English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113648/144635 (79%)
Visitors : 51611347      Online Users : 835
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
  • Adv. Search
    HomeLoginUploadHelpAboutAdminister Goto mobile version
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/35723


    Title: 組織學習與組織公民行為關係之研究
    Authors: 呂苔瑋
    Lu, Tai-Wei
    Contributors: 吳瓊恩
    呂苔瑋
    Lu, Tai-Wei
    Keywords: 平衡計分卡
    組織學習
    組織公民行為
    The Balanced Scorecard
    organizational learning
    Organizational Citizenship Behavior
    Date: 2006
    Issue Date: 2009-09-18 15:50:44 (UTC+8)
    Abstract: 隨著資訊科技的進步與網際網路的流通,二十一世紀儼然成為一個不同於從前的時代。不同於以往單一面向的績效評估方式,平衡計分卡採用多面向的評估標準,使組織對於其各個面向都能夠均衡的掌握,並且具有前瞻性的策略管理功能,而其中它又以學習與成長的構面,作為其他構面的基礎。

    近年來由於全球化的興起,各界相當關注提升組織競爭力的課題,於是許多關於組織績效的文獻應運而生,內容不外乎講究外在報酬與內在報酬,而後者更是近年來研究的重點。組織要能順利的運作,最主要的關鍵仍在於人的因素,組織中的成員除了要能依照職務規定或工作說明書的內容行動,更要能充分的展現出「角色外行為」,現在學者通常將其稱為「組織公民行為」。

    首先,本研究將對於平衡計分卡與組織公民行為的概念加以釐清,以作為後續討論的基礎。其次,將探討組織願景與策略對於組織公民行為的影響,以及平衡計分卡中學習與成長構面與組織公民行為的交互影響。在這兩大主軸的討論之中,初步的將平衡計分卡與組織公民行為做一連結。
    Reference: 中文部份
    于泳泓譯;保羅.尼文(Paul R. Niven)原著
    2002 平衡計分卡 : 按部就班,成功導入,台北:商周出版。
    王維康、邊立文
    2004 「政府機構應用BSC之實例─英國國防部」,會計研究月刊,第224期,頁142-149。
    司徒達賢
    2001 策略管理新論:觀念架構與分析方法,台北:智勝文化出版社。
    卡普蘭(Robert S. Kaplan)
    2005 「克服公部門運用平衡計分卡的障礙」,人事月刊,第38卷第4期,頁56-61。
    朱光潛
    1990 談美,台北:國文天地雜誌社。
    朱道凱譯;Robert S. Kaplan & David P. Norton原著
    1999 平衡計分卡 ─ 資訊時代的策略管理工具,台北:臉譜文化。
    李明軒、邱如美譯;波特(Michael E. Porter)原著
    1996 國家競爭優勢,台北:天下文化。
    1999 競爭優勢,台北:天下文化。
    吳安妮
    2004 「平衡計分卡在公務機關實施之探討」,政府績效評估,台北:行政院研究發展考核委員會。
    吳瓊恩
    2002 「公共行政學發展趨勢的探究:三種治理模式的互補關係及其政治理論的基礎 」,政治大學公共行政學報,第七期:173-220。
    2005 行政學的範圍與方法,台北:五南。
    2006 行政學,台北:三民書局。
    林淑姬
    1992 薪酬公平、程序公平與組織承諾、組織公民行為關係之研究,國立政治大學企業管理研究所博士論文。
    林詩穎
    2005 組織公民行為之後設分析,銘傳大學管理研究所碩士論文。
    洪明洲譯;James B. Quinn, Jordan J. Baruch & Karen Anne Zien原著
    2000 知識管理與創新,台北:商周出版。
    孫本初
    2005 公共管理,台北:智勝文化。
    高登第、李名軒譯;波特(Michael E. Porter)原著
    2001 競爭論,台北:天下遠見。
    許道然
    2001 公部門組織信任與組織公民行為關係之研究,國立政治大學公共行政學系博士論文。
    2002 「組織公民行為之研究」,空大行政學報,第十二期,頁113-146。
    陳正平等譯;Robert S. Kaplan & David P. Norton原著
    2004 策略地圖 ─ 串聯組織策略從形成到徹底實施的動態管理工具,台北:臉譜文化。
    陳燈能
    2003 「平衡計分卡 ─ 企業績效衡量的利器」,商業現代化, http://www.moderncom.org.tw/。
    郭進隆譯;Peter M. Senge原著
    1994 第五項修練─學習型組織的藝術與實務,台北:天下遠見。
    張紹勳
    2002 知識管理,台中:滄海書局。
    2004 研究方法,台中:滄海書局。
    葉至誠、葉立誠
    2002 研究方法與論文寫作,台北:商鼎文化。
    遠擎管理顧問公司策略績效事業部譯;Robert S. Kaplan & David P. Norton原著
    2003 策略核心組織 ─ 以平衡計分卡有效執行企業策略,台北:臉譜文化。
    樂為良譯;比爾.蓋茲(Bill Gates)原著
    1999 數位神經系統 : 與思考等快的明日世界,台北:商業周刊。
    劉思辰
    2004 「公部門導入平衡計分卡之淺談」,人事月刊,第38卷第5 期,頁61-66。
    盧建旭
    1996 「公共行政學的文獻回顧架構」,空大行政學報,第5期: 177-210。
    英文部份
    Argyris, Chris
    1993 On Organizational Learning, Cambridge: Blackwell Publishers.
    Argyris, Chris & Donald A. Schon
    1978 Organizational Learning: A Theory of Action Perspective, MA: Addison-Wesley Publishing Companies.
    Bass, B. M. & Avolio, B. J.
    1994 Improving Organizational Effectiveness through Transformational Leadership, CA: Sage.
    Bateman, T. S. & Organ, D.W.
    1983 “Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee Citizenship,” Academy of Management Journal, 26, 587-595.
    Barnard, C. I.
    1938 The Functions of the Executive, Cambridge, Mass: Harvard University press.
    Blau, P. M.
    1964 Exchange and Power in Social Life. New York: Wiley.
    Borman, W.C. & Motowidlo, S.J.
    1993 “Expanding the Creation Domain to Include Elements of Contextual Performance,” In Schmidt, N., Borman, W.C. & Associates (eds), Personnel Selection in Organizations. San Franciso, CA: Josey Bass.
    1997 “Task Performance and Contextual Performance: The Meaning for Personnel Selection Research,” Human Performance, 10: 99-109.
    Borman, W.C., White, L.A. & Dorsey, D.W.
    1995 “Effects of Ratee Task Performance:The Meaning of Personnel Selection Research,” Human Performance,10:99-109.
    Brooks, L.
    1999 Organizational Behavior. London: Pitman Publishing.
    Chen, Xiao-Ping, Hui, C. & Sego, D. J.
    1998 “The Role of Organizational Citizenship Behavior in Turnover: Conceptualization and Preliminary Test of Key Hypotheses,” Journal of Applied Psychology, 83(6), 921-931.

