English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113160/144130 (79%)
Visitors : 50740338      Online Users : 524
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/35234


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/35234


    Title: 企業資訊科技資本衡量指標之研究－以高科技製造業為例
    An IT Capital Performance Indicator Study - A Case Study Approach in High-Tech Industry
    Authors: 康家豪
    Kang,Jia-Haur
    Contributors: 管郁君
    諶家蘭
    Huang,Eugenia Y.
    Seng,Jia-Lang
    康家豪
    Kang,Jia-Haur
    Keywords: 資訊科技資本
    資訊科技評價
    無形資產
    績效指標
    企業績效
    IT Capital
    IT Assessment
    Intangible Assets
    Performance Indicator
    Firm Performance
    Date: 2005
    Issue Date: 2009-09-18 14:30:41 (UTC+8)
    Abstract: 資訊科技投資的績效要如何評估，是所有資訊經理人關切的議題。將資訊科技有效整合到企業核心程序，是企業對於資訊科技的首要目標，但價值的產生要如何衡量、對績效形成怎樣的影響，卻很難在財務報表或其他有形的評估方式中表現出來。企業無形資產中存在著各種的智慧資本，雖然單獨以資訊科技無法帶來足夠競爭優勢，但若以資訊科技的力量來結合其他無形的資本，確能產生顯著的價值。
    本研究回顧有形與無形資產的衡量方法，提出資訊科技資本的概念來整合既有方法，以評估企業資訊科技的效益。資訊科技資本是組織或公司長期累積資訊科技的能力，包含有形與無形的資產。資訊科技資本要如何衡量，是否可以分解出適當的構面，以幫助企業快速評量資訊科技資本的流量與存量呢？本研究初步建構一套衡量的構面與指標，期望透過可標準化衡量的指標，讓企業對於資訊科技的管理與維護，有更合適方便的方法。
    高科技產業的環境變動迅速，對資訊科技的應用需求更形重要，如何快速掌握資訊科技的能力，是企業能夠快速運用策略的決勝關鍵。本研究訪談六家高科技產業個案公司，驗證本研究提出的資訊科技資本指標，並請資訊經理人針對指標提供適用分數，做為驗證指標發展的有效性評分。
    Assessing the performance of Information Technology (IT) investments is an issue that concerns every IT manager. It is an enterprise’s primary goal to integrate IT into critical business processes effectively, but the value and influence of a firm’s performance is very difficult to show in financial statements and quantify using regular assessment methods. This research first reviews the existing approaches in measuring tangible and intangible IT assets and then points out the IT capital which is a new concept to integrate the existing approaches in order to tackle the measure and quantification issue. IT capital is the IT ability that an organization and an enterprise accumulate over a period of time to gain the competitive advantages for companies, including tangible and intangible benefits. This study examines the development of a set of dimensions and indicators to assess IT capital. The research approach is case study orientation. There are six live case studies we have conducted to develop and verify the set of performance indicators for IT capital. A questionnaire approach was taken to gather the scores from the IT managers to provide the validity of the indicator development.
    Reference: 1. 朱道凱譯，平衡計分卡—資訊時代的策略管理工具，臉譜文化出版，民88年。Kaplan, R. and Norton, D., The balanced scorecard: Translating strategy into action, 1996.
    2. 陳美純，「資訊科技投資與智慧資本對企業績效影響之研究」，中央大學資訊管理研究所博士論文，2001。
    3. 詹文男，「資訊科技產業智慧資本衡量之研究－系統理論之觀點」，中央大學資訊管理研究所博士論文，2002。
    4. Adams C. and Neely A. (2002), “Prism reform,” Financial Management, May, pp. 28-31.
    5. Agor, W. H. (1999), “The measurement, use, and development of intellectual capital to increase public sector productivity”, Public Personnel Management, Vol. 27, No.2, summer, pp. 175-186.
    6. Amidon, D. M. (1998), “Blueprint for 21st Century Innovation Management”, Journal of Knowledge Management, Vol. 2, No. 1, Sep, pp. 23-31.
    7. Bacon, C. J. (1992), “The Use of Decision Criteria in Selecting Information System,” MIS Quarterly, Vol.16, No.3, September, pp.335-353.
    8. Ballantine, J. and Stray, S. (1998), “Financial Appraisal and the IS/IT Investment Decision Making Process,” Journal of Information Technology, Vol.13, No.1, March, pp.3-14.
    9. Bassi, L. J. and Van Buren, M. E. (1999), “Valuing Investment in Intellectual Capital” International Journal of Technology Management, Vol. 18, No. 5/6/7/8, pp. 414-432.
