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Title:	領導風格、心理契約與組織公民行為關聯性之研究—以郵務士為例 A Study on the Relationship among Leadership Style, Psychological Contract and Organizational Citizenship Behaviors – A Case Study of Postman
Authors:	林睿昶 Lin, Jui-Chang
Contributors:	成之約林睿昶 Lin, Jui-Chang
Keywords:	領導風格心理契約組織公民行為中華郵政郵務士 Postman Leadership Style Psychological Contract Organizational Citizenship Behaviors (OCBs) Chunghwa Post Co.
Date:	2023
Issue Date:	2023-07-06 15:18:50 (UTC+8)
Abstract:	COVID-19疫情於2020年開始肆虐全球，臺灣同樣受到疫情的威脅。中華郵政公司配合政府政策，由郵務士負責運送口罩、酒精、快篩試劑，毋庸置疑郵務士正是默默在背後付出的防疫無名英雄。組織成員能否自動展現出組織所期望的行為，對於領導者而言一直都是重要的課題，因此本研究以中華郵政公司臺北郵局與臺南郵局郵務士為研究對象，探討領導風格、心理契約與組織公民行為之關聯性。本研究問卷總計發出482份，回收399份問卷，有效問卷總計375份，有效回收率77%。資料分析方法包括信效度分析、相關分析、獨立樣本t檢定、單因子變異數分析與迴歸分析。研究發現與結論如下：一、領導風格與組織公民行為呈現顯著正相關，領導風格對組織公民行為有顯著的正向影響。二、心理契約與組織公民行為呈現顯著正相關，心理契約對組織公民行為有顯著的正向影響。三、領導風格與心理契約呈現顯著正相關，領導風格對心理契約有顯著的正向影響。四、部分個人屬性變項會對領導風格、心理契約與組織公民行為造成差異性。五、心理契約在領導風格與組織公民行為之間扮演中介角色。管理者若能瞭解領導風格、心理契約與組織公民行為的影響為何，對於人力資源管理政策的制定是有助益的，因此如何有效領導並瞭解員工對心理契約的期望，以滿足員工需求，進而促進組織公民行為產生，是管理當局應當深思的課題。 The COVID-19 epidemic began to ravage the world in 2020, and Taiwan is also threatened by the epidemic. Chunghwa Post Co., Ltd. cooperates with the government policy, and the postmen are responsible for delivering masks, alcohol, and rapid antigen self-tests. There is no doubt that the postmen are the unsung heroes of epidemic prevention who have silently contributed behind the scenes. Whether organizational members can automatically exhibit the behavior expected by the organization has always been an important issue for leaders. Hence, this study takes Chunghwa Post Company Taipei Post Office and Tainan Post Office postmen as the research objects. The purpose of this study is to explore the relationship among leadership style, psychological contract and organizational citizenship behaviors. A total of 482 questionnaires were sent out, returned 399 and 375 valid questionnaires. The valid recovery rate of questionnaire is 77%. Data analysis method is inclusive of reliability and validity analysis, Pearson correlation analysis, independent-sample T Test, One-Way ANOVA and regression analysis. The findings and conclusions of this study are as follows: 1.There is a significant positive correlation between leadership style and organizational citizenship behaviors. Leadership style has a positive impact on organizational citizenship behaviors. 2.There is a significant positive correlation between psychological contract and organizational citizenship behaviors. Psychological contract has a positive impact on organizational citizenship behaviors. 3.There is a significant positive correlation between leadership style and psychological contract. Leadership style has a positive impact on psychological contract. 4.Some personal attribute variables will cause obvious differences in leadership style, psychological contract and organizational citizenship behaviors. 5.Psychological contract plays a mediating role between leadership style and organizational citizenship behaviors. When managers can understand the influence between leadership style, psychological contract and organizational citizenship behaviors, it will beneficial to the formulation of human resource management policy. Therefore, how to effectively lead and used psychological contract what`s employees need and to meet the needs of employees, and finally promote the emergence of organizational citizenship behaviors is a topic that managers should ponder.
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Description:	碩士國立政治大學行政管理碩士學程 110921042
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0110921042
Data Type:	thesis
Appears in Collections:	[Master for Eminent Public Administrators] Theses

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