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| Title: | 知覺原諒氣候對團隊工作者的影響： 團隊認同的中介效果與任務衝突的調節效果
The Effect of Perceived Forgiveness Climate on Workers in Teams: The Mediating Effect of Team Identification and the Moderating Effect of Task Conflict |
| Authors: | 陳冠羽
Chen, Kuan-Yu |
| Contributors: | 林姿葶
陳冠羽
Chen, Kuan-Yu |
| Keywords: | 原諒
原諒氣候
團隊認同
任務衝突
forgiveness
forgiveness climate
team identification
task conflict |
| Date: | 2023 |
| Issue Date: | 2023-12-01 10:52:06 (UTC+8) |
| Abstract: | 原諒在近十年成為組織心理學的新興議題，研究者們發現原諒能有效應對組織中的衝突與冒犯，提升員工的身心健康與福祉。而團隊運作包含了更多成員間的人際交流與分工合作，因此原諒在團隊工作的脈絡下具有更顯著的重要性。本研究將目光放在團隊原諒氣候—一種能提升團隊原諒動機的共同知覺，探討其對於團隊的影響。文獻回顧時，本研究發現原諒氣候缺乏統合的定義與適當的量表，可能使原諒氣候的研究發展受阻。因此，本研究以系列研究的方式，首先詳述原諒氣候的特徵與定義，接著依據定義發展量表，最後將量表應用於實徵研究當中。在研究一（n = 52）與研究二（n =172）中，本研究進行量表題目的產生與篩選，最終產出具備良好信效度之原諒氣候量表。在研究三中，本研究透過兩階段的問卷調查法，回收176份有效樣本。分析結果顯示，知覺原諒氣候與團隊認同有正向關聯，並且能透過團隊認同與主動行為、合作意願，以及知覺團隊可行性產生正向關聯。此外，任務衝突能正向調節知覺原諒氣候與團隊認同的正向關聯；然而，任務衝突並未顯著調節知覺原諒氣候透過團隊認同影響主動行為、合作意願，以及知覺團隊可行性的中介效果。最後，本研究針對上述結果與發現進行討論，並說明其對學術領域與管理實務的貢獻。
Forgiveness has become an emerging topic in organizational psychology during the past decade. Researchers have found that forgiveness can effectively deal with conflicts and offense in organizations and enhance employees’ physical and mental health and well-being. For teamwork, it involves more interpersonal communication and collaboration among members. Therefore, forgiveness takes on more importance in the context of teamwork. We focus on team forgiveness climate—shared perception which enhances motivation to forgive in the team—and discuss its impact on team. During the literature review, we found that forgiveness climate lacks an integrative definition and proper scale, which might impede the development of research on forgiveness climate. Hence, in a series of studies, we first detail the characteristics and definition of forgiveness climate, develop a scale based on the definition, and finally apply the scale to practical research. In Study 1 (n = 52) and Study 2 (n=172), we generated and screened the scale items, and eventually developed a forgiveness climate scale with good reliability and validity. In Study 3, through a two-stage questionnaire survey method, 176 valid samples were obtained. The analysis results show that perceived forgiveness climate is positively related to team identification and is positively related to proactive behavior, willingness to cooperate, and perceived team viability through team identification. In addition, task conflict can positively moderate the positive relationship between perceived forgiveness climate and team identification; however, task conflict does not significantly moderate the mediating effect of perceived forgiveness climate on proactive behavior, cooperation willingness, and perceived team viability through team identification. Finally, we discuss the results and findings of the studies and explain its contribution to the academic field and management practice. |
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| Description: | 碩士
國立政治大學
心理學系
110752016 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0110752016 |
| Data Type: | thesis |
| Appears in Collections: | [心理學系] 學位論文
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