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政大機構典藏 > 商學院 > 企業管理學系 > 學位論文 > Item 140.119/153575

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/153575

Title:	主管表達感謝與員工工作態度與行為的中介歷程探討：以LMX與關注主管情緒為調節變項 An investigation of the mediating process of supervisors' expressions of gratitude on employee work attitudes and behaviors: The moderating effects of LMX and attention to supervisors’ emotion
Authors:	余相賓 Yu, Hsiang-Pin
Contributors:	蔡維奇 Tsai, Wei-Chi 余相賓 Yu, Hsiang-Pin
Keywords:	主管表達感謝情緒作為社會訊息理論工作意義感喜歡主管工作敬業度支持主管行為領導部屬交換關係關注主管情緒 Supervisors' expressions of gratitude Work meaningfulness Liking to supervisor Work engegemet Supporting supervisor behavior LMX Attention to supervisors’ emotion Emotions as social information
Date:	2024
Issue Date:	2024-09-04 16:10:12 (UTC+8)
Abstract:	感謝是具有社會功能的情緒。近年學者逐漸關注，當受益者對提供幫助者表達感謝會產生何種影響，尤其在組織中主管與部屬權力不對等的對偶關係。本研究採用情緒作為社會訊息理論為基礎，探討當主管對部屬表達感謝，會對於部屬工作敬業度與支持主管行為的影響，以認知推論路徑（工作意義感）及情感反應路徑（喜歡主管）作為雙中介機制，並以部屬的合適性判斷（部屬LMX程度）與訊息處理動機（關注主管情緒）為調節變數。本研究透線上問卷調查方式進行，透過不同時間點（間隔兩週）與不同來源（主管與部屬），共蒐集主管與部屬有效對偶資料共199筆，並進行統計檢驗。路徑分析結果顯示：主管表達感謝會通過部屬喜歡主管影響部屬後續的支持主管行為，然而，主管表達感謝通過部屬工作意義感影響部屬工作敬業度的認推論路徑，僅在某些條件下才會成立。本研究發現部屬LMX與關注主管情緒對認知路徑調節式中介的效果，LMX會強化認知推論路徑，而關注主管情緒會弱化認知推論路徑。最後，本研究依據上述研究結果，提出管理實務意涵與未來研究建議。 Gratitude is an important social functions emotion. In recent years, scholars have increasingly focused on the impact when beneficiary’s express gratitude towards benefators, particularly in power asymmetric supervisor-subordinate relationships within organizations. Based on the Emotions as Social Information (EASI) model, we explore the mediating process of supervisors' expressions of gratitude on employee work attitudes and behaviors. Our research model consists of cognitive inference pathways (work meaningfulness) and affective response pathways (liking the supervisor). It also considers the moderating effect of LMX and subordinates’ attention to the supervisor's emotions. An online questionnaire survuy using conveience sampling was conducted. We collected data from using a multisource, multiphase research design. The valid data are comprised of 199 leader−follower dyads, consisting of 76 leaders and 199 followers. The result of path analysis indicate that supervisors’ expression of gratitude was positively related to subordinates’ supporting supervisor behavior via liking to supervisor. However, the mediating effect of supervisors’ gratitude expression on subordinate work engagement via work meaningfulness only occurs under certain conditions. This research also reveals that subordinate LMX and attention to supervisor's emotions moderate the effects within the cognitive inference pathways, with LMX strengthening and attention to supervisor's emotions weakening the cognitive inference pathway. The current study follows the research results to offer practical implications and advice for future research.
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Description:	博士國立政治大學企業管理學系 106355507
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