| Reference: | 一、中文參考書目
（一） 期刊
丁虹、司徒達賢、吳靜吉（1988年7月）。〈企業文化與組織承諾之關係研究〉，《管理評論》，173-198。
方世杰（2001年3月）。〈以網路個體分析方法探討我國中小企業之國際化與績效－中衛體系電子資訊業廠商之實證研究〉，《管理學報》，18(1)：49-74。
吳世家（2001年10月）。〈美國驚爆九一一恐怖攻擊事件〉，《公關雜誌》，46：26-28。
吳宜蓁（2000年1月）。〈危機溝通策略與媒體效能之模式建構—關於腸病毒風暴的個案研究〉，《新聞學研究》，62：1-34。
高少凡、童心美（2001年12月）。〈美國九一一恐怖事件後小布希政府的國際公關〉，《公關雜誌》，47：4-6。
黃懿慧（2001a）。〈危機回應：淺談形象修復策略〉，《公關雜誌》，42：43-46。
黃懿慧（2001b）。《網路危機管理理論模式建構－情境、網路傳播與組織回應之關聯性研究》。行政院國家科學委員會研究研究計畫。
黃懿慧（2002）。《「華人組織與公眾關係理論」模式建構─跨文化觀點》。教育部追求卓越計畫本土心理學研究第二年研究計畫。
賀權修（2001年12月）。〈媒體企業危機處理〉，《公關雜誌》，47：13-15。
鈕先鍾（1986）。〈危機與危機管理－理論與實踐－〉，《中華戰略學刊》，春季版：90-110。
蔡明田、余明助（2000年9月）。〈企業文化、組織生涯管理與組織績效之關係研究－以台灣高科技產業為例〉，《管理評論》，19（3）：51-75。
蔡樹培（1999）。〈關係管理與溝通管理對危機管理之影響—以肇因於產品缺失之突發性危機為研究重點〉，《民意研究季刊》，209：133-167。
《世界經理文摘》（1996年7月）。〈危機管理的六大階段〉，119：130-136。
（二） 書籍
Augustine, N. R.（2001）。〈管理無法避免的危機〉，吳佩玲（譯）《危機管理》，頁1-35。台北：天下遠見。（原書 Harvard business review on crisis management. Boston, Mass.: Harvard Business School Press. [2000].）
于鳳娟譯（2001）。《危機管理》，台北：五南。（原書 Lerbinger O. [1997]. The crisis manager: Facing risk and responsibility. Mahwah, N.J.: Lawrence Erlbaum Associates.）
朱愛群（2002）。《危機管理－解讀災難謎咒》，台北：五南。
吳宜蓁（2002）。《危機傳播：公共關係與語藝觀點的理論與實證》。台北：五南。
吳宜蓁、徐詠絮譯（1996）。《危機管理診斷手冊》，台北：五南。（原書 Mitroff, I. I., & Pearson, C. M. [1993]. Crisis management: A diagnostic guide for improving your organization`s crisis-preparedness. San Francisco, Calif.: Jossey-Bass Publishers.）
吳思華（2000）。《策略九說：策略思考的本質》。台北：臉譜。
吳芝儀、李奉儒譯（1995）。《質的評鑑與研究》，台北：桂冠。（原書 Patton, M. Q. [1990]. Qualitative evaluation and research methods. Newbury Park, Calif.: Sage.）
李茂興、李慕華、林宗鴻譯（1994）。《組織行為》，台北：揚智文化。（原書 Robbins, S. P. [1994]. Essentials of organizational behavior (3rd ed.). Englewood Cliffs, N.J.: Prentice Hall.）
余康寧（1991）。《危機管理研究－政策設計面之探討》。國立政治大學公共行政研究所碩士論文。
林文益、鄭安鳳譯（2002）。《危機管理與傳播》，台北：風雲論壇。（原書 Coombs, W. T. [1999]. Ongoing crisis communication: Planning, managing, and responding. CA: Sage.）
林靜伶、吳宜蓁、黃懿慧（1996）。《公共關係》，台北：國立空中大學。
尚榮安譯（2001）。《個案研究法》，台北：弘智文化。（原書 Yin, R. K. [1988]. Case study research: Design and methods. Newbury Park, Calif.: Sage.）
邱毅（1999）。《危機管理：二十一世紀新顯學》，台北：中華徵信所。
周蕙蘋（1995）。《危機管理之研究》。中國文化大學政治學研究所碩士論文。
段恩雷（1995）。《貿易推廣機構國外辦事處績效評估指標建立之研究》。國立政治大學企業管理研究所碩士論文。
柯美如（1992）。《企業高階主管危機意識之研究》。國立成功大學工業管理研究所碩士論文。
徐漢章譯（1999）。《企業危機管理：組織邁向安全經營的法則》，台北：高寶國際。（原書 瀧澤正雄 [1996]. 企業危機管理）
黃煌雄、趙榮耀、尹士豪（2002）。《產業政策與永續發展總體檢調查報告》。台北：監察院。
