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| Title: | 運用SCOR模型探討水五金產業數位轉型前後之營運績效差異分析—以T公司為例
An Analysis of Operational Performance Differences Before and After Digital Transformation in the Plumbing Hardware Industry Using the SCOR Model: A Case Study of Company T |
| Authors: | 謝承霖
Hsieh, Cheng-Lin |
| Contributors: | 陳立民
謝承霖
Hsieh, Cheng-Lin |
| Keywords: | SCOR 模型
ERP系統
數位轉型
中小企業
營運績效
SCOR model
ERP implementation
Digital transformation
SMEs
Operational performance |
| Date: | 2025 |
| Issue Date: | 2025-08-04 13:42:43 (UTC+8) |
| Abstract: | 隨著製造業面臨全球化競爭與產業數位化浪潮，中小企業推動數位轉型已成為維持競爭力之關鍵策略。ERP系統作為數位轉型的基礎工具，理論上可促進資訊整合與流程優化，進而提升營運績效。然而，實務導入常伴隨成本投入、流程調整與短期效益不明等挑戰，特別對資源有限的中小製造企業而言，更需審慎評估其成效。
本研究以SCOR模型為分析架構，選擇台灣水五金產業之T公司作為個案，蒐集其於ERP導入前後的實際營運數據，針對Source、Make、Deliver與Return四大構面進行量化績效差異分析。研究採用Shapiro-Wilk檢定評估常態性，再依據資料特性進行成對樣本t檢定或Wilcoxon符號等級檢定，以驗證ERP導入對各項營運指標之影響。
結果顯示，ERP系統對製造構面之不良率與單位成本具顯著影響，顯示資訊整合有助於品質管理與流程規範；然在交貨、供應與退貨等構面則未呈現顯著變化，反映轉型效益受限於導入深度與流程協同程度。研究進一步提出三項優化建議，包括推動供應商協同平台、導入IoT即時監控系統與強化資料應用機制，以協助企業邁向智慧製造與轉型深化。
本研究補足現行文獻中對中小企業數位轉型成效之量化研究不足，並提供SCOR模型在評估ERP導入效益上的實證應用，具備理論價值與實務參考意義。
This study investigates the effects of ERP system implementation on the operational performance of a Taiwanese SME in the plumbing hardware industry. Using the SCOR (Supply Chain Operations Reference) model as the analytical framework, this research examines performance changes across four key process areas: Source, Make, Deliver, and Return. Data were collected from the company’s internal records spanning both pre- and post-ERP implementation periods. Statistical analyses, including Shapiro-Wilk tests, paired t-tests, and Wilcoxon signed-rank tests, were used to validate performance differences.
The empirical results indicate that ERP implementation significantly improved process quality and cost efficiency in the Make dimension, particularly in reducing defect rates and controlling unit costs. However, no statistically significant improvements were observed in the Source, Deliver, and Return dimensions, highlighting the importance of integration depth and cross-functional alignment in realizing transformation benefits.
This study provides a quantitative case-based validation of the SCOR model in assessing ERP effectiveness in SME settings. It also offers practical insights into post-implementation strategies, such as supplier collaboration platforms and IoT integration, to support further digital transformation. |
| Reference: | 中文文獻
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| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
112363013 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0112363013 |
| Data Type: | thesis |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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