English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113160/144130 (79%)
Visitors : 50739159      Online Users : 500
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/35249


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/35249


    Title: ERP 系統應用效益研究-ERP 系統知識吸收能耐之管理
    Reap from ERP Systems -The Management of Absorptive Capacity in Post-ERP Implementation
    Authors: 許執賢
    Hsu,Chih Hsien
    Contributors: 尚孝純
    Shang, Shari
    許執賢
    Hsu,Chih Hsien
    Keywords: ERP 系統
    導入後研究
    吸收能耐
    ERP systems
    post-implementation
    absorptive capacity
    Date: 2006
    Issue Date: 2009-09-18 14:32:49 (UTC+8)
    Abstract: This study uses the concept of absorptive capacity to provide a framework for exploring benefit realization in the post-implementation phase of ERP systems. Success factors of ERP adoption such as: training, communication, process change, and integration extension are organized into two types of knowledge absorptive capacity: potential capacity and realization capacity. This study proposes that absorptive capacity is one of the key determinants of benefits realization from ERP implementation. Although the frequently mentioned factors training and communication are important activities for organizations to assimilate the knowledge of the system processes, these represent potential capacity that requires realization through refinement and execution of what has been absorbed. ERP adopting organizations wishing to continuously generate benefits need to both build potential absorptive capacity by investing in training and education and leverage realized capacity through extension of integration of the system processes.

    Through in-depth case study of four firms in Taiwan, this study verified the propositions about absorptive capacity in post- implementation of ERP systems. The results further revealed some findings： 1) More iterations of the cycle of absorptive capacity leads to greater benefits of ERP systems. 2) Knowledge retention is important for accumulating potential resources. 3) Provide some guidance of educational program planning. 4) Environment provided by companies can encourage assimilation of knowledge and full use of the ERP system. 5) Business training is necessary for IT professionals. These findings are helpful for managers to well assimilate and exploit knowledge. And furthermore, this study suggests that companies need to acquire, assimilate, transform and exploit knowledge in a dynamic cyclical path to adapt to the changing business environment and sustain competitive advantage over the long term.
    Reference: 1.Anderson, M. C., Banker, R. D., and Ravindran, S. “The New Productivity Paradox,” Communications of the ACM (46:3), 2003, pp. 91-94.
    2.Anders, Paarup Nielsen. “Understanding dynamic capabilities through knowledge management” Journal of knowledge management (10:4), 2006, pp.59-71.
    3.Barker, T. and Frolick, M.N. “ERP Implementation Failure: A Case Study,” Information Systems Management (20:4), 2003, pp. 43-49.
    4.Bingi, P. Sharma, M.K. and Godla, J.K. “Critical Issues Affecting ERP Implementation,” Information Systems Management (16:3), 1999, pp. 7-14.
    5.Bower, J., and Christensen, C. “Disruptive technologies: Catching the wave,” Harvard Business Review (73:1), 1995, pp.43-53.
    6.Brynjolfesson, E. and Hitt, L. “Information technology as a factor of production: the role of differences among firms,” Economics of Innovation and New Technology (13:4), 1995, pp.183-200.
    7.Buchanan, D.A. and Huczynski, A.A.” Organizational Behaviour: An Introductory Text, 3rd edn,” Prentice-Hall, London, 1997
    8.Cameron, K.S. and Whetten, D.A. “Organizational Effectiveness: A Comparison of Multiple Models,” Academic Press, NewYork, 1983
    9.Christensen Clayton M, Suarez Fernando F and Utterback James M. “Strategies for survival in fast-changing industries,” Management Science (44:12), 1998, pp. 207-221.
    10.Clark Thomas D., Jr., Jones Mary C. and Zmud Robert W.”Post adoptive ERP system analysis: A system dynamic modeling approach”, working paper 2-2, 2006.
    11.Cohen, Wesley M. and Levinthal, Daniel A. “Absorptive capacity: a new perspective on learning and innovation,” Administrative science quarterly (35:1), Mar 1990, pp. 128-152.
