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    Title: 以跨組織再造的觀點探討資訊科技的應用─以貨物水險為例
    Authors: 簡慶鴻
    Chein, Ching hong
    Contributors: 姜國輝
    CHIANG, Johannes K.
    簡慶鴻
    Chein, Ching hong
    Keywords: 跨組織改造
    bpm
    Date: 2004
    Issue Date: 2009-09-12 12:20:39 (UTC+8)
    Abstract: 每個企業都有獨到作業流程與經營方式，應用資訊科技協助提昇作業的效率與作業流程的改善，是具前瞻性企業的當務之急。

    改造工程在時序進入二十一世紀，已不只在作自我流程改造，進而需要跨組織的合作，應用資訊科技完成跨組織的流程再造，使參與者都能共享改造的成果。

    跨組織再造是運用科技的藝術與科學，藉著新流程使企業與企業、企業與客戶相互連結，因而大幅提高效率，並為每一個相關的人創造價值。當改造能跨越組織之間的界限，夥伴們能同心協力，則所產生的實力將比單打獨鬥堅強。

    本文以貨物水險為例，訪談了相關企業，蒐集了客戶主動要求、主動為客戶提出改造方案、發自企業內部的改造等三種情景，說明其流程改造方案，應用的資訊科技並以跨組織改造的觀點分析其流程、提案價值(客製化、創新、價格、品質、服務、速度與多樣性)及參與的等級。
    Enterprises differentiate themselves with their unique style of management as well as their own set of operations practice. Striving for better performance and improvement of efficiency by means of Information Technology remains at the top of the Agenda for those leading Empires of futuristic vision.

    Migrating into the 21st century, organizations are no longer confined the scope of re-engineering within the organizations themselves but to stretch the process, crossing the boundaries, to cover the reformation of their companion companies. The ultimate goal is to share the benefit with everyone who is involved in the Re-engineering process.

    The process, with the noble intention to multiply the effect of the improvement and the value added to all those taking parts, requires a sheer linkage between organizations as well as between organizations and clients, all adapting the reformed business and operations flow.
    It is both an art and science of how to put the Technology into practice, making use of their IT resources effectively and most of all, to accomplish the exercise of that kind of magnitude which is both aggressive and challenging.

    The case study followed is to taking Marine Cargo insurance as the subject, interview the related enterprise companies, to consolidate the requirements coming from the clients, put forward the solution of the reformation of the business flow to the clients, and take into accounts of the reformations voiced by the internal departments.
    There is a detailed account of the solution itself, the application of the Information Technology. The paper has also encompassed the analysis from different perspectives of the cross-enterprise reformation along with the level of participation and added values including customizations, innovations, price, quality, service, speed and multiplicity.
    摘要…………………………………………………………………….II
    ABSTRACT……………………………………………………………III
    致謝…………………………………………………………………….IV
    目次…………………………………………………………………….V
    表目錄………………………………………………………………..VII
    圖目錄………………………………………………………………...VIII
    第一章 緒論…………………………………………………………….1
    第一節 研究的動機與目的…………………………………………….2
    第二節 研究流程……………………………………………………….4
    第三節 研究方法……………………………………………………….6
    第二章 文獻探討……………………………………………………....7
    第一節 跨組織再造的鐵三角…………………………………………7
    第二節 BPM…………………………………………………………..12
    第三節 BPM 團隊的組成及其價值………………………………....26
    第三章 現狀分析…………………………………………………..…29
    第四章 個案分析…………………………………………………..…37
    第一節 情節一(客戶主動要求)：………………………………..….38
    壹、 背景說明…………………………………………………..…38
    貳、 資訊技術應用說明………………………………………..…39
    參、 情節整理與分析…………………………………………..…45
    第二節 情節二(主動服務客戶為其提出解決方案)：…………..….47
    壹、 背景說明………………………………………………..……47
    貳、 資訊技術應用說明………………………………………..…47
    參、 情節整理與分析………………………………………………54
    第三節 情節三(自發性改造)：……………………………………….55
    壹、 背景說明………………………………………………………55
    貳、資訊技術應用說明………………………………………….…….57
    參、 情節整理與分析…………………………………………….…...80
    第四節 以跨組織觀點檢視……………………………………………81
    第五章 結論……………………………………………………………83
    參考文獻………………………………………………………………..85



    表目錄
    表2-1 BPM團隊成員及工作表……………………………………….26
    表4-3要保客戶類別…………………………………………………..59
    表4-5要保資料輸入方式……………………………………………..63
    表4-6非合約要保……………………………………………………..65
    表4-8基本功能………………………………………………………..67
    表4-9通知功能 …………………………………………………….….68
    表4-10其他功能表……………………………………………….…...69
    表4-11非合約核保條件控制…………………………………….…...71
    表4-12合約核保條件控制…………………………………………....71
    表4-13再保控制條件……………………………………………..…..72
    表4-14線上簽核流程表…………………………………………..…..73
    表4-15以跨組織再造觀點分析情節三……………………………....80


