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    Title: 社會企業之行銷策略分析-以雙連梨有限公司為例
    Strategic Marketing Analysis of Social Enterprises: A Case Study of SUAN LIAN PEAR Corporation
    Authors: 李苡綺
    Li, Yi-Chi
    Contributors: 巫立宇
    王俊如

    Wu, Lei-Yu
    Wang, Chun-Ju

    李苡綺
    Li, Yi-Chi
    Keywords: 社會企業
    永續發展
    行銷策略
    Social Enterprise
    Sustainable Development
    Marketing Strategy
    Date: 2023
    Issue Date: 2023-08-02 13:31:19 (UTC+8)
    Abstract: 在工業革命時代,全球將經濟發展視為首要目標。隨著經濟發展達到一定程度,人們開始關注是否能實現永續發展。永續議題浪潮下,企業不再只能著重於利潤多寡,還需要注重對於社會與環境造成的影響,因此採用商業模式運作、以解決社會議題為主要目標的社會企業概念逐漸被推行。然而,同時實現經濟效益和社會價值的理念,在實踐中可能面臨取捨的難題。
    本研究之個案雙連梨有限公司積極投入資源於回饋卓蘭社區,期望透過訪談個案公司,運用策略行銷4C架構深入瞭解雙連梨的運作模式,探討社會企業在經濟效益和社會價值之間的平衡與取捨。並搭配商業模式圖(BMC)進一步瞭解社會企業在產品或服務的特點,以及與顧客的互動方式。期望通過本研究對於社會企業運作型態與構成要素有進一步認識,並經過探討其執行社會責任之策略與架構,提供有意發展社會責任之企業參考。
    本研究發現,雙連梨有限公司在營運中體現社會企業致力於回饋社會的價值主張,並投入許多資源在降低買者資訊搜尋成本以及維繫顧客關係上,提升一般大眾對於社會企業的認知,增加更多支持社會企業的動能,讓善意如保齡球般在球道上延續,解決一個個社會問題。
    During the Industrial Revolution, global emphasis was placed on economic development as the primary goal. However, as economic growth reached a certain level, concerns arose regarding the feasibility of achieving sustainable development. On the wave of sustainability, businesses have shifted their focus from solely pursuing profits to paying attention to societal well-being. Consequently, the concept of social enterprises, which adopt a business model to address social issues as their primary objective, has been promoted. However, the concept of simultaneously achieving economic benefits and social value can confront the dilemma of trade-offs in practice.
    This study focuses on the case of SUAN-LIAN PEAR Corporation, a company actively investing resources in giving back to Zhuolan community. Through interviewing the company and utilizing the 4C framework of strategic marketing, the study aims to gain in-depth insights into the operation pattern of SUAN-LIAN PEAR Corporation and explore the balance between economic benefits and social value as a social enterprise. Additionally, by utilizing the Business Model Canvas (BMC), the study seeks to further understand the unique characteristics of social enterprises in terms of their products, services, and their interactions with target customers. The ultimate goal is to contribute to a better understanding of the operational structure and constituent elements of social enterprises, as well as to explore strategies and frameworks for implementing social responsibility. This research aims to provide valuable insights for businesses interested in developing their social responsibility initiatives.
    The study found that SUAN-LIAN PEAR Corporation embodies the values of social enterprises in its business model by dedicating itself to giving back to society. The company has invested significant resources in reducing buyer’s costs of information search and maintaining customer relationships. By raising public awareness of social enterprises and fostering more support for them, the company aims to create momentum that continues to address various social problems.
    Reference: 一、中文部分:
    1. 中山管院電子報(2017年3月15日),「梨想家園」 看見幸福雙連(台灣今日頭條),中山管院電子報,2023年4月29日取自https://epaper.cm.nsysu.edu.tw/wp/?p=9774
    2. 光原社會企業股份有限公司,社會創新平台,2023年4月29日取自https://si.taiwan.gov.tw/Home/Org?Fid=430
    3. 吳佳霖(2012),社會企業促進社會融合之初探~以經濟弱勢婦女為例,國立暨南國際大學,南投縣。
    4. 巫立宇、邱志聖(2021)。銷售與顧客關係管理(第二版)。台北市:新陸書局。
    5. 邱志聖(2014)。策略行銷分析:架構與實務應用(第四版)。台北市:智勝文化。
    6. 李沂霖(2019年7月4日),推動台灣社會創新,政府首重「串連」—唐鳳:讓社創組織彼此連結協力,成為促進永續發展的巨大動力,社企流,2023年4月26日取自https://www.seinsights.asia/article/6413
    7. 李容萍(2016年8月24日),賣大梨救小校 中原大學打造「雙連梨」品牌,自由時報,2023年4月29日取自https://news.ltn.com.tw/news/life/breakingnews/1804861
    8. 周美惠(2014),社企先驅 英國打造超級培養皿,聯合報系陽光行動,2023年4月29日取自https://sdgs.udn.com/sdgs/story/7651/737164
    9. 官有垣(2007)。社會組織在台灣的發展。中國非營利評論,1,146-181。
    10. 社企流(2021年3月23日),社會企業新手必讀!3步驟帶你深度了解社會企業,社企流,2023年4月26日取自https://www.seinsights.asia/article/7774
    11. 若水國際股份有限公司,社會創新平台,2023年4月26日取自https://si.taiwan.gov.tw/Home/Org?Fid=123
    12. 張詠晴(2023年2月13日)煙蒂也可以交易?印度社企讓情人節表心意的熊熊玩偶填滿了煙蒂,CSR@天下,2023年4月26日取自https://csr.cw.com.tw/article/43000
    13. 許譯心(2015年11月29日),社會企業生態圈─歐洲篇,社企流,2023年4月26日取自https://www.seinsights.asia/article/3592
    14. 勞動部勞動力發展署,英倫社企紀實:UnLtd,社會經濟入口,2023年4月29日取自https://se.wda.gov.tw/Article/Article/Details/68
    15. 黃昭勇(2019年11月1日),什麼是社會企業?一次搞懂社會企業與企業社會責任,CSR@天下,2023年4月26日取自https://csr.cw.com.tw/article/41221
    16. 蔡茹涵(2023年1月19日),教授聯手小學生、八年級女生 吸引青年重返梨鄉,Hami書城,2023年5月1日取自https://blog.hamibook.com.tw/%E5%B0%81%E9%9D%A2%E6%95%85%E4%BA%8B/%E6%95%99%E6%8E%88%E8%81%AF%E6%89%8B%E5%B0%8F%E5%AD%B8%E7%94%9F%E3%80%81%E5%85%AB%E5%B9%B4%E7%B4%9A%E5%A5%B3%E7%94%9F-%E5%90%B8%E5%BC%95%E9%9D%92%E5%B9%B4%E9%87%8D%E8%BF%94%E6%A2%A8%E9%84%89/?p=194324
    17. 鮮乳坊官方網站,創辦人阿嘉的故事,鮮乳坊官網,2023年4月29日取自https://www.bettermilk.com.tw/pages/team
    18. 雙連梨有限公司,社會創新平台,2023年3月25日取自https://si.taiwan.gov.tw/Home/Org?Fid=92