張善智、謝馥蔓譯（2000）《組織行為》，台北：學富文化。（原書 Greenberg, J. [1999]. Managing behavior in organizations: science in service to practice (2nd ed.). Upper Saddle River, N.J. : Prentice Hall.）
彭朱如（1998）。《醫療產業中跨組織合作關係類型與管理機制之研究》。國立政治大學企業管理研究所博士論文。
榮泰生（1998）。《組織行為學》，台北：五南。
鄭伯壎（1996）。〈序〉，陳千玉譯《組織文化與領導》，台北：五南。（原書 Schein, E. H. [1992]. Organizational culture and leadership (2nd ed.). San Francisco: Jossey-Bass.）
韓應寧譯（1987）。《危機管理》，台北：天下文化。（原書 Fink, S. [1986]. Crisis management: Planning for the inevitable. New York, NY: American Management Association.）
蘇世欣（2002）。《企業危機溝通管理初探－以台灣企業公關業務負責人調查為例》。世新大學傳播研究所碩士論文。
二、英文參考書目
Aldrich, H. E. (1999). Organizations evolving. London; Thousand Oaks, Calif.: Sage.
Algar, P. (1992). Managing industrial emergencies: A planning and communications guide. London : Financial Times Business Information.
Bergen, A., & While, A. (2000). A case for case studies: exploring the use of case study design in community nursing research. Journal of Advanced Nursing, 31(4), 926-934.
Billings, R. S., Milburn, T. W., & Schaalman, M. L. (1980). A model of crisis perception: A theoretical and empirical analysis. Administrative Science Quarterly, 25(2), 300-316.
Birch, J. (1994). New factors in crisis planning and response. Public Relations Quarterly, 39(1), 31-34.
Booth, S. A. (1993). Crisis management strategy: Competition and change in modern enterprises. London; New York: Routledge.
Broom, G. M., Casey, S., & Ritchey, J. (1997). Toward a concept and theory of organization-public relationships. Journal of Public Relations Research, 9, 83-98.
Burnett, J. J. (1998). A strategic approach to mnanging crises. Public Relations Review, 24(4), 475-488.
Callison, C., & Zillmann, D. (2002). Company affiliation and communicative ability: How perceived organizational ties influence source persuasiveness in a company-negative news environment. Journal of Public Relations research, 14(2), 85-102.
Cameron, K. (1981). Domains of organizational effectiveness in colleges and universities. Academy of Management Journal, 24(1), 25-47.
Cameron, K. (1980). Critical questions in assessing organizational effectiveness. Organizational Dynamics, 9(2), 66-80.
Cameron, K. (1978). Measuring organizational effectiveness in institutions of higher education. Administrative Science Quarterly, 23, 604-627.
Clarkson, M. B. E. (1995). A stakeholder framework for analyzing and evaluating corporate social performance. Academy of Management Review, 20(1), 92-117.