    12.Davenport Thomas H., De Long, David W. and Beers Michael C. “Building Successful Knowledge Management Projects,” Sloan Management Review (39), 1998, pp.43-57.
    13.Davenport Thomas H.” Putting the enterprise into the enterprise system,” Harvard Business Review (76:4), 1998, pp. 121-131.
    14.Davenport Thomas H., Jeanne G and Cantrell Susan “Enterprise systems and ongoing process change,” Business Process Management Journal (10:1), 2004, pp. 16-26.
    15.Doherty, N., King, M. and Al-Mushayt, O. “The impact of inadequacies in the treatment of organizational issues on information systems and development projects,” Information & Management (41:1), 2003, pp. 49-62.
    16.Dougherty D, Barnard H and Dunne D. “Exploring the everyday dynamics of dynamic capabilities,” In Third Annual MIT/UCI Knowledge and Organizations Conference, Laguna Beach, CA. 2004, March 5–7.
    17.Finney Sherry and Corbett Martin. “ERP implementation: a compilation and analysis of critical success factors,” Business Process Management Journal (13:3), 2007, pp.329-347.
    18.Gable, G “Consultants and Knowledge Management,” Journal of Global Information Management (11:3), 2003, pp.1-4.
    19.Gable GG, Sedera D, Chan T. “Enterprise Systems Success: a measurement model,” Proceedings of the 24th International Conference on Information Systems, 2003, pp. 576–591.
    20.Gefen, D. and Ragowsky, A.”A Multi-level Approach to Measuring the Benefits of an ERP System in Manufacturing Firms,” Information Systems Journal (22:1), 2005, pp.18-25.
    21.Gattiker Thomas F. and Goodhue Dale L. “What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes,” MIS Quarterly (29:3), 2005, pp. 559-585.
    22.Gibson CB and Birkinshaw J. “The antecedents, consequences, and mediating role of organizational ambidexterity,” Academy of Management Journal (47:2), 2004, pp.209–226.
    23.Glover, S., Prawitt, D. and Romney, M.” Implementing ERP,” Internal Auditor (56:1), 1999, pp. 40-46.
    24.Hitt, L. M., Wu, D. J., and Zhou, X. “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures,” Journal of Management Information Systems (19:1), 2002, pp. 71-98.
    25.Hoffman, T. "Saturation Stalls Enterprise Software Market," ComputerWorld, July 22, accessed on the WWW August 12, 2004 at http://www.computerworld.com/softwaretopics/crm/story/0,10801,94672,00.html
    26.IBM (2000b) IBM Business Management Services/ERP: ERP Organization Change Services, http://www- 1.ibm.com/services/collateral/erp_org.html.
    27.Isabel M. Prieto1 and Mark Easterby-Smith. “Dynamic capabilities and the role of organizational knowledge: an exploration,” European Journal of Information Systems (15), 2006, pp.500-510
    28.Jasperson Jon (Sean), Carter Pamela E. and Zmud Robert W. “A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems1,” MIS Quarterly (29:3), 2005, pp.525-557.
    29.Jenson, Richard L. and Johnson, I. Richard “The enterprise resource planning system as a strategic solution,” Information Strategy (15:4), 1999, pp. 28-34.
    30.Jones GR and George JM. “The experience of the evolution of trust: implications for cooperation and teamwork,” Academy of Management Review (23:3), 1998, pp.521–546.
    31.Karahanna Elena, Straub Detmar W. and Chervany Norman L.” Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs,” MIS Quarterly (23:2), 1999, pp. 183-214.
    32.Kim, L.” Crisis construction and organizational learning: Capability building in catching-up at Hyundai Motor,” Organization Science (9:4), 1998, pp. 506-521.
    33.Klaus, Helmut, Rosemann, Michael and Gable Guy G. “What is ERP?,” Information Systems Frontiers (2:2), 2000, pp.141-163.
    34.Ko, Dong-Gil, Kirsch, Laurie J. And King, William R. “Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations,” MIS Quarterly (29:1), 2005, pp. 59-86.
