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| Title: | 有效提升製造功能之研究——以四家不同產業公司為例
Enhancing Factory Productivity—A Multi-industry Study |
| Authors: | 江守智
Chiang, Shou-Chih |
| Contributors: | 于卓民
Yu, Chwo-Ming
江守智
Chiang, Shou-Chih |
| Keywords: | 製造功能提升
企業變革
績效指標
Enhance manufacturing performance
Corporate reformation
KPI (Key Performance Indicators) |
| Date: | 2022 |
| Issue Date: | 2023-03-09 18:18:20 (UTC+8) |
| Abstract: | 台灣製造業近年來受到外部環境影響，從金融海嘯、歐債危機，到新冠疫 情、原物料高漲等，都讓企業端應接不暇。另外企業也要面臨像是人才斷層、 外企競爭、強勢通路等問題，甚至還有淨零碳排、企業社會責任等要求。然而 不論管理理論、科技應用的推陳出新，對製造業而言，製造功能是否有效提升，才是刻不容緩且極為重要的課題。
許多企業都希望能夠提升製造功能，但不同企業間的組織結構、活動運作上差異很大，因此不管是經營層想要在同集團中不同子公司展開，或是同業仿效、異業觀摩都很難一窺其中道理。研究者認為企業在尋求製造功能提升時， 如果沒有先針對以下問題進行研究，不僅無法達到預期目標，更會造成組織資源的浪費、人員的氣餒與競爭力的低落。因此，本研究探討以下兩個問題:
1. 哪些因素影響公司提升製造功能的決定?
2. 採行哪些作法能達到提升製造功能的目標?
研究者採用個案研究法，以台灣不同產業的四家企業為例，分別從食品、 五金門鎖、電子產品驗證服務到工具機，藉此探討個案公司在推動製造功能時，有哪些影響決策、執行、檢核的構面，另外在實際行動時又有哪些具體作法。本研究發現七項影響企業提升製造功能的因素：公司經營層對於提升製造功能的動機；改善前的工廠現況；高階主管的支持；公司經營層對於提升製造功能的目標；改善計畫；執行與檢核方式；改善後的效益。
在研究中發現經營層的不滿意或不滿足，會對製造功能提升有長期且持續 的動機;高階主管的支持在實務上則包含改善活動的參與程度(如會議出席率)，另外還有預算與制度面的保證。改善計畫的執行單位以課級單位為主， 伴隨事務局單位共同參與討論與審核。執行與檢核方式有幾個實務作法，例如挑選高潛力員工參與、每週一回定期會議、把執行誘因與人才升遷考核綁定。
本研究發現對有提升製造功能需求的企業，具有參考價值。
Manufacturing industry and the relevant corporates in Taiwan has recently been drastically influenced by financial crisis, European debit crisis, COVID-19, and boosting prices for raw materials. On the other hand, companies have to confront the difficulty of losing talents, competing with international businesses, and compellingly powerfulchannels.Moreover,companiesmustmeettherequirements standard of “Net Zero Emissions” and “Corporate Social Responsibility”. However, the problem needs to be immediately taken care of is whether the brand-new technology helps manufacturing performance to improve efficiently or not. Many corporates hope to enhance manufacturing performance but there are huge differences with organization structure and the operation activity between companies. Under this circumstance, when company operation levels want to improve manufacturing performance among different affiliates at the same conglomerate, refer to other businesses’ performance in the same industry, or observing different industries, they will ultimately face the obstacles.
The author believes that the following two topics must be studied when seeking methods to upgrade manufacturing performance, or corporates will not be able to reach their expected goal, and the organizational resources will then be wasted, let alone the lessened competitiveness of the employers. Hence, this study is going to discuss the following two questions:
1. What element affects corporate decision of improving manufacturing functions?
2. What kind of implementations can reach the goal of upgrading manufacturing performance?
“Case study research” is adopted by the author in this essay to discuss the structures impacting strategy making, enforcing, and inspecting by the quoted companies in this essay. The author has taken four different businesses in different industries for instances, such as food industry, hardware store, accreditation service for electronic products and machine tools etc. 7 factors that affect corporates’ upgrading manufacturing functions were found by the study, which are:
1. Motivation of the managers wanting to enhance manufacturing performance.
2. Factories current circumstance before improvement.
3. Supports from top managers.
4. Goals of enhancing manufacturing performance from company operation level.
5. Plan/strategy modification.
6. Plan enforcement and inspection.
7. Effectiveness after improvement
According to this study, the satisfactory and dissatisfactory extent of the corporate operation level will contribute long-term but consistence motivation to manufacturing performance; supports from top managers consist of increasing the participation rate (such as meeting attendance rate) as well as the guarantee for budgets and the corporate policies. The department implementing the improvement plan is mainly in charged by “section levels” in a company, and a Bureau unit will have the discussion and inspection together simultaneously. There are several ways for implementing strategies and inspecting. For example, select employees with high potential to participate in a plan, let staffs reply to weekly meeting on every Monday, bundle promotion tests and incentives of execution together. These practices are helpful for those wanting to increase manufacturing performance according to the referrable study. |
| Reference: | 【中文參考文獻】
• 朱道凱譯(2008)，Robert S. Kaplan & David P. Norton原著，平衡計分卡(十週年紀念增訂版)，台北：臉譜出版
• 江守智(2021)，豐田精實管理的現場執行筆記，台北：創意市集出版。
• 江瑞坤、大野義男、侯東旭 (2007)，豐田的 TQC、TPS、TPM 三位一體生產系統，台北：財團法人中衛發展中心。
• 曹嬿恆譯(2011)，Jeffrey K. Liker & James K.Franz原著，改善．再生，台北：美商麥格羅希爾國際。
• 莊文忠 (2008)，「績效指標與指標設計:方法論上的討論」, 公共行政學報，29期，61-91。
• 郭進隆、齊若蘭譯(2010)，Peter M. Senge原著，第五項修練(全新增訂版)，台北：天下文化
• 遠山保宣(1996)，台灣實施JIT之看法及想法，中衛發表會。
• 齊若蘭譯(2004)，Peter F. Drucker原著，彼得．杜拉克的管理聖經，台北：遠流出版事業。
• 鄭明宗(2007)，教育經營研究新焦點—學校組織變革關鍵成功因素之個案研究，教育經營與管理研究集刊，3，169-203。
【英文參考文獻】
• McFall, Stephanie & Baila H. Miller (1992). “Caregiver burden and nursing home admission of frail elderly persons,” Journal of Herontology：Social Sciences，47，73-79。
• Hammer, M., & Champy, J. (1993). Reengineering the Corporation: A Manifesto for Business Revolution. New York: Harper Business
• Lewin, K. (1951). Field Theory in Social Science. New York: Harper & Row |
| Description: | 碩士
國立政治大學
經營管理碩士學程(EMBA)
109932027 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0109932027 |
| Data Type: | thesis |
| Appears in Collections: | [經營管理碩士學程EMBA] 學位論文
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