    10. Bell, C. R. (1997), “Intellectual Capital,” Executive Excellence, Vol.14, No.1, pp.15.
    11. Bharadwaj, A. S. (2000), “A Resource-based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation,” MIS Quarterly, Vol.24, No.1, pp.169-196.
    12. Bontis N. (2004), “National Intellectual Capital Index: A United Nations initiative for the Arab region,” Journal of Intellectual Capital, Vol. 5, Issue. 1, pp. 13-39.
    13. Bontis, N. (1999), “Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing the State of the Field”, International Journal of Technology Management, Vol. 18, No. 5/6/7/8, pp. 433-462.
    14. Bontis, N. (1996), “There’s A Price on Your Head: Managing Intellectual Capital Strategically”, Ivey Business Quarterly, Vol. 60, No. 4, Summer, pp. 40-47.
    15. Brooking, A. (1997), “Intellectual Capital: Core Assets for the Third Millennium Enterprise”, International Thomson business press
    16. Carroll, R. F. and Tansey R. R. (2000), “Intellectual Capital in the New Internet Economy: Its Meaning, Measurement and Management for Enhancing Quality”, Journal of Intellectual Capital, Vol. 1, No. 4, pp. 296-311.
    17. Davern, M. J. and Kauffman, R. J. (2000), “Discovering Potential and Realizing Value from Information Technology Investments,” Journal of Management Information Systems, Vol. 16, No. 4, pp. 121-143.
    18. Edvinsson, L. and Sullivan, P. (1996), “Developing a Model for Managing Intellectual Capital”, European Management Journal, Vol. 14, No. 4, pp. 356-364.
    19. Edvinsson, L. (1997), “Developing Intellectual Capital at Skandia”, Long Range Planning, Vol. 30, No. 3, pp. 366-373.
    20. Edwards, J. B. (2001), “ERP, Balanced Scorecard, and IT: How Do They Fit Together?” Journal of Corporate Accounting & Finance, Vol. 12, No. 5, pp. 3-12.
    21. Firer, S. and Williams, S. M. (2003), “Intellectual Capital and Traditional Measures of Corporate Performance”, Journal of Intellectual Capital, Vol. 4, No. 3, pp. 348-360.
    22. Heo, J. and Han, I. (2003), “Performance Measure of Information Systems (IS) in Evolving Computing Environments: An Empirical Investigation”, Information and Management, Vol. 40, Issue. 4, pp. 243-256.
    23. Hitt, L. M., Wu, D. J., and Zhou, X. (2002), “Investment in Enterprise Resource Planning: Business Impact and Productivity Measures”, Journal of Management Information Systems, Vol. 19, No. 1, July, pp. 71-98.
    24. Hong, K. K. and Kim, Y. (2002), “The Critical Success Factor for ERP Implementation: An Organizational Fit Perspective,” Information and Management, Vol. 40, Issue. 1, pp. 25-40.
    25. Irani, Z. (2002), “Information Systems Evaluation: Navigating through the Problem Domain”, Information and Management, Vol. 40, Issue. 1, pp. 11-24.
    26. Joia, L. A. (2000), “Using Intellectual Capital to Evaluate Educational Technology Projects”, Journal of Intellectual Capital, Vol. 1, No. 4, pp. 341-356.
    27. Joia, L. A. (2000), “Measuring Intangible Corporate Assets: Linking Business Strategy with Intellectual Capital”, Journal of Intellectual Capital, pp. 68-84.
    28. King, M. and Mcaulay, L. (1997), “Information Technology Investments Evaluation: Evidence and Interpretations”, Journal of Information Technology, Vol. 12, No. 2, June, pp. 131-143.
    29. Laudon, K. C. and Laudon, J. P. (2000), Management Information Systems: Organization and Technology in the Networked Enterprise, Six Edition, Prentice-Hall, Inc., Upper Saddle River, New Jersey.
    30. Liebowitz, J. and Suen, C. Y. (2000), “Developing Knowledge Management Metrics for Measuring Intellectual Capital”, Journal of Intellectual, Vol. 1, No. 1, pp. 54-67.
    31. Marr B., Schiuma G. and Neely A. (2004), “Intellectual Capital - Defining Key Performance Indicators For Organizational Knowledge Assets,” Business Process Management Journal, Vol. 10, Issue. 5, pp. 551-569.
    32. Masoulas, Vasilis (1998), "Organizational requirements definition for intellectual capital management", International Journal of Technology Management, Vol.16, Nos.1/2/3, pp.126-143.
    33. Meso, P. and Smith, R. (2000), “A Resource-based View of Organizational Knowledge Management Systems”, Journal of Knowledge Management, Vol. 4, No. 3, pp. 224-234.
