政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/141051
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文笔数/总笔数 : 113392/144379 (79%)
造访人次 : 51230160      在线人数 : 888
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜寻范围 查询小技巧:
  • 您可在西文检索词汇前后加上"双引号",以获取较精准的检索结果
  • 若欲以作者姓名搜寻,建议至进阶搜寻限定作者字段,可获得较完整数据
  • 进阶搜寻
    政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 >  Item 140.119/141051


    请使用永久网址来引用或连结此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/141051


    题名: 社群媒體溝通與互動心境對組織績效的影響: 以透明度觀點出發
    The impact of social media communication and interactive affection on organizational performance: a perspective from transparency
    作者: 黃珺
    Huang, Jun
    贡献者: 周致遠
    Chou, Chih-Yuan
    黃珺
    Huang, Jun
    关键词: 社群媒體
    互動心境
    組織績效
    透明度
    Social media
    Interactive affection
    Organizational performance
    Transparency
    日期: 2022
    上传时间: 2022-08-01 17:26:45 (UTC+8)
    摘要: 隨著社群媒體飛速發展,現今社群媒體溝通所具備的透明度和便捷性,為很多組織帶來了諸多好處和良機。各組織面向外部的活動和工作得到了發展,與此同時,組織内部的成員與組織外界亦形成了更加透明的聯繫。社群媒體溝通的透明度和組織與外部共享的訊息的透明影響了組織内部成員的情感和行為,從而潛移默化地改變了整個組織。因此,本研究站在透明度的視角俯瞰,探討了社群媒體溝通如何通過改變成員的互動心境來影響整體的組織績效。期許將能為社群媒體、透明度、組織管理領域提供新的觀點,並為未來的相關研究提供建議。
    With the development of social media, the transparency and convenience of social media communication have brought benefits and opportunities to organizations. Organizations’ external activities and work have been developed. However, members of organizations have formed a more transparent connection with the outside world. The transparency brought about by social media and shared external information influences the affections and behaviors of members in an organization, thus subtly altering the whole organization. Hence, from the perspective of transparency, we explored how social media communication affects organizational performance by changing members’ interactive affections. We sincerely hope that we will be able to offer new viewpoints and provide potential suggestions for related future studies in the research fields of social media, transparency, and organizational management.
    參考文獻: Ashforth, B. E., and Mael, F. (1989). Social identity theory and the organization. Academy of Management Review, 14(1), 20-39.
    Awad, N. F., and Krishnan, M. S. (2006). The personalization privacy paradox: an empirical evaluation of information transparency and the willingness to be profiled online for personalization. MIS Quarterly, 30(1), 13-28.
    Bandsuch, M. R., Pate, L. E., and Thies, J. (2008). Rebuilding stakeholder trust in business: An examination of principle-centered leadership and organizational transparency in corporate governance. Business and Society Review, 113(1), 99-127.
    Bateman, P. J., Gray, P. H., and Butler, B. S. (2011). Research note—the impact of community commitment on participation in online communities. Information Systems Research, 22(4), 841-854.
    Beck, R., Pahlke, I., and Seebach, C. (2014). Knowledge exchange and symbolic action in social media-enabled electronic networks of practice. MIS Quarterly, 38(4), 1245-1270.
    Bergami, M., and Bagozzi, R. P. (2000). Self‐categorization, affective commitment and group self‐esteem as distinct aspects of social identity in the organization. British Journal of Social Psychology, 39(4), 555-577.
    Berggren, E., and Bernshteyn, R. (2007). Organizational transparency drives company performance. Journal of Management Development, 26(5), 411-417.
    Bock, G.-W., Zmud, R. W., Kim, Y.-G., and Lee, J.-N. (2005). Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29(1), 87-111.
    Brajawidagda, U., and Chatfield, A. T. (2016). The impact of social media policy and use on value creation: a survey research. PACIS 2016 Proceedings. 354.
