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    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/31071
    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/31071


    Title: 資訊科技對智慧資本之影響─以銀行業為例
    Authors: 林宜賢
    Contributors: 陳春龍
    尚孝純



    林宜賢
    Keywords: 智慧資本
    智慧資本系統模型
    資訊科技
    Date: 2003
    Issue Date: 2009-09-14 09:12:00 (UTC+8)
    Abstract: 摘要

    「智慧資本」之重要性與日俱增,國內、外對智慧資本之研究也如雨後春筍般產出,但目前之研究多屬於探索性質,且相關研究多集中在衡量指標的建構及指標重要性的探討,且未觸及到資訊科技對於智慧資本的影響,而國內對於智慧資本之研究又以高科技產業為主,忽略了探討其他產業之智慧資本。

    有鑑於此,本研究將智慧資本議題帶進其他傳統產業中,並探討資訊科技對智慧資本的影響。本研究以銀行業為研究對象分兩階段進行研究,第一階段透過文獻整理並與專家進行深度訪談,以確定智慧資本指標之重要性與完整性;第二階段透過問卷調查與銀行業主管的訪談,以獲得銀行業所重視之智慧資本指標與資訊科技對智慧資本之影響。

    本研究有以下發現:
    一、 銀行業最重視之智慧資本指標,前四項依重要性排列為「風險管理」、「行銷能力」、「對顧客需求之了解」與「經營團隊之領導力」,與高科技產業所重視者不盡相同。
    二、 在資訊科技對智慧資本之影響方面,若以智慧資本系統模型為觀點,則資訊科技僅對智慧資本中間變項有正面的助益,而受資訊科技影響最大的指標分別是「風險管理」、「品質管理」、「作業缺失率」、「市場反應力」、「公司很能掌握新機會開發」、「行銷能力」、「對顧客需求的了解」與「產品研發能力」。

    關鍵字:智慧資本、智慧資本系統模型
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    Description: 碩士
    國立政治大學
    資訊管理研究所
    91356029
    92
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0091356029
    Data Type: thesis
    Appears in Collections:[資訊管理學系] 學位論文

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