Loading...
|
Please use this identifier to cite or link to this item:
https://nccur.lib.nccu.edu.tw/handle/140.119/151967
|
| Title: | 組織透明度與組織信任之研究-以我國海軍為例
Exploring the Relationships between Organizational Transparency and Trust in Management : the case of R.O.C. Navy |
| Authors: | 李慧慈
Li, Hui-Ci |
| Contributors: | 魏玫娟
李慧慈
Li, Hui-Ci |
| Keywords: | 軍事組織
組織透明度
組織信任
管理效能
Military organization
Organizational transparency
Organizational trust
Management effectiveness |
| Date: | 2024 |
| Issue Date: | 2024-07-01 12:11:17 (UTC+8) |
| Abstract: | 隨著社會環境和軍事組織形態的演變，軍中領導風格不再是嚴格的「一言堂」模式；部隊官兵受教育水平的提升，也影響其對受領任務的態度，更敢於提出質疑或意見。然而，官兵對命令的服從是軍隊運作的基礎，而服從的核心則是建立在官兵對組織或領導者的信任之上，信任因此在軍隊中扮演著建立和維持良好組織運作的關鍵角色。以我國海軍為例，本論文參考組織信任理論和組織透明度研究文獻，分別從能力、善意、誠信（信任）和揭露、清晰度、準確性（透明度）等面向，透過對包括上校、中校、少校在內的中階軍官之訪談，探討組織透明度與組織信任之間的關係。本研究發現，官兵對組織的不信任感與其對上級命令之解讀密切相關；當上級下達命令的目的性未即時被揭露、指令未清晰傳達及內容不準確時，將會使受領任務的單位肇生解讀誤差，進而影響組織信任感的建立。本論文據此認為提高組織透明度，即資訊流更全面的揭露、清晰度增加及準確性提升，將有助於建立及增加官兵對組織的信任，進而提高整體管理效能。
With the change of social environment and military organizational forms, leadership style in the military has become more liberal. At the same time, the attitude of officers and soldiers appear to be more critical about the order they are given and tasks assigned as the result of improved education they receive. However, obedience remains the foundation of military operations; and trust of officers and soldiers in the organization or leader is the core of their obedience. Trust, therefore, is crucial for the operations of military organizations. With the R.O.C. Navy as the case and the analytical framework constructed based on the existent theories of organizational trust and transparency, this thesis aims to explore the relationships between organizational transparency and trust in the management of military. In-depth interviews with officers of various ranks including lieutenant commander, commander and captain, are conducted in this research. It is found that distrust of the officers and soldiers in the organization is closely related to their interpretations and understanding of orders from their superiors: when the purpose of orders is not immediately revealed, the instructions are not clearly made, and the content of instructions is inaccurate, it will lead to misinterpretation and misunderstanding of the task, which will further affect the trust-building of the organization. It is thus argued in this study that enhancing transparency, that is, comprehensive disclosure, increased clarity and improved accuracy of information flow, contributes significantly to the building and increase of trust as well as effective management in the military organization. |
| Reference: | 中文文獻
方世杰、方世榮（2002）。從交易成本與代理理論探討醫藥行銷通路─以行為規範與控制機制為調節變數。管理評論，21（3），1-24。
中華民國國防部（2007）。國軍教戰總則。臺北：中華民國國防部。
立法院（2023）。立法院第10屆第7會期第10次會議議案關係文書（第31號）。臺北：立法院。
石偉源、蒲逸悧、何篤光（2019）。臺北世大運之運動志工價值認同、組織信任與心理契約模型建構及驗證。體育學報，52（3），369-388。
李明蒼（2008）。我國軍事學校軍官知識分享意願與組織信任關係之研究─以陸軍兵科學校為例。國立臺灣師範大學教育學系碩士論文，未出版，臺北。
呂佳螢（2013）。組織權力、組織透明度與組織正義和政府績效之影響性研究。文官制度，5（2），93-120。
吳寂絹、邱銘心（2012）。大學生於社群網站之資訊揭露現象分析。大學圖書館，16（2），170-191。
林鉦棽、蕭淑月、何慧清（2005）。社會交換理論觀點下組織支持、組織知識分享行為與組織公民行為相關因素之研究：以信任與關係為分析切入點。人力資源管理學報，5（1），77-110。
張春興（1988）。知之歷程與教之歷程：認知心理學的發展及其在教育上的應用。教育心理學報，（21），17-38。
陳敦源（2009）。透明之下的課責：台灣民主治理中官民信任關係的重建基礎。文官制度季刊，1（2），21-55。
許道然（2001）。組織信任之研究：一個整合性觀點。空大行政學報，11，253-295。
許道然（2003）。公部門組織信任與組織公民行為關係之研究。空大行政學報，13，1-36。
鈕文英（2022）。質性研究方法與論文寫作（三版）。臺北：雙葉書廊。
萬文隆（2004）。深度訪談在質性研究中的應用。生活科技教育月刊，37（4），17-23。
謝宜婷（2021）。全台最大年輕人社群平臺Dcard，2021年8月，取自：
https://www.taiwan-panorama.com/Articles/Details?Guid=1426d0fb-1879-4fa2-98c7-56fe220b6a98&CatId=9&postname=%E5%85%A8%E5%8F%B0%E6%9C
%80%E5%A4%A7%E5%B9%B4%E8%BC%95%E4%BA%BA%E7%A4%BE%E7%BE%A4%E5%B9%B3%E5%8F%B0Dcard%20%E8%AE%93%E6%AF%8F%E5%80%8B%E4%BA%BA%E9%83%BD%E6%9C%89%E6%A9%9F%E6%9C%83%E6%89%BE%E5%88%B0%E5%85%B1%E9%B3%B4
顧康寧、謝效昭（2006）。組織文化，員工溝通滿足與組織信任之關聯探討─以航運業為例。航運季刊，15（3），21-39。
英文文獻
Albu, O. B., & Flyverbom, M. (2019). Organizational transparency: Conceptualizations, conditions, and consequences. Business & Society, 58(2), 268-297.