    Buell, R. W., and Kalkanci, B. (2021). How transparency into internal and external responsibility initiatives influences consumer choice. Management Science, 67(2), 932-950.
    Buell, R. W., Kim, T., and Tsay, C.-J. (2017). Creating reciprocal value through operational transparency. Management Science, 63(6), 1673-1695.
    Burgess, S., Sellitto, C., Cox, C., Buultjens, J., and Bingley, S. (2017). An innovation diffusion approach to examining the adoption of social media by small businesses: An Australian case study. Pacific Asia Journal of the Association for Information Systems, 9(3), 1-24.
    Cameron, J. E. (2004). A three-factor model of social identity. Self and Identity, 3(3), 239-262.
    Castilla, E. J. (2008). Gender, race, and meritocracy in organizational careers. American Journal of Sociology, 113(6), 1479-1526.
    Castilla, E. J. (2015). Accounting for the gap: A firm study manipulating organizational accountability and transparency in pay decisions. Organization Science, 26(2), 311-333.
    Chan, M. (2014). Social identity gratifications of social network sites and their impact on collective action participation. Asian Journal of Social Psychology, 17(3), 229-235.
    Chen, J. (2019). Leveraging Social Media for Work Value: Social and Work Affordances. PACIS 2019 Proceedings. 136.
    Chiu, C.-M., Huang, H.-Y., Cheng, H.-L., and Sun, P.-C. (2015). Understanding online community citizenship behaviors through social support and social identity. International Journal of Information Management, 35(4), 504-519.
    Cho, B., Ryoo, S. Y., and Kim, K. K. (2017). Interorganizational dependence, information transparency in interorganizational information systems, and supply chain performance. European Journal of Information Systems, 26(2), 185-205.
    Christensen, L. T. (2002). Corporate communication: The challenge of transparency. Corporate Communications: An International Journal, 7(3), 162-168
    Christensen, L. T., and Cheney, G. (2015). Peering into transparency: Challenging ideals, proxies, and organizational practices. Communication Theory, 25(1), 70-90.
    Deaux, K. (1993). Reconstructing social identity. Personality and Social Psychology Bulletin, 19(1), 4-12.
    Deaux, K., Reid, A., Mizrahi, K., and Ethier, K. A. (1995). Parameters of social identity. Journal of Personality and Social Psychology, 68(2), 280-291.
    Diamantopoulos, A., and Siguaw, J. A. (2006). Formative versus reflective indicators in organizational measure development: A comparison and empirical illustration. British journal of management, 17(4), 263-282.
    DiStaso, M. W., and Bortree, D. S. (2012). Multi-method analysis of transparency in social media practices: Survey, interviews and content analysis. Public Relations Review, 38(3), 511-514.
    Ellemers, N., Spears, R., and Doosje, B. (2002). Self and social identity. Annual Review of Psychology, 53(1), 161-186.
    Enriquez, J. A. (2020). Socio-Demographic Profile as Determinants of Perceived Effectiveness of Corporate Social Responsibility: The Case of a Private Telecommunication Company in the Kingdom of Bahrain. Technium Social Science Journal, 8, 418-427.
    Forsgren, E., and Byström, K. (2018). Multiple social media in the workplace: Contradictions and congruencies. Information Systems Journal, 28(3), 442-464.
    Freeman, R. E. (2010). “Strategic management: A stakeholder approach,” in: Hitt, M., Freeman, E., and Harrison, J. (eds.) Handbook of Strategic Management, Oxford: Blackwell Publishing.
    Fuller, J. B., Hester, K., Barnett, T., Frey, L., Relyea, C., and Beu, D. (2006). Perceived external prestige and internal respect: New insights into the organizational identification process. Human Relations, 59(6), 815-846.
    Fuller, J. B., Hester, K., Barnett, T., and Relyea, L. F. C. (2006). Perceived organizational support and perceived external prestige: Predicting organizational attachment for university faculty, staff, and administrators. The Journal of Social Psychology, 146(3), 327-347.
