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    Title: 知識密集服務業的創新研究-以工研院全溫層物流技術的創新服務系統發展為例
    Authors: 劉詩平
    Contributors: 溫肇東
    劉詩平
    Keywords: 知識密集服務業
    服務創新
    創新服務系統
    Knowledge Intensive Business Services;KIBS
    Services Innovation
    Date: 2004
    Issue Date: 2009-09-18 09:22:54 (UTC+8)
    Abstract: 我國經濟發展早期建立於價格低廉且素質高的勞力密集生產,政府的出口導向貿易政策,促使台灣成為製造業為發展重心的經濟型態,台灣經濟成長動力來源遂以製造部門為主,但在面對全球知識經濟發展的競爭壓力下,謀求轉型升級成為亟欲探討的課題。另外,全球化的發展趨勢下,開發中國家擁有大量的廉價勞力,在比較利益的原則之下,使得台灣長期以來依賴製造與出口為經濟重心的發展模式受到了相當程度的影響。因此在製造部門為了維持企業競爭優勢而將工廠外移的隱憂下,台灣如何以知識密集服務業造就下一波經濟成長的動力,此為亟欲探討的課題。

    服務業占我國經濟結構比重已超過三分之二,但是我國服務業之整體知識密集度仍有提升的空間。長期以來我們對於創新的認知大多集中於製造業的範圍,忽略了服務業創新與創新過程中服務所扮演的重要角色,因此,我國對於研發與創新的理解也須跳脫硬體和製造的層次。

    本研究由服務系統與創新構面的角度切入,探討選取個案中的服務創新因子,並歸類出其創新驅動的形式。研究問題如下:

    1.創新服務核心技術應用在服務系統發展的關鍵點為何?
    2.知識密集服務業的創新成果與服務創新之間有哪些重要的構面?構面之間的互動對創新成果的影響為何?
    3.知識密集服務業的創新驅動可能因子有哪幾種形式?

    本研究以個案訪談及蒐集次及資料為主要分析來源,本研究選取對象,以策略性服務業科專計畫中,工研院能資所開發的全溫層保鮮系統服務為主,其中包括工研院能資所開發技術的過程,以及大榮貨運、台灣宅配通、中華郵政三家移轉服務系統的宅配業者。而本研究主要結論如下:

