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    Title: 設計服務e傳遞－以本體論為基礎之協同互動演化機制
    A Design e-Service Delivery with an Ontology-Based Cooperative/Interactive Co-Evolutionary Mechanism
    Authors: 錡慧珊
    Chi, Hui Shan
    Contributors: 苑守慈
    Yuan, Soe Tsyr
    錡慧珊
    Chi, Hui Shan
    Keywords: 服務科學
    智慧型服務設計
    協同式共同演化
    設計思考
    service science
    intelligent service design
    cooperative co-evolution
    design thinking
    Date: 2007
    Issue Date: 2009-09-18 14:38:34 (UTC+8)
    Abstract: 由於資訊科技的發展，提供顧客商品與服務的溝通等價值觀也隨之改變，新興服務業是依賴網際網路和資訊技術所發展而來的，全球產業結構呈現出“工業型經濟”向“服務型經濟”轉型的總趨勢，服務逐步被重視。人類社會第四次的革命“服務革命”，就是服務科學，社會和技術共同演進的科學，以資訊科技為基礎改革服務整體。加上網路效應，讓人們可以透過共同設計思考，為世界帶來創意及新事物的催化劑，將跨領域的人才結合起來，利用群策群力及不同領域的思考藝術互相激盪，激發出創意。將這些觀點整合起來，提出一個共同創造服務的架構，讓人們在獲得服務的同時，也參與創造服務，得到服務的最佳化。本研究透過服務科學的服務組成、服務流程、以及服務價值三方面來探討，並採用結合協同式共同演化基因演算法、互動式基因演算法所組合成的協同互動式共同演化基因演算法，以共同演化的方式，達到使用者的設計需求。系統共分四大模組：設計問題定義模組、設計建議模組、協同互動式共同演化模組、評估模組，將設計思考、共同創作並演化的概念，並透過互動式基因演算法修正適應函數評估的偏差，讓顧客設計過程中，得到最佳化的服務。本系統之預期貢獻分為：(1)利用服務科學創新設計服務e化傳遞。(2)為服務科學提供應用典範與原件發展方向。
    The notion of service science addresses the use of information technology to reform services in terms of designing thinking and value co-production, bringing the catalyst of the innovation to the service world. This paper proposes a novel e-service platform about interior design featuring (semi-)automated mutualism of co-produced values. This platform encompasses a few autonomous cognitive learning components to guarantee effective accomplishment of reaching a user`s design demand. These components include models of interior design concepts, cooperative co-evolutionary genetic algorithm (CGA) and interactive genetic algorithm (IGA). The intended contributions of this platform are two-folds: (1) Showcase an intelligent service design as characterized by the sixth quadrant of Figure1. (2) Provide some intelligent service design components (e.g., CICGA) for unfolding future systematic service innovation in service science.
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    Description: 碩士
    國立政治大學
    資訊管理研究所
    94356024
    96
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0943560241
    Data Type: thesis
    Appears in Collections:[Department of MIS] Theses

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