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    政大典藏 > College of Commerce > MBA Program > Theses >  Item 140.119/142889


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/142889


    Title: 管理能力與管理工具影響地勤服務代理品質之研究 -以在台灣之外籍航空公司為例
    How Management Ability and Management Tools Affecting the Service Quality of Outsourced Passenger Ground Service - The Case of International Airlines in Taiwan
    Authors: 翁維陽
    Wong, Wei-Yang
    Contributors: 于卓民
    翁維陽
    Wong, Wei-Yang
    Keywords: 外籍航空
    地勤運務業務
    委外
    服務代理商
    服務品質
    Foreign Airlines
    Passenger Ground Service
    Outsourcing
    Ground Handling Service Agency
    Service Quality
    Date: 2022
    Issue Date: 2023-01-05 15:17:59 (UTC+8)
    Reference: 王松山，2003。航空公司地勤業務委外的品質控管之研究-以荷蘭皇家航空公司台灣分公司為例。銘傳大學管理學院高階經理碩士研究所碩士論文。
    王嘉謙，2013。航空業地勤服務委外經營模式之研究-以中華航空公司為例。元智大學管理學院碩士研究所碩士論文。
    吳勉勤，2021。服務品質管理-提升服務品質的思維與做法（第三版）。新北市：華立圖書股份有限公司。
    林建智，2012。稽核主管之威權領導對稽核人員職場偏差行為之影響。成功大學高階管理碩士研究所碩士論文。
    洪偉濤，2007。安全氣候對安全績效關聯性之研究-以台灣地區航空地勤代理業為例。國立高雄海洋科技大學航運管理研究所碩士論文。
    袁方，2002。社會研究方法。台北：五南出版社。
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    葉文健、羅永祥，2012。從地勤人員認知角度探討機坪作業之威脅與疏失。運輸學刊，第二十四卷第一期：1-24。
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    Alonso Tabares, D., & Mora-Camino, F. 2017. Aircraft ground handling: analysis for automation. Paper presented at the 17th AIAA aviation technology, integration, and operations conference, Denver, CO.
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    Description: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    107363037
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0107363037
    Data Type: thesis
    DOI: 10.6814/NCCU202201755
    Appears in Collections:[MBA Program] Theses

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