    35.Koch, C. “Why your integration efforts end up looking like this…,” CIO Magazine (15), 2001.
    36.Kotter, J.P. and Heskett, J.L. “Corporate Culture and Performance,” The Free Press, New York, NY., 1992
    37.Krasner, Herb “Ensuring E-Business Success by Learning from ERP Failures,” IT Professional Magazine (2:1), 2000, pp. 22-24.
    38.Lee Zoonky and Lee Jinyoul “An ERP implementation case study from a knowledge transfer perspective,” Journal of Information Technology (15:4), 2000, pp. 281-288.
    39.Lyytinen, K., and Hirschheim, R. A. “Information Systems Failures: A Survey and Classification of the Empirical Literature,” in Oxford Surveys in Information Technology, P. I. Zorkoczy (Ed.), Oxford University Press, Oxford, UK, 1987, pp. 257-309
    40.Mabert, V.A. Soni, A. and Venkataramanan, M.A. “Enterprise Resources Planning: Common Myths versus Evolving Reality,” Business Horizons (44:3), 2001, pp. 69-76.
    41.Mandal Purnendu and Gunasekaran A. “Issues in implementing ERP: A case study,” European Journal of Operational Research (146:2), 2003, pp. 274-284.
    42.Markus, L.M., Axline, S., Petrie, D. and Tanis, C.”Learning from adopters, experiences with ERP: Problems encountered and successes achieved, “Journal of Information Technology (15:4), 2000, pp. 245-265
    43.Markus, L.M. and Tanis, C. “The Enterprise Systems Experience - From Adoption to Success, “in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp.23-55.
    44.McNurlin, B. “Will users of ERP stay satisfied,” Sloan Management Review (42:2), 2001, pp. 13-14.
    45.Mowery. D. C. and Oxley, J. E.” Inward technology transfer and competitiveness: The role of national innovation systems,” Cambridge Journal of Economics (19:1), 1995, pp. 67-93.
    46.Muscatello Joseph R. and Parente Diane H. “Enterprise Resource Planning (ERP): A Postimplementation Cross-Case Analysis,” Information Resources Management Journal (19:3), 2006, pp. 61-74.
    47.Nah, Fiona Fui-Hoon and Delgado, Santiago “Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade,” The journal of Computer Information Systems (46:5), 2006, pp.99-114.
    48.Newell, Sue, Huang, Jimmy and Tansley, Carole “ERP implementation: A Knowledge Integration Challenge for the Project Team,” Knowledge and Process Management (13:4), 2006, pp.227-238.
    49.Nicolaou, Andreas I. “Quality of postimplementation review for enterprise resource planning systems,” International Journal of Accounting Information Systems (5:1), 2004, pp.25-49.
    50.Nonaka I. “A dynamic theory of organizational knowledge creation,” Organization Science (5:1), 1994, pp.14–37.
    51.Orlikowski, Wanda J. and Hofman, J. Debra. “An Improvisational Model for Change Management: The Case of Groupware Technologies,” Sloan Management Review (38:2), 1997, pp. 11-22.
    52.Pan S.L., Newell S., Huang J.C., and Cheung AWK “Knowledge integration as a key problem in an ERP implementation,” Twenty-Second International Conference on Information Systems, 2001
    53.Parr, A. and Shanks, G.” A Model of ERP Implementation.” Journal of Information Technology (15:4), 2000, pp. 55-60.
    54.Randall H. Russell “Providing Access: The Difference Between Sharing and Just Reporting Corporate Information,” Information Strategy, 1996, pp. 28-33.
    55.Redman, Thomas C.” Improve Data Quality for Competitive Advantage,” Sloan Management Review (36:2), 1995, pp. 99-108.
    56.Rigby, D. K., Reichheld, F. F., and Schefter, P. “Avoid the Four Perils of CRM,” Harvard Business Review (80:2), February 2002, pp. 101-109.
    57.Robey, Daniel, Ross Jeannew W. and Boudreau, Marie-Claude “Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change,” Journal of Management Information Systems (19:1), 2002, pp. 17-46.