Coombs, W. T., & Schmidt, L. (2000). An empirical analysis of image restoration: Texaco’s racism crisis. Journal of Public Relations Research, 12(2), 163-178.
Coombs, W. T. (1999a). Ongoing crisis communication: Planning, managing, and responding. CA: Sage.
Coombs, W. T. (1999b). Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research, 11(2), 125-142.
Coombs, W. T. (1998). An analytic framework for crisis situations: Better responses from a better understanding of the situation. Journal of Public Relations Research, 10(3), 179-191.
Coombs, W. T., & Holladay, S. J. (1996). Communication and attributions in a crisis: An experimental study in crisis communication. Journal of Public Relations Research, 8(4), 279-295.
Coombs, W. T. (1995). Choosing the right words: The development of guidelines for the selection of the “appropriate” crisis-response strategies. Management Communication Quarterly, 8 (4), 447- 476.
Daft, R. L. (2001). Organization theory and design (7th ed.). Australia; Cincinnati, Ohio: South-Western College Publishing.
Davidson III, W. N., & Worrell, D. L. (1992). Research notes and communications: The effect of product recall announcements on shareholder wealth. Strategic Management Journal, 3, 467-473.
Eisenhardt, K. (1989). Building theories from case study research. Journal of Management Review, 14(4), 532-550.
Ewing, R. P. (1997). Issues management: Managing trends through the issues life cycle. In C. L. Caywood (Ed.), The handbook of strategic public relations & integrated communications (pp.173-188). New York: McGraw-Hill.
Fearn-Banks, K. (1996). Crisis Communications: A Casebook Approach. Mahwah, N.J.: Lawrence Erlbaum Associates.
Fitzpatrick, K. R., & Rubin, M. S. (1995). Public relations vs. legal strategies on organizational crisis decisions. Public Relations Review, 21(1), 21-33.
Fombrun, C. J. (1996). Reputation: realizing value from the corporate image. Boston, Mass.: Harvard Business School Press.
Galaskiewicz, J. (1985). Interorganizational relations. Annual Reviews Sociol, 11, 281-304.
Garvin, A. P. (1996). The art of being well informed . Garden City Park, NY: Avery.
Gioia, D. A., Schultz, M., & Corley, K. G. (2000). Organizational identity, image, and adaptive instability. Academy of Management Review, 25(1), 63-81.
González-Herrero, A., & Pratt, C. B. (1996). An integrated symmetrical model for crisis-communications management. Journal of Public Relations research, 8(2), 79-105.
González-Herrero, A., & Pratt, C. B. (1995). How to manage a crisis before –or whenever- it hits. Public Relations Quarterly, 40(1), 25-29.
González-Herrero, A., & Pratt, C. B. (1998). Marketing crises in tourism: Communication strategies in the United States and Spain. Public Relations Review, 24(1), 83-97.
Grunig, J. E. (2001, May 12). The role of public relations in management and its contribution to organizational and societal effectiveness. Paper to be presented to the Shih Hsin University international academic seminar. Taipei, Taiwan.
Grunig, J. E., & Huang, Y. (2000). From organization effectiveness to relationship indicators: Antecedents of relationships, public relations strategies, and relationship outcomes. In J. A. Ledingham & S. D. Bruning (Eds.), Public relations as relationship management: A relational approach to the study and practice of public relations (pp.23-53). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
Grunig, J. E. (1993). Image and substance: From symbolic to behavioral relationships. Public Relations Review, 19(2), 121-139.
Guth, D. W. (1995). Organizational crisis experience and public relations roles. Public Relations Review, 21(2), 123-136.
Hayes, R. E. (1985). Corporate crisis management as adaptive control. In S. J. Andriole (Ed.), Corporate crisis management (pp.21-37). Princeton, N.J.: Petrocelli Books.
Hermann, C. F. (1969). Some Consequences of crisis which limit the viability of organizations. Administrative Science Quarterly, 8, 61-82.
Hon, L. C. (1997). What have you done for me lately? Exploring effectiveness in public relations. Journal of Public Relations Research, 9(1), 1-30.
