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    题名: 社區兒少據點之志願服務者「創傷知情」服務與培訓經驗探究--以臺北市文山區「微光盒子」為例
    Exploring ";Trauma-Informed ";Services and Training Experiences of Volunteer in Community Youth Centers： The Case of ";Twilightbox ";in Wenshan District, Taipei City
    作者: 許銘顯
    Hsu, Ming-Sian
    贡献者: 傅如馨
    Fu, Trista Juhsin
    許銘顯
    Hsu, Ming-Sian
    关键词: 創傷知情照護
    社區兒少據點
    志願服務者
    Trauma-Informed Care
    community youth center
    Volunteers
    日期: 2024
    上传时间: 2024-08-05 14:28:13 (UTC+8)
    摘要: 「微光盒子 (Twilightbox)」為國立政治大學之大學社會責任USR「興隆安康，共好文山」社區共善計畫--兒少與家庭關懷主軸中所發展的方案之一。其於2019年5月成立，並以「創傷知情照護 (trauma-informed care)」的原則於臺北市安康社區進行兒少據點服務方案。該據點每年會招募各大專院校生及社會大眾投入兒少關懷與陪伴之志願服務。該據點對其志願服務者所提供之培力措施，以這些志願服務者在服務過程中的情緒之自我覺察與自我照顧作為培訓之焦點，並教育志工學習創傷知情相關知識。本研究以微光盒子進行質性個案研究，以四位投入據點兒少關懷服務的志工作為研究參與者，並以半結構式訪談所蒐集的資料進行主題內容分析，輔以研究者一週一次之參與式觀察，探究微光盒子之志願服者參與服務與接受培力措施經驗，以提供未來兒少社區據點志願服務者之實務及其培力工作之參考。
    本研究發現，微光盒子中從事兒少關懷與陪伴服務之志願服務者在面對「服務現場之失控與衝突」、「服務對象之具挑戰性的情緒與行為反應」及「服務對象對於志工的不信任」等挑戰時，不得不進行大量的情緒勞動。這些挑戰若未妥善處理，可能導致「志工個人身心狀態之失衡」及觸發「志工個人議題之浮現」。為了支援志工來面對這些挑戰，微光盒子採用「創傷知情」原則，安排包括「團體督導作為志工們分享交流與相互支持之時刻」、「個別督導作為志工服務困境之導師」以及「培訓課程作為志工們參與服務之藍圖」等培力措施。這些培力措施幫助志工將服務困境轉化為個人成長，包含：有助於志工從覺察感受到接納感受，從有被陪伴的經驗到陪伴孩子，並將創傷知情知識與核心價值實踐於和孩子長期的陪伴關係中，最終其增進對自我所投入努力的肯定，並見證孩子的成長。
    "Twilightbox" is one of the programs developed under the "Prospering Ankang-Benefiting Wenshan Project" by the University Social Responsibility of National Chengchi University. Established in May 2019, Twilightbox operates based on the principles of "trauma-informed care" within the Ankang community in Taipei City. Annually, the program recruits volunteers in child care and companionship services. The focal point of the training provided to these volunteers is self-awareness and self-care in handling their emotions, along with education on trauma-informed knowledge. This study conducts a qualitative case study on Twilightbox, involving four volunteers engaged in child care services at the center. Data were collected through semi-structured interviews and supplemented by the researcher's participatory observation conducted weekly, exploring the volunteers' experiences in service participation and receiving empowerment measures, aiming to offer references for future community child care volunteer practices and their work.
    This study reveals that volunteers engaging in child care and companionship services within the " Twilightbox " face significant emotional labor when dealing with challenges such as "loss of control and conflict at the service site," "challenging emotional and behavioral reactions of the service recipients," and "distrust of volunteers by the service recipients." If these challenges are not properly managed, they may lead to "imbalance in the personal physical and mental state of volunteers" and trigger "the emergence of personal issues in volunteers." To support volunteers in facing these challenges, the Twilightbox adopts "trauma-informed" principles, arranging empowerment measures including "group supervision as moments for volunteers to share, exchange, and support each other," "individual supervision as a mentor for volunteer service dilemmas," and "training courses as a blueprint for volunteer participation." These empowerment measures help volunteers transform service dilemmas into personal growth, encompassing: helping volunteers move from awareness of feelings to acceptance of feelings, from experiencing companionship to accompanying children, and applying trauma-informed knowledge and core values in long-term relationships with children, ultimately enhancing their affirmation of the efforts they put into themselves and witnessing the growth of the children.
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    描述: 碩士
    國立政治大學
    輔導與諮商碩士學位學程
    109172003
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