    Gibson, J. J. (1977). The theory of affordances. Hilldale, USA, 1(2), 67-82.
    Granados, N., and Gupta, A. (2013). Transparency strategy: Competing with information in a digital world. MIS Quarterly, 37(2), 637-641.
    Granados, N., Gupta, A., and Kauffman, R. J. (2010). Research commentary—information transparency in business-to-consumer markets: concepts, framework, and research agenda. Information Systems Research, 21(2), 207-226.
    Granados, N. F., Gupta, A., and Kauffman, R. J. (2006). The impact of IT on market information and transparency: A unified theoretical framework. Journal of the Association for Information Systems, 7(3), 148-178.
    Greene, S. (2004). Social identity theory and party identification. Social Science Quarterly, 85(1), 136-153.
    Halter, M. V., De Arruda, M. C. C., and Halter, R. B. (2009). Transparency to reduce corruption? Journal of Business Ethics, 84(3), 373-385.
    Haslam, S. A., Powell, C., and Turner, J. (2000). Social identity, self‐categorization, and work motivation: rethinking the contribution of the group to positive and sustainable organisational outcomes. Applied Psychology, 49(3), 319-339.
    He, H., Li, Y., and Harris, L. (2012). Social identity perspective on brand loyalty. Journal of Business Research, 65(5), 648-657.
    Heere, B., Walker, M., Yoshida, M., Ko, Y. J., Jordan, J. S., and James, J. D. (2011). Brand community development through associated communities: Grounding community measurement within social identity theory. Journal of Marketing Theory and Practice, 19(4), 407-422.
    Herrbach, O., and Mignonac, K. (2004). How organisational image affects employee attitudes. Human Resource Management Journal, 14(4), 76-88.
    Herrbach, O., Mignonac, K., and Gatignon, A.-L. (2004). Exploring the role of perceived external prestige in managers` turnover intentions. The International Journal of Human Resource Management, 15(8), 1390-1407.
    Hogg, M. A., and Abrams, D. (2007). Intergroup behavior and social identity. The Sage Handbook of Social Psychology: Concise Student Edition, 335-360.
    Holtz, S., and Havens, J. C. (2008). Tactical transparency: How leaders can leverage social media to maximize value and build their brand. 9. San Francisco, CA: John Wiley & Sons.
    Ibini, E., and Izims, T. (2020). Effect of Organizational Transparency on Organizational Performance: A Survey of Insurance Companies in Lagos State Nigeria. Journal of Economics, Management and Trade, 26(4), 52-62.
    Jahansoozi, J. (2006). Organization‐stakeholder relationships: exploring trust and transparency. Journal of Management Development, 25(10), 942-965.
    Jones, C., and Volpe, E. H. (2011). Organizational identification: Extending our understanding of social identities through social networks. Journal of Organizational Behavior, 32(3), 413-434.
    Karwatzki, S., Dytynko, O., Trenz, M., and Veit, D. (2017). Beyond the personalization–privacy paradox: Privacy valuation, transparency features, and service personalization. Journal of Management Information Systems, 34(2), 369-400.
    Kim, S. (2004). Individual-level factors and organizational performance in government organizations. Journal of Public Administration Research and Theory, 15(2), 245-261.
    Kim, Y. J., Baker, J., and Song, J. (2007). An exploratory study of social factors influencing virtual community members` satisfaction with avatars. Communications of the Association for Information Systems, 20(1), 567-593.
    Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., De Vet, H. C., and Van der Beek, A. J. (2014). Construct validity of the individual work performance questionnaire. Journal of Occupational and Environmental Medicine, 56(3), 331-337.
    Krancher, O., Dibbern, J., and Meyer, P. (2018). How social media-enabled communication awareness enhances project team performance. Journal of the Association for Information Systems, 19(9), 813-856.
