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    政大典藏 > College of Commerce > Department of MIS > Theses >  Item 140.119/36785


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/36785


    Title: 以資訊化涉入探究政府組織流程再造
    Authors: 李致杰
    Lee, Zhi-Jie
    Contributors: 季延平
    Chi, Yan Ping
    李致杰
    Lee, Zhi-Jie
    Keywords: 政府再造
    企業流程
    企業流程再造
    企業流程模型
    Government Reengineering
    Business Process
    Business Process Reengineering
    Business Process Model
    IDEF
    Date: 2003
    Issue Date: 2009-09-18 19:35:18 (UTC+8)
    Abstract: 隨著環境的快速變革以及資訊科技的突飛猛進，一般民眾對政府單位服務水準的要求日趨嚴苛，傳統的作業流程在作業品質以及反應時間上似乎漸漸無法滿足於民眾，是故流程再造的風潮日益蔓延於政府單位當中。而在資訊科技(以下簡稱IT)被日益重視的當今，在流程再造裡亦扮演越來越重要的角色，IT從之前支援性角色，乃至今日已漸漸成為主導推動再造之關鍵因素。透過探究IT的應用性，可以達成大刀闊斧功效的全面性變革，而IT可如何、於何發揮再造效益，則可透過流程模型清楚地描繪出。
    因此，本研究提出一以流程模型與IT為主軸之流程再造方法，並舉一政府事業單位之個案為例，透過IDEF0、IDEF3等流程模型勾勒現有模型，再透過深入探討現有流程之斷層與缺口，進而思索IT可發揮之處，從而進行全面而又具流程合理性之流程調整。此外，並透過流程圖學之基礎，來推論BPR前後之相對效益，以做為落實推動流程再造時之量化效益參考。最後，期此方法能讓欲進行流程再造者有參考依循之對象，以解決許多人在茫茫再造學說之中而不知如何進行之窘境。
    Reference: 中文文獻
    [1]王全三，「台北市國稅局遺產稅稽徵作業之再造工程-新政府運動中應用再造工程方法的個案研究」，台灣大學商研所碩士論文，民國87年。
    [2]王建文，「企業經營程序改造之分析性架構與模式」，中山大學資訊管理研究所碩士論文，民國83年。
    [3]白錦門，「個案法之研究」，教育研究方法論文集，台灣書店，頁43-44，民國83年。
    [4]李海崧，「IDEF0整合分析模式應用於營造業品管作業初步研究_以檢
    驗、量測與試驗設備管制程序為驗證範例」，中華大學建築與都市計劃
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    英文文獻
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    [23]Grover, V. and Malhotra, M. K. “Business Process Reengineering: A Tutorial on the Concept, Evolution, Method, Technology and Application,” Journal of Operations Management (15:3), pp. 193-213, August 1997.
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    Harvard Business Review , pp104-112, July-August 1990.
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    Strategies for Reinventing Government, Reading M.A. : Addison Wesley.
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    Range Planning Vol.26 No6, pp. 22-40, 1993.
    Description: 碩士
    國立政治大學
    資訊管理研究所
    91356017
    92
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0913560171
    Data Type: thesis
    Appears in Collections:[Department of MIS] Theses

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