    圖目錄
    圖1-1 研究流程圖…………………………………………………. 4
    圖1-2 研究方法圖…………………………………………………. 6
    圖2-1跨組織再造鐵三角示意圖………………………………….. 7
    圖2-2 WFMC 技術委員會的標準分類架構圖…………………..12
    圖2-3 BPM 生命週期..……………………………………………16
    圖3-1進口作業流程圖..…………………………………………..30
    圖3-2進口報關流程圖..…………………………………………..31
    圖3-3出口作業流程圖..…………………………………………..34
    圖3-4出口報關流程圖..…………………………………………..35
    圖4-1使用XML進行資料交換..………………………………...40
    圖4-2電腦對電腦資料交換.………………………………………41
    圖4-3 進口水險資料傳送架構說明..……………………………..42
    圖4-4 XML解析……………………………………………………43
    圖4-5轉出XML檔案……………………………………………...43
    圖4-7業務訪談後新規劃流程圖…………………………………..50
    圖4-8群組軟體架構圖……………………………………………..52
    圖4-9改善後群組軟體架構圖……………………………………..52
    圖4-10 改善後處理流程圖………………………………………...53
    圖4-11貨物水險使用者案例圖……………………………………58
    圖4-12非合約保單處理流程圖……………………………………70
    圖4-13合約保單處理流程圖………………………………………70
    圖4-14 BPM 架構示意圖………………………………………….77
    圖4-15測試個案基本步驟………………………………………..78
    Reference: 1.改造企業 Michael Hammer & James Champy 著 1994.4.30 楊幼蘭譯
    2.改造企業Ⅱ Michael Hammer & Steven A. Stanton 1996.10.30 林彩華譯
    3.跨組織再造 James Champy 著2003.2.28 楊幼蘭譯
    4. Taiwan.Cnet.com梁賓先先生專欄
    BPM：下一代的殺手級應用？ 2004/10/6
    誰來一統BPM江湖？ 2004/10/16
    BPM武功密笈 2004/11/01
    BPM≠Workflow＋EAI (上) 2004/11/15
    BPM≠Workflow＋EAI (下) 2004/12/16
    5. www.tradevan.com.tw 關貿公司網站 2005/01/02
    6. 朱凱民 國立中山大學/機械工程學系研究所/90 碩士論文
    流程模式建構軟評述
    7. 梁嘉凱 東吳大學/企業管理學系/88 碩士論文
    企業程序管理應用之個案研究
    8. 朱員德 國立中正大學/資訊管理學系/91 碩士論文
    商業流程整合衝突偵測機制之建置研究
    9. 黃健生 國立中央大學/工業管理研究所/90 碩士論文
    流程導向方法論以設計快遞服務業之資訊系統
    10. 張祐維 長庚大學/企業管理研究所/90碩士論文
    企業流程改善－以國內航空貨運集散站出口流程為例
    11. E-business execute report 2003 May no.45
    12. E-business execute report 2004 July – September
    13. 資訊管理 企業資訊系統管理與個案分析 2005.1陳瑞順 蔡永順編著
    14. 資訊科技的商業價值 2000.11.20 哈佛商業評論
    15. 變革 2000.10.10 哈佛商業評論
    16. 21世紀的管理挑戰 2000.9.30 杜拉克著
    17. 16 定位 網路時代的企業策略 Jeff Papows著 1999.4 李振昌譯
    18. Business Process Management – The Third Wave Howard September 2002 Smith & Peter Fingar
    19. Business Process Management – Profiting From Process 2001 May Roger T.Burlton
    20. Workflow Management Coalition -- The Workflow Reference Model 1995 January 19 David Hollingswor
    21. Decentralized Workflows and Software Agents
    J W Shepherdson; S G Thompson; B R Odgers
    BT Technology Journal; Oct 1999; 17, 4; ABI/INFORM Global pg. 65
    22. The New Industrial Engineering : Information Technology and Business Process Redesign Davnenport, Thomas H; Short James E, MIT Shoan Management Reviews, Summer 1990; 13,4; ABI/Inform Global P.G 11
    23. Hammer, M., "Reengineering Work: Don`t Automate, Obliterate,`, Harvard Business Review, July-August, 1990:104-112.
    24. Creating an Intelligent and Flexible Solution with BPM, Business Rules, and Business Intelligence 09 Oct 2003 John Medicke Feng-Wei Chen Margie Mago
    25. Intra-Enterprise Business Process Management Oct 2 2001 IBM redbook Geert Van de Putte Tony Benedetti Daniel Gagic Peter Gersak Krisztian Krutzler Mark Perry
    26. IBM Software case studies for Business Process Management Occidental Fire and Casualty Company of North Carolina provides Real Time Services to Agents and Customers 20 Apr 2004
    Description: 國立政治大學
    經營管理碩士學程(EMBA)
    91932619
    93
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0091932619
    Data Type: thesis
    Appears in Collections:[Executive Master of Business Administration] Theses

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