| Reference: | 一、中文部分
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10.洪瑞英(2004)，「顧客導向、服務品質、顧客價值與顧客滿意度之關聯性研究－以花蓮地區國際觀光旅館為例」，國立東華大學企業管理研究所碩士論文。
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25.鄭少禎(2004)，「6σ管理系統中工作環境、專案領導人能力、團隊運作與專案績效影響之研究」，國立政治大學企業管理研究所碩士論文。
26.關芝穎(2004)，「百貨公司服務品質、顧客滿意度、顧客忠誠度與消費者生活型態關係之研究－以台北市地區為例」，國立東華大學企業管理研究所碩士論文。
27.蘇元含(2003)，「運用線性結構模式探討服務品質對顧客滿意度與顧客忠誠度之影響—以中油加油站為例」，國立東華大學企業管理研究所碩士論文。
28.蘇雲華(1996)，「服務品質衡量方法之比較」，國立中山大學企業管理研究所博士論文。
二、英文部分
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三、網站部份
1.公開資訊觀測站，網址：http://mops.tse.com.tw/
2.台北市電子零件商業同業公會，網址：http://www.tecsa.org.tw/
3.台灣半導體產業協會，網址：http://www.tsia.org.tw/
4.台灣經濟研究院，網址：http://www.tier.org.tw/
5.平面顯示器產業資訊網，網址：http://www.display.org.tw/
6.帆宣系統科技股份有限公司，網址：http://www.micb2b.com/
7.拓樸產業研究所，網址：http://www.topology.com.tw/
8.崇越科技股份有限公司，網址：http://www.topco.com.tw/
9.產業技術資訊服務網，網址：http://www.itis.org.tw/
10.華立企業股份有限公司，網址：http://www.wahlee.com.tw/
11.經濟部工業局，網址：http://www.moeaidb.gov.tw/
12.經濟部工業局半導體產業推動辦公室，網址：http://www.sipo.org.tw/
13.電子時報，網址：http://www.digitimes.com.tw/ |