    Leidner, D. E., Gonzalez, E., and Koch, H. (2018). An affordance perspective of enterprise social media and organizational socialization. The Journal of Strategic Information Systems, 27(2), 117-138.
    Leonardi, P. M. (2014). Social media, knowledge sharing, and innovation: Toward a theory of communication visibility. Information Systems Research, 25(4), 796-816.
    Li, H., Sarathy, R., Zhang, J., and Luo, X. (2014). Exploring the effects of organizational justice, personal ethics and sanction on internet use policy compliance. Information Systems Journal, 24(6), 479-502.
    Luhtanen, R., and Crocker, J. (1992). A collective self-esteem scale: Self-evaluation of one`s social identity. Personality and Social Psychology Bulletin, 18(3), 302-318.
    Mael, F., and Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103-123.
    Mansour, O., Askenäs, L., and Ghazawneh, A. (2013). Social media and organizing: An empirical analysis of the role of wiki affordances in organizing practices. In International Conference on Information System: Reshaping Society Through Information Systems Design, 15-18 December 2013, Milan, Italy..
    Marjanovic, O., and Cecez-Kecmanovic, D. (2017). Exploring the tension between transparency and datification effects of open government IS through the lens of Complex Adaptive Systems. The Journal of Strategic Information Systems, 26(3), 210-232.
    Meyer, J. P., Becker, T. E., and Van Dick, R. (2006). Social identities and commitments at work: Toward an integrative model. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 27(5), 665-683.
    Mohan, B., Buell, R. W., and John, L. K. (2019). Lifting the veil: The benefits of cost transparency. Harvard Business School NOM Unit Working Paper, (15-017), 15-017.
    Nicolaou, A. I., and McKnight, D. H. (2006). Perceived information quality in data exchanges: Effects on risk, trust, and intention to use. Information Systems Research, 17(4), 332-351.
    O`Riordan, S., Feller, J., and Nagle, T. (2012). Exploring the affordances of social networking sites: An analysis of three networks. ECIS 2012 proceedings, 177-1.
    Parris, D. L., Dapko, J. L., Arnold, R. W., and Arnold, D. (2016). Exploring transparency: a new framework for responsible business management. Management Decision. 54(1), 222-247.
    Parry, E., and Solidoro, A. (2013). “Social media as a mechanism for engagement?” in: Olivas-Luján, M. R., Bondarouk, T., Social Media in Human Resources Management, 12, Emerald Group Publishing Limited, Bingley, UK.
    Petter, S., Straub, D., and Rai, A. (2007). Specifying formative constructs in information systems research. MIS quarterly, 31(4), 623-656.
    Pirson, M., and Malhotra, D. (2011). Foundations of organizational trust: What matters to different stakeholders? Organization Science, 22(4), 1087-1104.
    Rawlins, B. (2008). Give the emperor a mirror: Toward developing a stakeholder measurement of organizational transparency. Journal of Public Relations Research, 21(1), 71-99.
    Rawlins, B. R. (2008). Measuring the relationship between organizational transparency and employee trust, Public Relations Journal, 2(2), 1-21.
    Ray, S., Kim, S. S., and Morris, J. G. (2014). The central role of engagement in online communities. Information Systems Research, 25(3), 528-546.
    Reddick, C., Chatfield, A. T., and Brajawidagda, U. (2017). Increasing policy success through the use of social media cross-channels for citizen political engagement. Proceedings of the 50th Hawaii International Conference on System Sciences, Hawaii.
    Ren, Y., Harper, F. M., Drenner, S., Terveen, L., Kiesler, S., Riedl, J., and Kraut, R. E. (2012). Building member attachment in online communities: Applying theories of group identity and interpersonal bonds. MIS Quarterly, 36(3), 841-864.
    Riordan, C. M., Gatewood, R. D., and Bill, J. B. (1997). Corporate image: Employee reactions and implications for managing corporate social performance. Journal of Business Ethics, 16(4), 401-412.
