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Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/147089

Title:	雙北地區中高齡業務機構執行成效之探討 A study on the implementation effects of Middle-aged and Elderly Service Institutes in Taipei and New Taipei Cities
Authors:	蔡孟潔 Tsai, Meng-Chieh
Contributors:	成之約蔡孟潔 Tsai, Meng-Chieh
Keywords:	中高齡業務機構策略管理平衡計分卡公私協力 Middle-aged and elderly business organizations Strategic management Balanced scorecard Public-private collaboration
Date:	2023
Issue Date:	2023-09-01 15:38:16 (UTC+8)
Abstract:	我國在面臨少子高齡化的人口結構轉變下,勞動市場結構已逐漸改變,高齡化、少子化等社會問題已開始影響我國的勞動力結構,若中高齡勞工持續退離就業市場,我國可能面臨缺工危機,政府如何提升我國中高齡及高齡者勞動參與率成為一關鍵議題。而隨著世代的改變,民眾期待政府機構能提供高效能、良好的服務,在政府機構財政資源有限且官僚系統無法滿足民眾的需求下,政府機關行政部門開始藉由委外經營,將服務委託給私部門,期望結合民間資源,使公共政策與服務更有效率與品質。也因此臺北市政府與新北市政府為了提升中高齡及高齡者的勞動參與率, 紛紛設立了各自的中高齡業務機構,並委由民間廠商經營。究竟公私合作能否有效提升政府機構的營運,私部門和公部門機構的關係是否會對營運成效產生影響? 綜合文獻回顧以及訪談分析,本研究發現:(1)政府業務委外經營有賴良好的公私合作;(2)雙北中高齡業務機構有必要建立組織策略性,以維持競爭優勢;(3)平衡計分卡應用於雙北中高齡業務機構會有所挑戰,須有所改良;(4)加強人員教育訓練以提升服務品質;(5)平衡計分卡的衡量指標能成為雙北中高齡業務機構營運關鍵。因此本研究建議承攬標案之企業: (1)確實瞭解業務營運內容,和機關建立共識;(2)參考相關機關委外案例推動經驗;(3)提供員工與組織互動的機會。同時建議政府監督單位則包含: (1)機關首長要有合作的決心,並給予資源上的支持;(2)委外後須建立監督機制及履約管理,以確保公共服務的品質;(3)連結獎金制度。 Taiwan is facing a population structure change with declining birth rate and agingpopulation, and the labor market structure has gradually changed. Social problems such as aging population and declining birth rate have begun to affect the labor forcestructure in our country. If middle-aged and elderly workers continue to withdraw fromthe job market, Taiwan may face job shortages. As the crisis coming, how the government can increase the labor force participation rate of middle-aged and elderly people in Taiwan has become a key issue. Also as generations change, the public expects government agencies to provide high-efficiency and good services. Given the limited financial resources of government agencies and the inability of the bureaucratic system to meet the needs of the people, the administrative departments of government agencies have begun to entrust services through outsourcing. For the private sector, it is expected to combine private resources to make public policies and services more efficient and quality. Therefore, the Taipei City Government and the New Taipei City Government have set up their own middle-aged and senior-aged business agencies in order to increase the labor force participation rate of the middle-aged and senior citizens, and entrust private manufacturers to operate them. Can public-private partnerships effectively improve the operations of government agencies, and will the relationship between private and public sector organizations affect operational effectiveness? Based on the comprehensive literature review and interview analysis, this study found that: (1) the outsourcing of government business depends on good public private cooperation; (2) it is necessary for Taipei City Government and the New Taipei City Government middle-aged and elderly business organizations to establish organizational strategies to maintain their competitive advantages; (3) balance the application of the scorecard in Taipei City Government and the New Taipei City Government middle-aged and elderly business organizations will be challenging and needs to be improved; (4) strengthen personnel education and training to improve service quality; Critical to the organization`s operations. Therefore, this study recommends that companies undertaking projects: (1) understand the business operation content and establish a consensus with the agency; (2) refer to the experience of relevant agency outsourcing cases; (3) provide opportunities for employees to interact with the organization. At the same time, it is recommended that the government supervisor include: (1) the head of the agency must have the determination to cooperate and provide resource support; (2) after outsourcing, as supervision mechanism and contract performance management must be established to ensure the quality of public services; (3) link the bonus system .
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Description:	碩士國立政治大學勞工研究所 109262010
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0109262010
Data Type:	thesis
Appears in Collections:	[Graduate Institute of Labor Research] Theses

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