    1.知識密集服務業創新服務技術發展的關鍵,在於與服務業者的共同開發合作。
    2.服務創新構面中新服務觀念、新交付系統、新顧客介面等三構面會影響服務創新的成果,服務創新構面需互相配合。
    3.服務創新構面中技術選擇不具關鍵性,服務決定技術,而非技術決定服務,但技術採用可加速新服務創新的實行。
    4.服務創新驅動因子來自供應商、服務業者、客戶端。不同創新驅動因子有不同創新驅動形式,如客戶導向的創新驅動、供應商支配的創新驅動、服務業者的創新驅動與共同合作開發的創新驅動。
    5.技術層次與對服務的認知決定服務創新驅動的形式。
    Reference: 一、英文部分
    Antonelli, C. (2000). Localized technological change, new information technology and the knowledge-based economy: the European evidence, in Miles, I. and M. Boden(ed). Services and the Knowledge Economy, London: Cassel.
    Bilderbeek, Rob & Pim den Hertog (1997). The interactiveness and innovative role of technology based knowledge-intensive business services (T-KIBS). TSER-SI4S-project, TNO-SI4S report no. 3, TNO Strategy , Technology and Policy, Apeldoorn.
    Cwoan, R., P. A. David & D. Foray. (1999).” The Explicit Economics of Knowledge Codification and Tacitness.”, DRUID summer conference paper.
    Hales, M. (1997). Producer services and manufacturing production, Report for the OECD STI Group, Centrim/University of Brighton, Brighton.
    Hertog, P. den & R. Bilderbeek (1999 ). Conceptualising service innovation and service innovation patterns, Research Programme on Innovation in Services (SIID) for the Ministry of Economic Affairs ,Dialogic, Utrecht.
    Hertog, P. den, Rob Bilderbeek, Goran Mark lund & Ian Miles (1998). Services in innovation: Knowledge Intensive Business Services (KIBS) as co-producers of innovation, SI 4S synthesis paper no. 3 , published by STEP, Oslo.
    Hertog, P. den & R. Bilderbeek (1997a). Recent innovation patterns in services in the Netherlands. Report prepared within the framework of the SI4S-project, TNO Centre for Technology and Policy Studies, Apeldoorn.
    Hertog, P. den & R. Bilderbeek (1997b). The New Knowledge Infrastructure: The role of Knowledge Intensive Business Services in National Innovation Systems. Report prepared within the framework of the SI4S-project and to be published in: Miles, I. (Ed.), Services, Innovation and the Knowledge-Based Economy (1999), London, Pinter Publishers.
    Johanna Nählinder(2002). Innovation in KIBS state of the art and conceptualizations, SIRP seminar.
    Miles, I., N. Kastrinos, R. Bilderbeek, P. den Hertog with K. Flanagan & W. Huntink (1995).Knowledge-intensive business services: their role as users, carriers and sources of innovation, Report to the EC DG XIII Sprint EIMS Programme, Luxembourg.
    Muller, E. and A. Zenker (2001). Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems, Research Policy, No. 30, pp. 1501-1516.
    Miller, R. E. and P. D. Blair (1985).Input-Output Analysis: Foundations and Extensions, New Jersey: Prentice-Hall.
    Muller, E. (2001). Innovation interactions between knowledge-intensive business services and small- and medium-sized enterprises –analysis in terms of evolution, Knowledge and Territories, Physics: Heidelberg.
    Nonaka, I. & H. Takeuchi (1995). The knowledge-creating company. How Japanese companies create the dynamics of innovation, Oxford University Press, New York/Oxford.
    OECD (1999). OECD science, Technology and Industry Scoreboard 1999:Benchmarking Knowledge-Based Economies, Paris.
    OECD. http://www.oecd.org/home/
    Palanyi, M. (1967).”The Tacit Dimension.” New York: M. E. Sharp Inc.
    Quinn, J.B. (1992). Intelligent Enterprise: a knowledge and service based paradigm for industry. New York.
    Tomlinson M. (2000). The learning economy and embodied knowledge flow in Great Britain, Journal of Evolutionary Economics, No. 9, pp. 431-451.
    Windrum, P. & M. Tomlinson (1999). Knowledge-intensive Services and International
    二、中文部份
    工研院能資所全溫層保鮮服務可行性評估報告(2003)。
    王健全(2002),台灣知識型服務業的發展及其推動策略,經社法制論叢,第29期,頁1-27。
    林晶晶(2003),台灣知識密集服務業空間結構之研究,中國文化大學地學研究所地理組碩士論文。
    吳思華(2001),知識經濟、知識資本與知識管理,台灣產業研究,第四期,遠流出版公司出版
    張元杰(2004),後工業化時代的科技創新政策:服務技術融合的典範移轉,科技政策發展報導,SR9302。
    張峰源(2003),我國研發服務產業推動現況,經濟部技術處。
    服務業發展綱領及行動方案總論(2004),經建會部門計劃處。
    廖瑋伶(2003),知識管理在服務創新之應用,國立成功大學碩士論文。
    劉金珊(2003),台灣宅配廠商策略配適之個案研究,國立東華大學企業管理研究所碩士論文。
    龔明鑫(2003),關鍵性創新服務業發展策略之建議,經濟情勢暨評論,第八卷,第四期。
    Description: 碩士
    國立政治大學
    科技管理研究所
    91359004
    93
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0091359004
    Data Type: thesis
    Appears in Collections:[科技管理研究所] 學位論文

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