Auger, G. A. (2014). Trust me, trust me not: An experimental analysis of the effect of transparency on organizations. Journal of Public Relations Research, 26(4), 325-343.
Awad, N. F., & Krishnan, M. S. (2006). The personalization privacy paradox: an empirical evaluation of information transparency and the willingness to be profiled online for personalization. MIS quarterly, 13-28.
Akkermans, H., Bogerd, P., & Van Doremalen, J. (2004). Travail, transparency and trust: A case study of computer-supported collaborative supply chain planning in high-tech electronics. European Journal of Operational Research, 153(2), 445-456.
Balkin, J. M. (1999). How mass media simulate political transparency. Journal for cultural research, 3(4), 393-413.
Ball, C. (2009). What is transparency? Public Integrity, 11(4), 293-308.
Bernstein, E. S. (2012). The transparency paradox: A role for privacy in organizational learning and operational control. Administrative Science Quarterly, 57(2), 181-216.
Bloomfield, R., & O'Hara, M. (1999). Market transparency: who wins and who loses?. The Review of Financial Studies, 12(1), 5-35.
Briscoe, F., & Murphy, C. (2012). Sleight of hand? Practice opacity, third-party responses, and the interorganizational diffusion of controversial practices. Administrative Science Quarterly, 57(4), 553-584.
Bushman, R. M., Piotroski, J. D., & Smith, A. J. (2004). What determines corporate transparency?. Journal of accounting research, 42(2), 207-252.
Butler, J. K. (1986). Reciprocity of dyadic trust in close male-female relationships. The Journal of Social Psychology, 126(5), 579-591.
Carnevale, D. G., & Wechsler, B. (1992). Trust in the public sector: Individual and organizational determinants. Administration & Society, 23(4), 471-494.
Clark, D. H., & Reed, W. (2005). The strategic sources of foreign policy substitution. American Journal of Political Science, 49(3), 609-624.
Cohen, M. A. (2021). The Crisis of Trust and Trustworthiness in Organizations.
Cowhey, P. F. (1993). Domestic institutions and the credibility of international commitment: Japan and the United States. International Organization, 47(2), 299-326.
Davenport, S., Davies, J., & Grimes, C. (1998). Collaborative research programmes: building trust from difference. Technovation, 19(1), 31-40.
Eijffinger, S. C., & Geraats, P. M. (2006). How transparent are central banks?. European Journal of Political Economy, 22(1), 1-21.
Finel, B. I., & Lord, K. M. (1999). The surprising logic of transparency. International studies quarterly, 43(2), 315-339.
Flood, M. D., Huisman, R., Koedijk, K. G., & Mahieu, R. J. (1999). Quote disclosure and price discovery in multiple-dealer financial markets. The Review of Financial Studies, 12(1), 37-59.
Granados, N., Gupta, A., & Kauffman, R. J. (2010). Information transparency in business-to-consumer markets: Concepts, framework, and research agenda. Information Systems Research, 21(2), 207-226.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American sociological review, 161-178.ox
Heald, D. A. (2006). Varieties of transparency. In Transparency: the key to better governance? Proceedings of the British Academy, 135, 25-43.
Hosmer, L. T. (1995). Trust: the connection link between organizational theory and philosophical ethics. Academy of Management Review, 20(2), 379-403.
Jahansoozi, J. (2006). Organization‐stakeholder relationships: exploring trust and transparency. Journal of management development, 25(10), 942-955.
Janning, F., Khlif, W., & Ingley, C. (2020). Transparency a Paradoxical Proxy for Trust?. The Illusion of Transparency in Corporate Governance: Does Transparency Help or Hinder True Ethical Conduct?, 83-107.
Johnson, D. W., & Johnson, F. P. (1991). Joining together: Group theory and group skills. Prentice-Hall, Inc.
Jones, G. R., & George, J. M. (1998). The experience and evolution of trust: Implications for cooperation and teamwork. Academy of management review, 23(3), 531-546.
Jordan, J. S., Peek, J., & Rosengren, E. S. (2000). The market reaction to the disclosure of supervisory actions: Implications for bank transparency. Journal of Financial Intermediation, 9(3), 298-319.
