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    政大機構典藏 > 商學院 > 企業管理學系 > 學位論文 >  Item 140.119/34986


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    題名: 極大化與滿足化消費者在資訊超載下的決策模式與購後認知失調探討
    Consumer Decision Rules and Post-consumption Dissonance of Maximizer versus Satisficer under the Situation of Information Overload
    作者: 周起筠
    Chou, Chi-Yun
    貢獻者: 別蓮蒂
    Bei, Lien-Ti
    周起筠
    Chou, Chi-Yun
    關鍵詞: 資訊超載
    決策準則
    購後認知失調
    極大化者
    滿足化者
    決策規則
    消費者決策
    決策模式
    Information Overload
    Consumer Decision Rules
    Decision Rules
    Post-consumption Dissonance
    Maximizer
    Satisficer
    日期: 2005
    上傳時間: 2009-09-18 13:29:47 (UTC+8)
    摘要: 本研究目的是探討在資訊超載的狀況下，不同極大化程度分類消費者在決策準則偏好和購後認知失調程度上的差異；以及其採用了不同的決策準則後，對購後認知失調程度所造成的影響。在極大化程度的分類方面，消費者主要分為追求最佳化產品的極大化者，以及尋求滿足自身需求產品的滿足化者 (Schwartz et al., 2002)；在決策準則的分類上，則細分為補償性決策準則，和非補償性決策準則中的逐次刪除法、排除法和連結法。

    本研究設定的資訊超載情境為六個產品方案□六項屬性的資訊量，並經由前測選出數位相機為測試產品，以電腦平台模擬呈現符合消費者屬性偏好的選擇方案，各方案代表不同決策準則下可能選出的結果，並輔以語意探測法確認受測者之決策準則。購後認知失調程度的測量，主要透過操弄產品屬性使受測者產生失調感受，再以四題語意差異法七點量表和五題Likert-type七點量表組成的購後認知失調量表加以測量。極大化程度分類判定，則以十三題Likert-type七點量表之極大化量表來進行衡量。

    根據170位政治大學非商學院大學生的抽樣結果發現，在資訊超載下，極大化者與滿足化者在決策準則有顯著不同的偏好，其中極大化者較多採用補償性決策準則，滿足化者較多採用逐次刪除法和連結法則；此外，購後認知失調程度主要是受到消費者極大化程度的影響，而非決策準則的偏好影響，其中極大化者的購後認知失調程度高於滿足化者。細部分析，滿足化者不會因為採不同的決策準則而影響購後認知失調程度，但極大化者若採用較耗費心力的排除法進行決策，則會比極大化者採用逐次刪除法有更顯著的購後認知失調感受。

    整體而言，消費者面對資訊超載的情境，若以找出滿足自身需求的產品即可的心態來作選擇標準，將可以減低發生購後認知失調所帶來心裡不舒服感受；若消費者以找出最佳產品的心態做選擇，則應該避免採用排除法，以免因本身耗費心力進行方案比較，外加此決策準則很難找出最佳選擇的雙重投入下，更加深本身的購後認知失調感受。
    本研究引入決策準則的概念，對於學術上所討論之決策理論有更進一步的探討；在實務上，對於廠商研擬產品屬性訴求方面亦提供相關行銷建議。
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    描述: 碩士
    國立政治大學
    企業管理研究所
    93355019
    94
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0093355019
    資料類型: thesis
    顯示於類別:[企業管理學系] 學位論文

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