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| Title: | 風險承受度、感知繁文縟節、公共服務動機對我國公務人員創新行為影響之研究
A Study of the Impact of Risk-taking, Red Tape and Public Service Motivation on Public Servants’ Innovative Behavior |
| Authors: | 葉馨
Yeh, Hsin |
| Contributors: | 陳敦源
Chen, Don-Yun
葉馨
Yeh, Hsin |
| Keywords: | 創新行為
風險承受度
公共服務動機
繁文縟節
Innovative Behavior
Risk-taking
Public Service Motivation
Red Tape |
| Date: | 2023 |
| Issue Date: | 2023-06-02 11:34:47 (UTC+8) |
| Abstract: | 隨著經濟、社會快速發展與進步，私部門的創新能力被視為成功關鍵，同樣地，公部門會面臨到錯綜複雜的公共問題，公務人員必須要有創新的思維，才能給予人民即時又有品質的服務。公務人員的創新行為，不僅與個人特質「風險承受度」、「公共服務動機」有關，還會受公部門環境特有的「繁文縟節」所影響。
本研究採用混合方法途徑，分別採用次級資料法與深度訪談法。藉由次級資料法了解公務人員的風險承受度、公共服務動機與繁文縟節對創新行為的因果關係，次級資料來源為第四期「台灣文官調查（Taiwan Government Bureaucrat Survey, TGBS-Ⅳ）中的第二波調查，共回收758份有效樣本。再以深度訪談法分析風險承受度、公共服務動機與繁文縟節對公務人員創新行為的重要性，共訪談6位中央及地方行政機關中之公務人員。
研究結果獲得以下發現：一、越能承受風險的公務人員，越會出現創新的行為；二、越感受到繁文縟節的公務人員，對創新行為不會有影響；三、公共服務動機越高的公務人員，越會出現創新的行為；四、感受繁文縟節嚴重的公務人員，會降低公共服務動機；五、感知繁文縟節可以透過公共服務動機去影響創新行為；六、內部顧客的抗拒、外部顧客的輿論質疑與反對是創新的風險；七、過時的法律規章對於公務人員是一種阻礙；八、創新行為不僅考量公共利益，還會參雜個人利益；九、長官的支持、有主見的特質亦是公務人員創新行為的關鍵因素；十、公部門的創新可以分為主、被動與由上而下、由下而上。最後，本研究依據上述發現提出增進公務人員創新行為的實務建議給公共管理者參考。
With the rapid development of economy and society, the private sector’s ability to innovate is regarded as a key factor for success, as well as the public sector. Because the public sector will face complex public issues, it is vital that public servants should have an innovative mind in order to deliver immediate and high-quality services to the people. Public servants’ innovative behavior should not only be related to individual level “risk-taking” and “public service motivation”, but also related to organization level “red tape”.
This study uses Mixed-method research, including secondary data research and in-depth interview. First, use secondary data research to analyze the relationship between “risk-taking”, “red tape”, “public service motivation” and “innovative behavior”. The source of the data is from the second survey of TGBS-Ⅳ, and 758 replies were received. Then, the study chooses public servants from the central and local administrative agencies of Taiwan to analyze the importance of risk-taking, public service motivation and red tape on the innovation behavior.
According to the research, there are several findings: 1. Public Servants with strong risk-taking will increase innovative behaviors. 2. Public Servants with strong perceived red tape won’t have effect on innovative behaviors. 3. Public Servants with strong public service motivation will increase innovative behaviors. 4. Public Servants with strong perceived red tape will decrease public service motivation. 5. Perceived red tape can influence innovative behavior through public service motivation. 6. The internal customer’s resistance and the external customer’s suspection are the risks of innovation. 7.Outdated laws are a hindrance to public servants. 8. Public servants who engage in innovative behavior take into account not only public interest, but also individual interest. 9. “Manager’s support” and “independent thinking” are the key components of public servants’ innovative behavior. 10. The innovative behavior in public sector can be proactive, reactive and top-down, bottom- up.
Finally, based on the above findings, the researcher provides practical suggestions related to public servants’ innovative behavior to the public manager. |
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| Description: | 碩士
國立政治大學
公共行政學系
108256028 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0108256028 |
| Data Type: | thesis |
| Appears in Collections: | [公共行政學系] 學位論文
|
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| 602801.pdf | | 3976Kb | Adobe PDF2 | 188 | View/Open |
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