    George, J.M & Brief, A.P.
    1992 “Feeling Good-Doing Good:A Conceptual Analysis of the Mood at Work-Organizational Spontaneity Relationship,” Psychological Bulletin,112:310-329.
    George, J. M. & Jones, G. R.
    1997 “Organizational Spontaneity in Context,” Human Performance, 10: 153-170.
    Goh, S. C.
    1998 “Toward a Learning Organization: The Strategic Building Blocks,” Sam Advanced Management Journal, 63(2), 15-22.
    Graham, J. W.
    1991 “An Essay on Organizational Citizenship Behavior,” Employee Responsibilities and Right Journal, 4, 249-270.
    Hart, C.
    1998 Doing a Literature Review: Releasing the Social Science Research
    Imagination, Thousand Oaks, London, Delhi: Sage.
    Huber, G. P.
    1991 “Organizational Learning: The Contribution Processes and the Literatures,” Organization Science, 2(1), 88-114.
    Inkeles, A.
    1969 “Participant Citizenship in Six Developing Countries,” The American Political Science Review, 63, 1120-1141.
    Jun, Jong S.
    1994 Philosophy of Administration, Seoul, Korea: Daeyoung Moonhwa International.
    Kaplan, Robert S.
    1996 Balanced Scorecard: Translating Strategy Into Action, Boston, Mass. : Harvard Business School Press.
    2001 Strategy-Focused Organization: How Balanced Scorecard Companies Thrive In The New Business Environment, Boston, Mass. : Harvard Business School Press.
    2004 Strategy Maps:Converting Intangible Assets Into Tangible Outcomes, Boston, Mass. : Harvard Business School Press.
    Katz, D.
    1964 “Motivational Basis of Organizational Behavior.” Behavior Science,9:131-146.
    Katz, D. & Kahn, R. L.
    1966 The Social Psychology of Organizations. New York: John Willy & Sons, Inc.
    Kotter, John P. & James L. Heskett
    1992 Corporate Culture and Performance, New York: Free Press.
    Liebowitz, J. & T. Beckman
    1998 Knowledge Organizations: What Every Manager Should Know, Boca Raton, FL: CRC Press LLC.
    MacKenzie, S. B., Podsakoff P. M., & Fetter, R.
    1993 “The Impact on Organizational Citizenship Behavior on Evaluation of Salesperson Performance,” Journal of Marketing, 57, 70-80.
    Maria, M. L., Morgan, S. P.
    1997 The Accelerating Organization: Embracing the Human Face of Change, N. Y.: McGraw-Hill.