    二、英文部分:
    1. Alter, K. (2007). Social enterprise typology. Virtue ventures LLC, 12(1), 1-124.
    2. Austin, J., Stevenson, H., & Wei–Skillern, J. (2006). Social and commercial entrepreneurship: same, different, or both? Entrepreneurship theory and practice, 30(1), 1-22.
    3. Dees, J. G. (1998). Enterprising nonprofits: What do you do when traditional sources of funding fall short. Harvard business review, 76(1), 55-67.
    4. Defourny, J. (2004, October). Social enterprise in an enlarged Europe: concept and realities. In Second Conference on Social Economy in the Central and East-European Countries: Social Entrepreneurship & Economic Efficiency, Krakow.
    5. Kerlin, J. A. (2006). Social enterprise in the United States and Europe: Understanding and learning from the differences. Voluntas: International Journal of Voluntary and Nonprofit Organizations, 17, 246-262.
    6. Mair, J., & Marti, I. (2006). Social entrepreneurship research: A source of explanation, prediction, and delight. Journal of world business, 41(1), 36-44.
    7. Osterwalder, A., & Pigneur, Y. (2010). Business model generation: a handbook for visionaries, game changers, and challengers (Vol. 1). John Wiley & Sons.
    8. Rogers, Everett M. (1962). Diffusion of innovations (1st ed.). New York: Free Press of Glencoe.
    Description: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    110363015
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0110363015
    Data Type: thesis
    Appears in Collections:[企業管理研究所(MBA學位學程)] 學位論文

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