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| Title: | 後疫情時代遠距工作之研究-以某保險公司內勤為例
The Study of Remote Work in the Post-Pandemic Era: A Case Study of Back Office Staff in an Insurance Company |
| Authors: | 翟煥勳
Jair, Huan-Syun |
| Contributors: | 張其恆
翟煥勳
Jair, Huan-Syun |
| Keywords: | 後疫情時代
遠距工作
保險業
Post-pandemic era
Remote work
Insurance industry |
| Date: | 2024 |
| Issue Date: | 2024-08-05 15:03:16 (UTC+8) |
| Abstract: | COVID-19疫情使得全球工作模式發生劇變，遠距工作成為許多企業應對疫情的重要措施。隨著疫情逐漸趨緩，遠距工作不再僅是應急手段，而是逐漸演變為常態化工作模式。研究顯示，遠距工作在提升工作彈性、減少通勤時間、降低辦公成本等方面展現了顯著的優勢，但同時也帶來了工作與生活界線模糊、溝通困難、孤獨感增加等問題。針對這些現象，本研究以某保險公司內勤為研究對象，探討後疫情時代遠距工作對其工作狀況的影響，並進一步分析其背後的影響因素。
本研究採用質性研究方法，透過文獻回顧及半結構式訪談，蒐集保險公司內勤的第一手經驗及觀點，深入探討後疫情時代遠距工作對其工作狀況的影響。本研究的受訪者涵蓋多個部門，收集了關於遠距工作經歷、工作效率、工作生活平衡、團隊協作、企業文化及員工參與等方面的第一手資料。根據訪談結果，受訪者普遍認為遠距工作在提升工作彈性和節省通勤時間方面有顯著優勢，這一點在不同受訪者的反饋中得到了反覆強調。然而，受訪者亦指出，遠距工作在設備不完善、溝通困難及孤獨感增加等方面存在明顯挑戰，尤其是在涉及紙本文件和保密性高的工作內容時，遠距工作難以完全取代辦公室工作。這些問題顯示出不同行業在實施遠距工作時，因工作性質不同而面臨各自特有的挑戰。
研究結果顯示，臺灣保險業目前仍難以完全實行遠距工作，混合工作模式更為可行。受訪者普遍認為，在確保工作效率的同時，混合工作模式能有效平衡工作與生活。此外，數位化轉型成為遠距工作推行的重要支柱，但也引發了工作與生活界線模糊及網路穩定度問題。為了解決這些問題，企業應重視設備及技術支持，確保員工能夠在遠距工作中保持高效和聯繫暢通。綜合上述研究結論，本研究提出了若干建議，包括提升數位基礎設施、強化溝通機制及推行混合工作模式等作為，以期在後疫情時代實現遠距工作的持續發展。
The COVID-19 pandemic has dramatically transformed global work patterns, with remote work becoming a crucial measure for many businesses to cope with the crisis. As the pandemic gradually subsides, remote work has evolved from an emergency response to a normalized work mode. Research indicates that remote work offers significant advantages, such as increased flexibility, reduced commuting time, and lower office costs. However, it also presents challenges, including blurred boundaries between work and life, communication difficulties, and increased feelings of isolation. This study focuses on clerical staff at an insurance company to examine the impact of remote work on their job conditions in the post-pandemic era and further analyze the underlying factors.
This research employs a qualitative approach, using literature reviews and semi-structured interviews to gather firsthand experiences and perspectives of the insurance company's clerical staff. The study's respondents come from various departments and positions, providing firsthand data on aspects such as remote work experiences, work efficiency, work-life balance, team collaboration, corporate culture, and employee engagement. According to the interview results, respondents generally believe that remote work significantly improves work flexibility and saves commuting time, a point repeatedly emphasized in their feedback. However, respondents also highlighted evident challenges such as inadequate equipment, communication difficulties, and increased loneliness, particularly for tasks involving paper documents and highly confidential work content, where remote work cannot fully replace office work. These issues demonstrate that different industries face unique challenges when implementing remote work due to the nature of their work.
The research results indicate that Taiwan's insurance industry still struggles to fully implement remote work, making a hybrid work model more feasible. Respondents generally believe that while ensuring work efficiency, the hybrid work model effectively balances work and life. Additionally, digital transformation has become a crucial pillar for promoting remote work but also raises issues of blurred boundaries between work and life and internet stability. To address these problems, companies should focus on equipment and technical support to ensure employees maintain high efficiency and smooth communication in remote work. Based on these research conclusions, the study proposes several recommendations, including improving digital infrastructure, enhancing communication mechanisms, and promoting hybrid work models, to achieve the sustainable development of remote work in the post-pandemic era. |
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| Description: | 碩士
國立政治大學
勞工研究所
111262008 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111262008 |
| Data Type: | thesis |
| Appears in Collections: | [勞工研究所] 學位論文
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