Huang, Y. H. (2002, Aug. 7-10). Performance Measures of Public Relations: An Integrated Model. Paper to be presented to the Division of Public Relations, the Association for Education in Journalism and Mass Communication. Baltimore, Miami Beach.
Huang, Y. H. (2002, Aug. 7-10). The Impact of Public Relations Effectiveness on Organizational Effectiveness: A Case Study in Taiwan. Paper to be presented to the Chinese Communication Division, the Association for Education in Journalism and Mass Communication. Baltimore, Miami Beach.
Kim, Y. (2001). Measuring the economic value of public relations. Journal of Public Relations Research, 13(3), 3-26.
Kovoor-Misra, S., Clair, J. A., & Bettenhausen, K. L. (2001). Clarifying the attributes of organizational crises. Technological Forecasting and Social Change, 67(1z), 77-91.
Lee, J., Jares, S. M., & Heath, R. L. (1999). Decision-making encroachment and cooperative relationships between public relations and legal counselors in the management of organizational crisis. Journal of Public Relations Research, 11(3), 243-270.
Lerbinger, O. (1997). The crisis manager: Facing risk and responsibility. Mahwah, NJ: Lawrence Erlbaum Associates.
Marcus, A. A., & Goodman, R. S. (1991). Victims and shareholders: The dilemmas of presenting corporate policy during a crisis. Academy of Management Journal, 34(2), 281-305.
Marra, F. J. (1998). Crisis communication plans: Poor predictors of excellent crisis public relations. Public Relations Review, 24(4), 461-474.
Marra, F. J. (1992). Crisis public relations: A theoretical model. Unpublished doctoral dissertation, University of Maryland College Park.
McDonnell, A., Jones, M. L., & Read, S. (2000). Practical considerations in case study research: the relationship between methodology and process. Journal of Advanced Nursing, 32(2), 383-390.
Mileti, D. S., & Sorensen, J. H. (1987). Determinants of organizational effectiveness in responding to low probability catastrophic events. Columbia Journal of World Business, 22(1), 13-21.
Miller, K. D. (1992). A framework for integrated risk management in international business. Journal of International Business Studies, 23(2), 311-331.
Mitroff, I. I., Harrington, L. K., & Gai, E. (1996). Thinking about the unthinkable. Across the Board, 33(8), 44-48.
Mitroff, I. I. (1994). Crisis management and environmentalism: A natural fit. California Management Review, 36(2), 101-113.
Mitroff, I. I., Mason, R. O., & Pearson, C. M. (1994). Radical surgery：What will tomorrow`s organizations look like？The Academy of Management Executive, 8(2), 11-21.
Mitroff, I. I., & Pearson, C. M. (1993). Crisis management: A diagnostic guide for improving your organization`s crisis-preparedness. San Francisco, Calif.: Jossey-Bass Publishers.
Mitroff, I. I., & Pauchant, T. C. (1992). Transforming the crisis-prone organization: Preventing individual, organizational, and environmental tragedies. San Francisco: Jossey-Bass.
Mitroff, I. I., Pauchant, T. C., & Shrivastava, P. (1989). Crisis, disaster, catastrophe: Are you ready? Security Management, 33(2), 101-108.
Mitroff, I. I. (1988). Crisis management: Cutting through the confusion. Sloan Management Review, 29(2), 15-20.
Mitroff, I. I., & Shrivastava, P. (1987). Strategic management of corporate crises. Columbia Journal of World Business, 22(1), 5-11.
Mulligan, P. (1999). Differentiating service tasks for IT application: An exploratory analysis in financial services. International Journal of Service Industry Management, 10(2), 190-210.
Möller, K., & Rajala, A. (1999). Organizing marketing in industrial high-tech firms: The role of internal marketing relationships. Industrial Marketing Management, 28(5), 521-535.
Nudell, M., & Antokol, N. (1989). Crisis-free crisis management. Risk Management, 36(4), 31-34.
