：加強部落電腦教室的管理與維護、在目標下創造各方合作的利基、確立團隊溝通管道與平台、確認各方權利義務與增加行動管理的合作夥伴。 Digital environment contributes opportunity and divide at the coming of information society. Since the late 1990s, digital divide becomes a popular issue in governments and societies, among which children in the remote district are the one who need more concern. Digital and Cultural Hope (DCH), which is composed of a few groups, is one participant from the nonprofit sector. DCH believes it should not only just bridge the digital divide, but also use the information and communication technology (ICT) to create the opportunity for the children. Hence, it runs a project from an idea like email pal to encourage children’s motives of using ICT and acquiring knowledge in a rural community. This is an effective and unique way to solve the problem. Therefore, the study wants to explore the course and the impact of the DCH project. The study, through interview and questionnaire, finds the DCH project does make its goal after a year of implementing. The motives of children help them improve the digital literacy and school learning. Meanwhile, the DCH project also changes the atmosphere of the community. However, the DCH project does face some challenges. First, the different perception of demand between DCH and the community makes some conflicts. Second, it is difficult to maintain ICT infrastructure for the community. And, at last, one member of DCH closures the collaboration and quits the project. Collaboration is an important issue for the project, because its service is delivered by the collaboration of the groups in DCH. The study, through network analysis, finds the structure of DCH is dense, but not highly central. It also finds five issues of collaboration, and finds network does have an indirect impact of collaboration. Last but not least, the study discovers there is a perception gap of collaboration in DCH, and considers DCH needs to concern about the issues of responsibility between team members and institutionalization of collaboration. According to the findings, the study brings up some suggestions as follow. First, DCH needs to strengthen the maintenance and management of ICT infrastructure by training the community residents and acquiring other supports. Second, it should create the incentives of collaboration for the team members. Third, the information exchange platform is suggested for team communication. And, the right and the duty of the members should be confirmed by each other. At the end, the study advises to invite new participants for managing the project.
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Description:	碩士國立政治大學公共行政研究所 95256012 97
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0095256012
Data Type:	thesis
Appears in Collections:	[Department of Public Administration] Theses

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