政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/141906

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Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/141906

Title:	Knowledge-based decision support system for improving e-business innovations and dynamic capability of IT project management
Authors:	顏敏仁 Yan, Min-Ren Nhan, Tran-Danh;Hong, Lin-Ya
Contributors:	教育學院
Keywords:	Decision support;innovation;project management;e-commerce;strategy;simulation
Date:	2019-04
Issue Date:	2022-09-19 15:17:11 (UTC+8)
Abstract:	E-business and e-commerce services have been globally applied across various industries in the digital era. Leading e-commerce platform companies should invite open innovation to explore new market and continuously innovate their products and services with various supply chains that simultaneously require more reliable and flexible project management for the IT supports. The e-businesses are urging for agile and dynamic approach that integrate the time, cost, and quality objectives and human resources in the IT team. This research proposes a knowledge-based management decision support system, by using System Dynamics modelling and computer simulations, to analyse project performance over time and the impacts of strategic management decisions on the dynamic capability of e-commerce services. A real world case study, from a cross-border e-commerce platform company, has been investigated. Operations strategies to e-business innovations and IT supports could be timely evaluated with iterative simulations. The project management competency, service quality, operations cost feasibility, and profitability of e-commerce services could be further improved with the model applications.
Relation:	Knowledge Management Research & Practice, 17(2), 125-136
Data Type:	article
DOI 連結:	https://doi.org/10.1080/14778238.2019.1601507
DOI:	10.1080/14778238.2019.1601507
Appears in Collections:	[教育學院] 期刊論文

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