    McGill, M. E., Slocum, J. W. & Lei, D.
    1992 “Management Practices in Learning Organization,” Organizational Dynamics, 21(1): 5- 17.
    Morgan, Gareth
    1986 Image of Organization, CA: Sage Publications, Inc.
    Moorman, R. H. & Blakely, G. L.
    1995 “Individualism-Collectivism as an Individual Difference Predictor of Organizational Citizenship Behavior,” Journal of Organizational Behavior, 16: 127-142.
    Nonaka I. & Takeuchi H.
    1995 The Knowledge-Creating Company, Oxford, England: Oxford University Press.
    Organ, D. W.
    1988 Oanizational Citizenship Behavior: The Good Soldier Sydrom. Lexington, MA: Lexington Books.
    1990 “The Motivation Basis of Organizational Citizenship Behavior,” in B. W. Staw & L. L. Cummings (eds.), Research in Organizational Behavior, Greenwich, CT: JAI Press, 12, 43-72.
    Ouchi, William
    1980 “Markets, Bureaucracies, and Clans,” Administration Science Quarterly, Vol. 25, No.1, p.129-141.
    Piaget, J.
    1976 The Grasp of Consciousness: Action and Concept in the Young Child. Cambridge: Harvard Up.
    Pillai, R., Schriesheim, C. A., Williams, E. S.
    1999 “Fairness Perceptions and Trust as Mediators for Fransformational and Transactional Leadership: A Two-Sample Study. ” Journal of Management, 25, 897-933.
    Podsakoff, P.M., & MacKenzie, S.B.
    1995 “Organizational Citizenship Behaviors and Sales Unit Effectiveness.” Journal of Marketing Research, 3, 351- 363.
    Podsakoff , P.M., Ahearne, M. & MacKenzie, S. B.
    1997 “Organizational Citizenship Behavior and the Quantity and Quality of Work Group Performance,” Journal of Applied Psychology, 18(2), 262-270.

    Podsakoff, P. M., Mackenzie, S. B., Paine, J. B. & Bachrach, D. G.
    2000 “Organizational Citizenship Behaviors:A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research.”Journal of Management,26(3):513-563.
    Porter, M. E.
    1996 “What Is Strategy?”Harvard Business Review, Nov-Dec.
    Robinson, S. L. & Morrison, E. W.
    1995 “Psychological Contracts and OCB: The Effect of Unfulfilled Obligations on Civil Virtue Behavior,” Journal of Organization Behavior, 16, 289-298.
    Selznick, P.
    1996 “Institutionalism Old and New,” Administrative Science Quarterly, 41, 270-277.
    Senge, Peter M.
    1990 The Fifth Discipline: The Art and Practice of the Learning Organization, New York: Doubleday Dell Publishing.
    Simon, Herbert A.
    1969 Science of the Artificial, Cambridge, MA: M.I.T. Press.
    Smith, C. A., Organ, D. W. & Near, J. P.
    1983 “Organizational Citizenship Behavior: Its Natural and Antecedent.” Journal of Applied Psychology, 68(4), 653-663.
    Staw,B.M.&Boetteger,R.D.
    1990 “Task Revision:A Neglected form of Work Performance.” Academy of Management Journal,33:534-559.
    Van Dyne, L., Graham, J. G. & Dienesch, R. M.
    1994 “Organizational Citizenship Behavior : Construct Redefinition, Operation, and Validation,” Academy of Management Journal, 37, 765-802.

    Van Scotter, J. R. & Motowidlo, S. J.
    1996 “Interpersonal Facilitation and Job Dedication as Separate Facets of Contextual Performance,” Journal of Applied Psychology, 81: 525-531.
    Walz, S. M. & Niehoff, B. P.
    2000 “Organizational Citizenship Behaviors: Their Relationship to Organizational Effectiveness.” Journal of Hospitality & Tourism Research, 24: 108-126.
    Williams, L. J. & Anderson , S. E.
    1991 “Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors,” Journal of Management, 17: 601-617.
    Yen, H. R. & Niehoff B.P.
    2004 “Relationships Between Organizational Citizenship Behaviors, Efficiency, and Customer Service Receptions in Taiwanese Banks.” http://www.midwestacademy.org/Proceedings/2002/papers/Yen.doc
    Yeung, A. K., Ulrich, D.O., Nason, S. W. & Von Glinow, M. A.
    1999 Organizational Learning Capability, New York : Oxford University Press.
    Description: 碩士
    國立政治大學
    公共行政研究所
    92256023
    95
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0922560231
    Data Type: thesis
    Appears in Collections:[公共行政學系] 學位論文

    Files in This Item:

    File Description SizeFormat
    56023101.pdf40KbAdobe PDF2771View/Open
    56023102.pdf66KbAdobe PDF2789View/Open
    56023103.pdf63KbAdobe PDF2851View/Open
    56023104.pdf77KbAdobe PDF2731View/Open
    56023105.pdf203KbAdobe PDF21159View/Open
    56023106.pdf258KbAdobe PDF22784View/Open
    56023107.pdf208KbAdobe PDF22978View/Open
    56023108.pdf222KbAdobe PDF21252View/Open
    56023109.pdf108KbAdobe PDF2852View/Open
    56023110.pdf193KbAdobe PDF21173View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback