政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/32052

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/32052

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题名:	組織知識管理能力之研究--社會資本的觀點 Knowledge Management Capabilities in Organizations--Social Capital Perspective
作者:	彭安麗 Peng，An-Li
贡献者:	吳瓊恩 Wu，Chyung-En 彭安麗 Peng，An-Li
关键词:	知識知識管理知識創造社會資本組織學習能力實務社群信任 knowledge knowledge management knowledge creation social capital organizational learning capability community of practice trust
日期:	2003
上传时间:	2009-09-14 13:01:10 (UTC+8)
摘要:	迄今「知識」已然成為現代化組織在面對全球化市場時能否具備創新能力與競爭力的首要資源，會以不同形式存在於組織內部及個別成員中。根據公司的資源基礎觀點（RBV），組織的策略性資產乃是決定本身是否有能力持續維持競爭優勢之先決條件，而在符合策略性資產特徵的前提下，知識的角色與意義將改變以往組織偏重對有形資產之資源利用與倚賴，而愈趨傾向策略性創造和發揮知識此一無形資產之無限價值與成長潛力。基此，為了因應瞬息萬變與高度競爭的全球化市場，愈來愈多組織竭力於進行各種形式的資本投資與規劃，尤其關注於組織知識資本(intellectual capital)的創新與管理，藉由利用動態的知識流程與知識基礎結構，開發組織內部的知識市場，培養組織學習能力，力求知識管理能力之迅速提升與發展，遂使知識資本成為目前組織利基之所在，而如何有效建構組織知識管理能力以善用本身的知識資產，實為當代組織管理研究之首要課題。有鑑於當前論及知識管理的理論基礎、方法或實務應用之研究多半從資訊科技、結構制度或法令權利等面向呈現知識的創新、擴散與儲存，而鮮少透過道德秩序、價值規範等社會面向，深入剖析知識管理的相關議題。尤其將組織社會資本與知識管理相互結合的研究論文，在國內則是付諸闕如，係屬值得開發的新領域。基此，為了探究組織知識管理能力，本研究欲跳脫知識管理的迷思，採取「社會資本」(social capital)的觀點，剖析知識管理的社會動態面，闡釋在以「信任」為前提的知識經濟時代，社會資本對組織管理能力的提升所能發揮的槓桿效應(leverage)，破除“資訊科技是知識管理唯一可行的機制”之思考窠臼，在知識管理的科技平台之外新闢一個以「人」為核心的「高信任平台」，營造一個強調知識創造(knowledge creation)與學習分享的組織文化與網絡環境，藉以提升組織本身的知識管理能力，並提供知識管理推動者一個整合性的知識創造藍圖。關鍵詞：知識、知識管理、社會資本、知識創造、組織學習能力、實務社群、信任、關係網絡第一章　緒論---------------------------------------------------1 第一節　問題意識與研究目的-------------------------------------1 第二節　研究方法與研究流程-------------------------------------7 第三節　研究架構與研究限制-------------------------------------9 第四節　重要名詞界定------------------------------------------11 第二章　知識管理理論基礎之探究--------------------------------18 第一節　知識管理之相關研究------------------------------------21 第二節　組織的知識創造理論------------------------------------52 第三節　組織的知識管理能力------------------------------------64 第四節　知識管理能力與組織學習--------------------------------79 第三章　組織社會資本之基礎與應用-----------------------------105 第一節　社會資本之重要問題探討-------------------------------105 第二節　組織社會資本理論之建構-------------------------------131 第三節　社會資本與知識管理之相關性研究-----------------------140 第四節　社會資本與組織知識資本之關聯性探究-------------------144 第四章　提升組織的知識管理能力－發揮社會資本的槓桿效應-------160 第一節　組織知識管理的支點－社會資本的投資-------------------160 第二節　建構支持學習的社會資本-------------------------------165 第三節　知識資本之有效管理－實務社群的具體實踐---------------172 第四節　運用社會資本增進知識優勢-----------------------------181 第五章　結論-------------------------------------------------188 第一節　研究發現與心得---------------------------------------188 第二節　未來研究建議-----------------------------------------196 中文參考書目-------------------------------------------------199 英文參考書目-------------------------------------------------203
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