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    题名: 影響跨部門專業組織工作績效因素之研究：以菸酒聯合稽查及取締小組為例
    Factors Affecting the Performance of a Cross-departmental Professional Organization:the Case of the Joint Taskforce for Inspection and Banning Tobacco and Alcohol
    作者: 簡紅玉
    Chien, Hung-Yu
    贡献者: 黃東益
    Huang, Tong-Yi
    簡紅玉
    Chien, Hung-Yu
    关键词: 轉換型領導
    團體信任
    專業承諾
    稽查小組
    跨部門
    transformational leadership
    group trust
    professional commitment
    audit teams
    cross-departmental
    日期: 2022
    上传时间: 2022-08-01 18:37:04 (UTC+8)
    摘要: 為了解決日益複雜的社會問題，政府內部相關跨部門專案小組的數量不斷增加。因此，影響專案小組工作績效的因素，值得吾人深入予以研究。本研究以財政部菸酒聯合稽查及取締小組為例，探討轉換型領導、團體信任、專業承諾與該小組工作績效的關係。

    針對北部地區海巡署、保三總隊、縣市警察局、財政部關務署海關等單位共約400名實際參與查緝走私業務的人員，本研究於2022年4月1日至同年4月20日之間進行問卷施測。問卷總計回收332份，剔除無效問卷15份，有效問卷317份，回收問卷有效率95.48 %。針對有效問卷，本研究利用SPSS以及JASP統計軟體進行統計分析。

    本研究主要發現如下：
    1.轉換型領導、團體信任與專業承諾顯著影響稽查小組的工作績效。就影響力大小而言，轉換型領導的影響力最大，團體信任次之，專業承諾最小。
    2.轉換型領導不但會直接影響小組的工作績效，也會透過專業承諾此一中介變項，間接影響小組的工作績效。團體信任會直接影響小組的工作績效，也會透過專業承諾此一中介變項，間接影響小組的工作績效。
    3.就調節效果而言，年齡正向調節轉換型領導與專業承諾的關係。而轉換型領導與工作績效的正向關係，轉換型領導與專業承諾的正向關係，專業承諾與工作績效的正向關係，都會隨著小組成員工作年資的拉長，而呈現稍微減弱的現象。

    根據實證研究發現，本研究提出下列管理意涵及實務建議意見：1.決策者必須慎選「領導能力足夠」的現場指揮主管。2.管理者與小組成員從工作中逐步培養團體信任感。3.在兼顧激勵與信任兩大因素的前提下，建議管理者設計一套統整的情資窗口。
    In order to solve increasingly complex social problems, the number of relevant inter-departmental task forces within the government is increasing. Therefore, the factors that affect the work performance of the task force are worthy of our in-depth study. This study takes the Ministry of Finance`s tobacco and alcohol joint inspection and ban group as an example to explore the relationship between transformational leadership, group trust, professional commitment and the group`s work performance.

    Aiming at about 400 personnel who actually participated in the investigation and arrest of smuggling from the Northern Region Coast Guard, Baosan Corps, County and City Police Stations, Customs Administration of the Ministry of Finance and other units, this study was conducted from April1, 2022 to April 20 of the same year. Questionnaires were administered during the day. A total of 332 questionnaires were recovered, 15 invalid questionnaires were excluded, 317 were valid questionnaires, and the recovery rate was 95.48%. For valid questionnaires, this study uses SPSS and JASP statistical software for statistical analysis.

    The main findings of this study are as follows:
    1.Transformational leadership, group trust, and professional commitment significantly impact audit team performance. In terms of influence size, transformational leaders had the greatest influence, followed by group trust and least professional commitment.
    2.Transformational leadership not only directly affects the work performance of the group, but also indirectly affects the work performance of the group through the intermediary variable of professional commitment. Group trust directly affects the work performance of the group, and also indirectly affects the work performance of the group through the mediating variable of professional commitment.
    3. In terms of moderating effect, age positively moderates the relationship between transformational leadership and professional commitment. The positive relationship between transformational leadership and job performance, the positive relationship between transformational leadership and professional commitment, and the positive relationship between professional commitment and job performance will all show a slightly weakened phenomenon with the lengthening of team members’working years.

    According to empirical research findings, this research puts forward the following management implications and practical suggestions:1. Decision makers must carefully select field commanders with “sufficient leadership skills”. 2.Managers and team members gradually cultivate a sense of group trust from their work. 3.Under the premise of taking into account the two factors of incentive and trust, it is recommended that managers design a set of integrated information windows.
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    描述: 碩士
    國立政治大學
    行政管理碩士學程
    109921017
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0109921017
    数据类型: thesis
    DOI: 10.6814/NCCU202201065
    显示于类别:[行政管理碩士學程(MEPA)] 學位論文

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