    58.Rosemann, M. “Enterprise System Management with Reference Process Models,” in Second- Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp. 315-334.
    59.Ross, J. W., and Weill, P. “Six IT Decisions Your IT People Shouldn’t Make,” Harvard BusinessReview (80:11), November 2002, pp. 84-91
    60.Ross, J. W., Vitale, M. R., and Willcocks, L. P. “The Continuing ERP Revolution: Sustainable lessons, new modes of delivery,” in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp. 102-132.
    61.Scott, J.E. and Kaindl, L. “Enhancing Functionality in an Enterprise Software Package,” Information and Management (37:3), 2000, pp. 111-122.
    62.Schilling Melissa A. “Technological lockout: An integrative model of the economic and strategic factors driving technology success and failure,” The Academy of Management Review (23:2), 1998, pp. 267-285.
    63.Sedera D, Gable GG. “A Factor and Structural Equation Analysis of the Enterprise Systems Success Measurement Model,” 25th International Conference on Information Systems. 2004, pp. 449–464.
    64.Seewald, N.”Enterprise Resource Planning Tops Manufacturers` IT Budgets, “Chemical Week (164:35), 2002, pp. 34-35.
    65.Shang, S. and Seddon, Peter B. “Assessing and Managing the Benefits of Enterprise System: The Business Manager`s Perspective” Information Systems Journal (12:4), 2002, pp. 271- 299.
    66.Shang, S. and Seddon, Peter B. “Managing processes deficiencies with enterprise systems,” Business Process Management Journal (13:3), 2007, pp.405-426.
    67.Seddon, Peter B., Shanks, Graeme, B.and Willcocks, Leslie P. “Introduction: ERP- The Quiet Revolution?,” in Second-Wave Enterprise Resource Planning Systems: Implementing for Effectiveness, G. Shanks, P.B. Seddon, and L. P. Willcocks (Eds.), Cambridge University Press, Cambridge, UK, 2003, pp. 1-19.
    68.Sieber, M. and Nah, F.” A Recurring Improvisational Methodology for Change Management in ERP Implementation,” Americas Conference Information Systems AMCIS, Milwaukee, USA, 1999.
    69.Swanton, B., 2004a "Phase III ERP Benefits: The Art of the Formerly Impossible," AMR Research Outlook, April 29, accessed on the WWW March 19, 2005 at http://www.amrresearch.com/content/view.asp?pmillid=17244&docid=11591
    70.Umble Elisabeth J, Haft Ronald R and Umble M Michael, “Enterprise resource planning: Implementation procedures and critical success factors,” European Journal of Operational Research. Amsterdam (146:2), 2003, pp. 241-257.
    71.Verona G and Ravasi D.” Unbundling dynamic capabilities: an exploratory study of continuous product innovation,” Industrial and Corporate Change (12:3), 2003, pp.577–606.
    72.Weil, Marty “Guide to growth,” Manufacturing Systems, 1998, pp.2-9.
    73.Willis T Hillman, Willis-Brown Ann Hillary” Extending the value of ERP,” Industrial Management + Data Systems (102:1/2), 2002, pp. 35-39.
    Description: 碩士
    國立政治大學
    資訊管理研究所
    94356035
    95
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0094356035
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

    Files in This Item:

    File Description SizeFormat
    603501.pdf43KbAdobe PDF21172View/Open
    603502.pdf16KbAdobe PDF21063View/Open
    603503.pdf14KbAdobe PDF21070View/Open
    603504.pdf18KbAdobe PDF21199View/Open
    603505.pdf472KbAdobe PDF26624View/Open
    603506.pdf29KbAdobe PDF21557View/Open
    603507.pdf79KbAdobe PDF21243View/Open
    603508.pdf318KbAdobe PDF21222View/Open
    603509.pdf30KbAdobe PDF26534View/Open
    603510.pdf29KbAdobe PDF22399View/Open
    603511.pdf29KbAdobe PDF23388View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback