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政大機構典藏 > 社會科學學院 > 公共行政學系 > 期刊論文 > Item 140.119/156305

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/156305

Title:	Taiwan's digital divide during the COVID-19 pandemic and its implications for e-public services
Authors:	王慧敏 Wong, Natalie W. M.;Chang, Carol Chiao-Han
Contributors:	公行系
Date:	2025-01
Issue Date:	2025-03-24 10:57:27 (UTC+8)
Abstract:	With the outbreak of COVID-19, many elderly people have experienced unfavorable difficulties accompanying e-public services during the epidemic. This study takes Village (Li) A in Xinyi District, Taipei City, as a case study, using in-depth interviews to understand the experiences of e-public services usage among residents aged 60 years and above, as well as local chief of village (Li Chang) and council members. In conclusion, street-level bureaucrats proactively take on the role of “information agents” for elderly adults, assisting in listening to their real needs and facilitating the matching of them with the services they need. It points out that even though Taiwanese society is moving toward an aging and digital future, with many public services transitioning to digital forms, the abilities of street-level bureaucrats in terms of “responsive listening” and “situational adaptation,” especially for elderly people, remain crucial and cannot be replaced by AI and information systems.
Relation:	Asian Politics & Policy, Vol.17, No.1, e70005
Data Type:	article
ISBN:	COVID‐19; digital divide; e‐public services; information agents; street‐level bureaucrats
DOI 連結:	https://doi.org/10.1111/aspp.70005
DOI:	10.1111/aspp.70005
Appears in Collections:	[公共行政學系] 期刊論文

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