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    题名: 職場友誼與組織公民行為關係之研究：職業倦怠之調節效果
    An Examination of the Relationship Between Workplace Friendship and Organizational Citizenship Behavior: Job Burnout as a Moderator
    作者: 呂翊甄
    Lu, Yi-Chen
    贡献者: 胡昌亞
    Hu, Chang-Ya
    呂翊甄
    Lu, Yi-Chen
    关键词: 組織公民行為
    個人導向組織公民行為
    組織導向組織公民行為
    職場友誼
    職業倦怠
    Organizational Citizenship Behavior (OCB)
    Organizational Citizenship Behavior - Individuals (OCBI)
    Organizational Citizenship Behavior - Organization (OCBO)
    Workplace Friendship
    Job Burnout
    日期: 2022
    上传时间: 2022-08-01 18:59:40 (UTC+8)
    摘要: 本研究旨在探討職場友誼與組織公民行為之關係，以及職業倦怠在兩者關係間之調節效果。本研究以工作地位於台灣之全職工作者為研究對象，透過網路進行問卷調查，一共收回有效問卷488份。

    本研究結果顯示：（ㄧ）職場友誼對個人導向組織公民行為有正向影響；（二）職場友誼對組織導向組織公民行為沒有影響；（三）職場友誼對個人導向組織公民行爲的正向影響大於職場友誼對組織導向組織公民行爲的正向影響；（四）職業倦怠在職場友誼與個人導向組織公民行為間不具調節效果；（五）職業倦怠在職場友誼與組織導向組織公民行為間具調節效果，當高職業倦怠時，職場友誼對組織導向組織公民行為有負向影響。

    最後，根據本研究結果提出可行建議供企業參考，同時亦對研究限制與未來研究建議進行討論，期望組織公民行為、職場友誼與職業倦怠的議題更受重視。
    The purpose of this current study is to examine the relationship between workplace friendship and organizational citizenship behavior (OCB), and the moderating effect of job burnout on the relationship between workplace friendship and OCB. This current study conducted an online survey for full-time employees whose workplaces were located in Taiwan, and a total of 488 valid questionnaires were collected.

    The results demonstrated that (1) workplace friendship was positively related to organizational citizenship behavior - individuals (OCBI); (2) workplace friendship had no relationship with organizational citizenship behavior - organization (OCBO); (3) the positive relationship between workplace friendship and OCBI was stronger than the positive relationship between workplace friendship and OCBO; (4) job burnout did not moderate the relationship between workplace friendship and OCBI; (5) job burnout moderated the relationship between workplace friendship and OCBO, and workplace friendship was negatively related to OCBO when job burnout was high.

    Theoretical and practical implications were discussed in this current study. This current study is hoped that the issues of OCB, workplace friendship, and job burnout will be paid more attention.
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    描述: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    109363062
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0109363062
    数据类型: thesis
    DOI: 10.6814/NCCU202201060
    显示于类别:[企業管理研究所（MBA學位學程）] 學位論文

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