政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/147168

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/147168

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題名:	虛擬代理人的相互性行為對信任之影響 Agents’ Mutuality Behavior and Human Trust in Human-Agent Interaction
作者:	林庭羽 Lin, Ting-Yu
貢獻者:	陳宜秀廖峻鋒 Chen, Yihsiu Liao, Chun-Feng 林庭羽 Lin, Ting-Yu
關鍵詞:	代理人虛擬實境人機互動行為中的相互關係信任
日期:	2023
上傳時間:	2023-09-01 15:56:23 (UTC+8)
摘要:	近年來，隨著人工智能的進步，電腦逐漸擁有強大的決策能力，這對人類的生活和工作方式都產生了變革性的影響，也讓人與代理人互動（Human-Agent Interaction, HAI）的形式更加多元，AI可化身為能協助人類行事具形體或不具形體的代理人（agent），像是智能機器人、自動駕駛汽車等，這些代理人會協助人們完成任務。而「信任」是人與代理人得以不斷合作與互動的重要關鍵之一，因此我們需要研究是什麼因素能促進或減低人們對AI的信任，尤其是以AI為基礎的代理人之信任。　　在代理人的設計中，人們通常依據過去與他人互動經驗之心智模型來與代理人互動。根據溝通調適理論，人們常常調整自己的語言、非語言和副語言行為，以適應他人的溝通特徵，減少社會距離。本研究即探討在虛擬環境中當代理人呈現具眼神注意及調節行為時，人們是否會因此對代理人產生信任？為了驗證假設，本實驗為二因子組間設計：代理人的外觀（人形／機器人型）和注意行為（有注意行為／無注意行為）兩個主變項。實驗方式為在虛擬實境環境中進行人與代理人共同協作拼圖任務，由代理人給予受試者拼圖指示和建議，受試者可自行決定是否要接受代理人之指示，並於實驗後填寫綜合信任技術接受模型問卷，了解代理人的外觀擬人化與注意行為變化是否會對人類產生信任影響。　　實驗結果發現，我們無法藉由操弄來達到原先想形塑的社會知覺（Social Perception），因人們對於代理人的注意行為會產生不同的主觀感知，本實驗也再次驗證人與代理人互動中心智模型的重要性。在實驗中，若代理人行為表現與人相似且具有相應的注意行為，可以符合人們的心智模型時，會增加對代理人的可預測性，而讓人更有安全感，以致可以專注完成任務，所以任務表現較佳。但若實驗情境無法與心智模型相呼應，因降低了對代理人的可預測性也讓任務表現較差，更有可能受到代理人「外觀」與「注意感覺」的干擾影響表現。另外，受試者對於人形外觀的高感知能提升對代理人的誠信感；當受試者認為代理人具備注意行為時，他們更信任代理人並願意接受其指示，且能提升彼此合作關係。儘管本研究與原先假設並不完全符合，但實驗結果出乎我們的想像令我們獲得許多有趣的發現，期望為日後的HAI領域提供新的發展方向。
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描述:	碩士國立政治大學數位內容碩士學位學程 109462013
資料來源:	http://thesis.lib.nccu.edu.tw/record/#G0109462013
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顯示於類別:	[數位內容碩士學位學程] 學位論文

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