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    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/31087


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    題名: 資訊系統整合之影響探討－以電子零件通路產業之電子流程與ERP整合為例
    作者: 謝加川
    Hsieh Chia-Chuan
    貢獻者: 尚孝純
    Shari S. C. Shang
    謝加川
    Hsieh Chia-Chuan
    關鍵詞: 流程整合
    資訊系統
    整合缺失
    日期: 2005
    上傳時間: 2009-09-14 09:13:47 (UTC+8)
    摘要: 企業流程整合，透過資訊系統，結合人員、組織及資訊科技技術，使企業能夠產生協調作用，以滿足企業各種不同層級的需求。過去許多資訊流程整合的研究，廣泛探討系統整合技術與執行效益，卻很少著墨資訊流程整合可能引發的缺失。對於企業來說，導入資訊系統的流程整合並非改造企業的萬靈丹，不該輕忽資訊流程整合所帶來的負面傷害。本研究以縱觀的角度探索資訊流程整合對企業所帶來的影響，並以資訊流程整合的缺失為本研究的重心。
    本研究從策略面、作業面、組織面、功能面、資訊與技術面等五大方向，探討資訊流程整合的影響，期望藉由全方位之檢視，找出企業可能忽視的資訊流程整合缺失。進一步從企業的商業流程設計、使用者意願和能力及系統設計者能力三方面，著手研究整合缺失的來源。
    藉由實際個案探討，本研究驗證資訊流程整合的缺失項目與缺失來源之關聯性。探討過程中，有四項新發現。
    第一、不同階段的資訊流程整合，產生不同的缺失與來源。不同的資訊流程整合階段，企業所面臨的環境及考量的因素不相同，因而產出不同的缺失。
    第二、資訊流程整合缺失可區分為相對不可避免性與可避免性兩類。企業資訊流程整合過程中，有許多效益是其他成本替換（Trade-off) 的結果，因而相對不可避免其他層面的缺失。然而，有些相對可避免的缺失，實際上是可以預防與避免的。
    第三、資訊整合的效益與缺失，經常是於不同環境或條件下同時出現。無論是節省成本或是效率提升都有此現象，也就是說，效益或缺失會依資訊整合內容不同，而有不同結果。
    第四、全面整合的流程可能消減有效的人性溝通。資訊流程整合後，變成機器與機器的螢幕溝通，減少或消除了人與人之間的深度溝通，終將影響到整個企業的敏感度、判斷力與即時反應力。也就是說，整合的科技無法完全取代人與人的溝通與互動。
    參考文獻: 中文部分
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    英文部分
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    描述: 碩士
    國立政治大學
    資訊管理研究所
    93932611
    94
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0093932611
    資料類型: thesis
    顯示於類別:[資訊管理學系] 學位論文

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