    34. Nah, F. F. and Lau, J. L. (2001), “Critical Factors for Successful Implementation of Enterprise Systems,” Business Process Management Journal, Vol. 7, No. 3, pp. 285-296.
    35. Neely A. and Adams C. (2002), “Prism reform,” Financial Management, May, pp. 28-31.
    36. Neely A., Adams C. and Crowe P. (2001), “The Performance Prism In Practice,” Measuring Business Excellence, Vol. 5, Issue. 2, pp. 6-11.
    37. Nunamaker Jr., J. F. and Romano Jr., N. C. and Briggs, R. O. (2000), “Increasing Intellectual Bandwidth: Generating Value from Intellectual Capital with Information Technology”, Group Decision and Negotiation, Vol. 11, No. 2, March, pp. 69-86.
    38. Olve, N.G., Roy, J. & Wetter, M. (1999), “A Peactical Guide to Using the Balanced Scorecard - Performance Drivers”, John Wiley & Son, Chichester.
    39. Osborne, A. (1998), “Measuring intellectual capital: The real value of company,” Ohio CPA Journal, Columbus, Vol.57, No. 4,cOct.-Dec., pp. 37-38
    40. Petty, R. and Guthrie, J. (2000), “Intellectual Capital Literature Review: Measurement, Reporting and Management”, Journal of Intellectual Capital, Vol. 1, No. 2, pp. 155-176.
    41. Pike S., Roos G. and Marr B. (2005), “Strategic Management Of Intangible Assets And Value Drivers In R&D Organizations,” R&D Management, Vol. 35, Issue. 2, pp. 111-124.
    42. Rastogi, P. N. (2000), “Knowledge Management and Intellectual Capital – the New Virtuous Reality of Competitiveness”, Human Systems Management, Vol. 19, No. 1, pp. 39-48.
    43. Riahi-Belkaoui, A. (2003), “Intellectual Capital and Firm Performance of US Multinational Firms: A Study of the Resource-based and Stakeholder Views”, Journal of Intellectual Capital, Vol. 4, No. 2, pp. 215-226.
    44. Roos, J. (1998), “Exploring the Concept of Intellectual Capital (IC)”, Long Range Planning, Vol. 31, No. 1, pp. 150-153.
    45. Roos, J. and von Krogh, G. (1996), “The Epistemological Challenge: Managing Knowledge and Intellectual Capital”, European Management Journal, Vol. 14, No. 4, August, pp. 333-337.
    46. Roos, G. and Roos, J. (1997), “Measuring Your Company’s Intellectual Performance”, Long Range Planning, Vol. 30, No. 3, pp. 413-426.
    47. Ross, J. W., Beath, C. M. and Goodhue, D. L. (1996), “Develop Long-Term Competitiveness through IT Assets,” Sloan Management Review, Vol. 38, No. 1, pp. 31-42.
    48. Stewart. T. A (1997), “Intellectual capital: the new wealth of organizations”, Doubleday ,March.
    49. Tallon, P. P., Kraemer, K. L., and Gurbaxani, V. (2000), “Executives’ Perceptions of the Business Value of Information Technology: A Process-oriented Approach”, Journal of Management Information Systems, Vol. 16, No. 4, Spring, pp. 145-173.
    50. Usoff, C. A., Thibodeau, J. C. and Burnaby, P. (2002), “The Importance of Intellectual Capital and Its Effect on Performance Measurement Systems”, Managerial Auditing Journal, Vol. 17, Issue. 1/2, pp. 9-15.
    51. Wiig, K. M. (1997), “Integrating Intellectual Capital and Knowledge Management”, Long Range Planning, Vol. 30, No. 3, pp. 399-405.
    52. Willcocks, L., and Lester, S. (1994), “Evaluating the feasibility of information systems investments: recent UK evidence and new approaches. In L. Willcocks (Ed.),” Information management: the evaluation of information systems investments, Ch3, pp49-77.
    Description: 碩士
    國立政治大學
    資訊管理研究所
    93356039
    94
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0093356039
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

    Files in This Item:

    File Description SizeFormat
    35603901.pdf47KbAdobe PDF2678View/Open
    35603902.pdf75KbAdobe PDF2748View/Open
    35603903.pdf36KbAdobe PDF2605View/Open
    35603904.pdf198KbAdobe PDF21134View/Open
    35603905.pdf804KbAdobe PDF2978View/Open
    35603906.pdf131KbAdobe PDF2813View/Open
    35603907.pdf99KbAdobe PDF2829View/Open
    35603908.pdf276KbAdobe PDF2694View/Open
    35603909.pdf17KbAdobe PDF2643View/Open
    35603910.pdf70KbAdobe PDF2963View/Open
    35603911.pdf172KbAdobe PDF2736View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback