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    Title: 大數據時代下的公共政策-網路輿情分析方法之應用與發展
    Public Policy from the Big Data Era - The Application and Development of Internet Public Opinion Analysis
    Authors: 郭毓倫
    Kuo, Yulun Kyle
    Contributors: 蕭乃沂
    Hsiao, Nai-Yi
    郭毓倫
    Kuo, Yulun Kyle
    Keywords: 網路輿情分析
    公共政策分析
    自然語言處理
    智慧政府
    投入產出風險評估框架
    Internet Public Opinion Analysis (IPOA)
    Public policy analysis
    Natural Language Processing (NLP)
    Smart Government
    Input-Output Risk Assessment (IO-RA) Framework
    Date: 2023
    Issue Date: 2024-12-02 11:23:04 (UTC+8)
    Abstract: 在大數據時代下以實證為基礎的循證研究快速推展,並在各領域間發揮重要影響力,公共政策領域亦未置身事外。尤其在行動網路及智慧型手機日漸普及的當下,建構出別於傳統政策場域的新形態公共意見交換管道。本研究以網路輿情分析方法在公共政策制定過程的發展與應用為例,梳理既有文獻脈絡,回顧政策階段論與民意調查的既有研究,結合網路輿情的既有文獻,探知協作機制下多方利害關係人交互觀點之缺口,並以研究者多年參與觀察個案經驗與多方利害關係人之深度訪談成果加以補充,整理網路輿情方法特性具有(1)運用科技輔助質性探索、(2)突破時間與來源限制與(3)運用自動化技術降低研究成本之特性,並與政策階段交互綜整出應用情境。同時,參照研究成果與過往理論,本研究觀察到傳統理論在個案中產生典範移轉的現象:(1)議程設定理論中大眾媒體的再定義、(2)政策階段論中的邊界模糊現象、(3)新興管道強化審議式民主應用、(4)數位治理下的職能重新評估修正與(5)電話民調方法發展歷程借鏡。最終,本研究整理網路輿情分析流程以作為多方利害關係人共同協作之基礎,並依據各方角色差異分別給予實務建議,為傳統公共政策分析技術注入循證導向的新活血。
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    Description: 博士
    國立政治大學
    公共行政學系
    105256503
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0105256503
    Data Type: thesis
    Appears in Collections:[公共行政學系] 學位論文

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