Kaptein, M. (2008). Developing and testing a measure for the ethical culture of organizations: The corporate ethical virtues model. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 29(7), 923-947.
Larsson, R., Bengtsson, L., Henriksson, K., & Sparks, J. (1998). The interorganizational learning dilemma: Collective knowledge development in strategic alliances. Organization science, 9(3), 285-305.
Lewis, J. D., & Weigert, A. (1985). Trust as a social reality. Social forces, 63(4), 967-985.
Lewicki, R. J., & Bunker, B. B. (1996). Developing and maintaining trust in work relationships. Trust in organizations: Frontiers of theory and research, 114(139), 30.
Madhavan, A., Porter, D., & Weaver, D. (2005). Should securities markets be transparent?. Journal of Financial Markets, 8(3), 265-287.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of management review, 20(3), 709-734.
McAllister, D. J. (1995). Affect-and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of management journal, 38(1), 24-59.
McGaughey, S. L. (2002). Strategic interventions in intellectual asset flows. Academy of Management Review, 27(2), 248-274.
Merriam-webster. (2024). Retrieved February 18, 2024, from https://www.merriam-webster.com/dictionary/transparency.
Moorman, C., Deshpande, R., & Zaltman, G. (1993). Factors affecting trust in market research relationships. Journal of marketing, 57(1), 81-101.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-Organizational Linkages: The Psychology of Commitment, Absenteeism, and Turnover. New York: Academic Press.
Nicolaou, A. I., & McKnight, D. H. (2006). Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information systems research, 17(4), 332-351.
Nooteboom, B. (1996). Trust, opportunism and governance: A process and control model. Organization Studies, 17(6), 985-1010.
Oxford Learner’s Dictionaries. (2024). Retrieved February 18, 2024, from https://www.oxfordlearnersdictionaries.com/definition/english/transparency?q=Transparency.
Pagano, M., & Röell, A. (1996). Transparency and liquidity: A comparison of auction and dealer markets with informed trading. The Journal of Finance, 51(2), 579-611.
Philippe, D., & Durand, R. (2011). The impact of norm‐conforming behaviors on firm reputation. Strategic management journal, 32(9), 969-993.
Prat, A. (2005). The wrong kind of transparency. American economic review, 95(3), 862-877.
Potosky, D. (2008). A conceptual framework for the role of the administration medium in the personnel assessment process. Academy of Management Review, 33(3), 629-648.
Rawlins, B. (2008). Give the emperor a mirror: Toward developing a stakeholder measurement of organizational transparency. Journal of Public Relations Researc, 21(1), 71-99.
Rawlins, B. (2008). Measuring the relationship between organizational transparency and employee trust. Public Relations Journal, 2(2), 1-21.
Ring, P. S., & Van de Ven, A. H. (1992). Structuring cooperative relationships between organizations. Strategic management journal, 13(7), 483-498.
Roberts, J. (2009). No one is perfect: The limits of transparency and an ethic for ‘intelligent’accountability. Accounting, Organizations and Society 34(8), 957-970.
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of management review, 23(3), 393-404.
Schnackenberg, A. K., & Tomlinson, E. C. (2016). Organizational transparency: A new perspective on managing trust in organization-stakeholder relationships. Journal of Management, 42(7), 1784-1810.
Seeley, M., Plowman, K., & Miller, Z. (2018). Trust and Transparency: A force applied to internal strategic communication in the department of defence. 21st International public relations research conference, 263-275.
Sheppard, B. H., & Tuchinsky, M. (1996). Micro-OB and the network organization. Trust in organizations: Frontiers of theory and research, 140-165.
Street, C. T., & Meister, D. B. (2004). Small business growth and internal transparency: The role of information systems. MIS quarterly, 473-506.
Vorauer, J. D., & Claude, S. D. (1998). Perceived versus actual transparency of goals in negotiation. Personality and Social Psychology Bulletin, 24(4), 371-385.
Walumbwa, F. O., Luthans, F., Avey, J. B., & Oke, A. (2011). Retracted: Authentically leading groups: The mediating role of collective psychological capital and trust. Journal of organizational behavior, 32(1), 4-24.
Whitener, E. M., Brodt, S. E., Korsgaard, M. A., & Werner, J. M. (1998). Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior. Academy of management review, 23(3), 513-530.
Zhu, K. (2004). Information transparency of business-to-business electronic markets: A game-theoretic analysis. Management science, 50(5), 670-685.
Zucker, L. G. (1986). Production of trust: Institutional sources of economic structure, 1840–1920. Research in organizational behavior. |
| Description: | 碩士
國立政治大學
行政管理碩士學程
111921309 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0111921309 |
| Data Type: | thesis |
| Appears in Collections: | [行政管理碩士學程(MEPA)] 學位論文
|
Files in This Item:
| File |
Description |
Size | Format | |
|---|
| 130901.pdf | | 3006Kb | Adobe PDF | 0 | View/Open |
|
All items in 政大典藏 are protected by copyright, with all rights reserved.
|
