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| Title: | 哪有工作不委屈？探索職場委屈感
Where Can You Find a Job Without Any Grievances? Exploring the Feeling of Grievances in the Workplace. |
| Authors: | 鄭靖玟
Cheng, Ching-Wen |
| Contributors: | 許書瑋
Hsu, Shu-Wei
鄭靖玟
Cheng, Ching-Wen |
| Keywords: | 職場委屈感
現象學
員工心理健康
工作滿意度
Workplace grievances
Phenomenology
Employee mental health
Job satisfaction |
| Date: | 2024 |
| Issue Date: | 2024-08-05 12:11:57 (UTC+8) |
| Abstract: | 在現今職場中，工作中的委屈感幾乎是每個人都曾經歷過的問題。無論是與同事發生衝突、受到不公平的對待，還是覺得自己付出很多努力卻沒有得到應有的回報，這些情況都會讓員工感到挫折甚至沮喪，進而導致心理壓力，影響到員工的滿意度及生產力，企業也因此受到巨大的影響。
本研究旨在探索職場中的委屈感，釐清員工在工作中所感受到的委屈，並探討是什麼原因他們願意忍受委屈。透過深度訪談，分析了不同產業和部門員工的職場經驗，揭示了委屈感的來源、心理過程及其應對策略。本研究發現，員工的委屈感主要來自於不合理的對待、感覺被欺騙以及與自我價值觀不符的事件。這些委屈感會影響員工的工作滿意度和心理健康，進而影響其工作表現和職業發展。
研究結果顯示，員工在面對委屈時，會經歷除罪、擔罪和犧牲的心理過程。他們首先會試圖證明自己無辜，強調自身的努力和貢獻，然後在心理上承擔責任，儘管他們認為自己並無過錯。這些心理過程反映了員工在面對職場不公時的內心掙扎和適應機制。本研究的貢獻在於，透過現象學方法深入了解員工的主觀經驗，揭示了職場委屈感的複雜性和多樣性。管理層可以通過更好地理解和處理員工的情感需求，改善工作環境，提高員工的工作滿意度和效能。
In today's workplace, almost everyone has experienced feelings of grievance. Conflicts with colleagues, unfair treatment, or unrecognized efforts can lead to frustration and psychological stress, affecting job satisfaction and productivity, and ultimately impacting the organization.
This study explores workplace grievances, clarifies the grievances employees feel, and investigates why they endure them. Through in-depth interviews with employees from various industries and departments, the study reveals the sources of grievances, psychological processes, and coping strategies. It finds that grievances mainly stem from unreasonable treatment, feeling deceived, and misalignment with personal values. These grievances affect job satisfaction, mental health, work performance, and career development.
Research shows that employees facing grievances go through psychological processes of exoneration, bearing guilt, and sacrifice. They first try to prove their innocence by emphasizing their efforts, then psychologically assume responsibility even if they believe they are not at fault. These processes reflect their inner struggles and adaptive mechanisms against workplace injustice. This study contributes by using phenomenological methods to deeply understand employees' subjective experiences, revealing the complexity of workplace grievances. Management can improve the work environment and enhance employee satisfaction and efficiency by better understanding and addressing employees' emotional needs. |
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| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
111363049 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111363049 |
| Data Type: | thesis |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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