Nudell, M., & Antokol, N. (1988). The handbook for effective emergency and crisis management. Lexington, Mass.: Lexington Books.
Nunamaker, J. F., Jr., Weber, E. S., & Chen, M. (1989). Organizational crisis management systems: Planning for intelligent action. Journal of Management Information System, 5(4), 7-32.
Oliver, C. (1990). Determinants of interorganizational relationships: Integration and future directions. Academy of Management Review, 15(2), 241-265.
Parks, R. B. (1984). Linking objective and subjective measures of performance. Public Administration Review, 44(2), 118-127.
Pauchant, T. C., & Simon, L. (2000). Developing the three levels of learning in crisis management: A case study of the Hagersville tire fire. Review of Business, 21(3/4), 6-11.
Pearson, C. M. (2002). A blueprint for crisis management. Ivey Business Journal, 66(3), 69-73.
Pearson, C. M., & Clair, J. A. (1998). Reframing crisis management. Academy of Management Review, 23(1), 59-76.
Penrose, J. M. (2000). The role of perception in crisis planning. Public Relations Review, 26(2), 155-171.
Ramée, J. (1987). Corporate crisis: The aftermath. Management Solutions, 32(3), 18-22.
Reilly, A. H. (1987). Are organizations ready for crisis? A managerial scorecard. Columbia Journal of World Business, 22(1), 79-88.
Roux-Dufort, C., & Metais, E. (1999). Building core competencies in crisis management through organizational learning: The case of the French nuclear power producer. Technological Forecasting and Social Change, 60(2), 113-127.
Seeger, M. W., & Ulmer, R. R. (2001). Virtuous responses to organizational crisis: Aaron Feuerstein and Milt Cole. Journal of Business Ethics, 31(4), 369-376.
Sen, F., & Egelhoff, W. G. (1991). Six years and counting: Learning from crisis management at Bhopal. Public Relations Review, 17(1), 69-83.
Siomkos, G. J. (1999). On achieving exoneration after a product safety industrial crisis. The Journal of Business & Industrial Marketing; 14(1), 17-29.
Siomkos, G. J., & Shrivastava, P. (1993). Responding to product liability crises. Long Range Planning, 26(5), 72-79.
Siomkos, G. J. (1992). Conceptual and methodological propositions for assessing responses to industrial crises. Review of Business, 13(4), 26-31.
Smart, C. F. (1985). Strategic business Planning: Predicting susceptibility to crisis. In S. J. Andriole (Ed.), Corporate crisis management (pp.21-37). Princeton, N.J.: Petrocelli Books.
Stake, R. E. (1995). The art of case study research. Thousand Oaks, Calif.: Sage Publications.
Staw, R. M., Sandelands, L. E., & Dutto, J. E. (1981). Threat-rigidity effects in organizational behavior: A multilevel analysis. Administrative Science Quarterly, 26(4), 501-524.
Stocker, K. P. (1997). A strategic approach to crisis management. In C. L. Caywood (Ed.), The handbook of strategic public relations & integrated communications (pp.189-203). New York: McGraw-Hill.
Ulmer, R. R. (2001). Effective crisis management through established stakeholder relationships: Malden Mills as a case study. Management Communication Quarterly, 14(4), 590-615.
Williams, S. L., & Moffitt, M. A. (1997). Corporate image as an impression formation process: Prioritizing personal, organizational, and environmental audience factors. Journal of Public Relations Research, 9(4), 237-258.
Wisenblit, J. Z. (1989). Crisis management planning among U.S. corporations: Empirical evidence and a proposed framework. S.A.M. Advanced Management Journal, 54(2), 31-41.
Yan, A., & Gray, B. (1994). Bargaining power, management control, and performance in United States-China joint ventures: A comparative case study. Academy of Management Journal, 37(6), 1478-1517.
Yin, R. K. (1988). Case study research: Design and methods. Newbury Park, Calif.: Sage.
Yin, R. K. (1994). Discovering the future of the case study method in evaluation research. Evaluation Practice, 15(3), 283-290. |