    Roberts, J. (2009). No one is perfect: The limits of transparency and an ethic for ‘intelligent’ accountability. Accounting, Organizations and Society, 34(8), 957-970.
    Roccas, S., and Brewer, M. B. (2002). Social identity complexity. Personality and Social Psychology Review, 6(2), 88-106.
    Schnackenberg, A. K., and Tomlinson, E. C. (2016). Organizational transparency: A new perspective on managing trust in organization-stakeholder relationships. Journal of Management, 42(7), 1784-1810.
    Song, C., and Lee, J. (2016). Citizens’ use of social media in government, perceived transparency, and trust in government. Public Performance & Management Review, 39(2), 430-453.
    Spears, R. (2011). “Group identities: The social identity perspective.,” in: Handbook of Identity Theory and Research (pp. 201-224): Springer, Schwartz, S. J., Luyckx, K., Vignoles, V. L., Lodon.
    Stets, J. E., and Burke, P. J. (2000). Identity theory and social identity theory. Social Psychology Quarterly, 63(3), 224-237.
    Street, C. T., and Meister, D. B. (2004). Small business growth and internal transparency: The role of information systems. MIS Quarterly, 28(3), 473-506.
    Strong, D. M., Volkoff, O., Johnson, S. A., Pelletier, L. R., Tulu, B., Bar-On, I., Trudel, J., & Garber, L. (2014). A theory of organization-EHR affordance actualization. Journal of the Association for Information Systems, 15(2), 2.
    Tajfel, H. (1974). Social identity and intergroup behaviour. Social science information, 13(2), 65-93.
    Tajfel, H., Turner, J. C., Austin, W. G., and Worchel, S. (1979). “An integrative theory of intergroup conflict.,” in: Hatch, M. J., Schultz, M. (eds.), Organizational identity: A Reader, 56-65.
    Thomas, L. A. (2021). Organizational Transparency and Impact on Organization Performance of a Spiritual Institution. Trident University International.
    Treem, J. W., and Leonardi, P. M. (2013). Social media use in organizations: Exploring the affordances of visibility, editability, persistence, and association. Annals of the International Communication Association, 36(1), 143-189.
    Tsai, H.-T., and Bagozzi, R. P. (2014). Contribution behavior in virtual communities: Cognitive, emotional, and social influences. MIS Quarterly, 38(1), 143-164.
    Turner, J. C. (1975). Social comparison and social identity: Some prospects for intergroup behaviour. European Journal of Social Psychology, 5(1), 1-34.
    Turner, J. C., and Oakes, P. J. (1986). The significance of the social identity concept for social psychology with reference to individualism, interactionism and social influence. British Journal of Social Psychology, 25(3), 237-252.
    Tyler, T. R., and Blader, S. L. (2003). The group engagement model: Procedural justice, social identity, and cooperative behavior. Personality and Social Psychology Review, 7(4), 349-361.
    Venkatesh, V., Thong, J. Y., Chan, F. K., and Hu, P. J. (2016). Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust. Information Systems Research, 27(1), 87-111.
    Wang, P., Li, H., and Suomi, R. (2016). Value co-creation in business via social media: a technology affordance approach, PACIS 2016 Proceedings. 355.
    Willem, A., and Buelens, M. (2007). Knowledge sharing in public sector organizations: The effect of organizational characteristics on interdepartmental knowledge sharing. Journal of Public Administration Research and Theory, 17(4), 581-606.
    Yang, J., Basile, K., and Letourneau, O. (2020). The impact of social media platform selection on effectively communicating about corporate social responsibility. Journal of Marketing Communications, 26(1), 65-87.
    Yang, X., Ye, H. J., and Wang, X. (2021). Social media use and work efficiency: Insights from the theory of communication visibility. Information & Management, 58(4), 103462.
    描述: 碩士
    國立政治大學
    資訊管理學系
    109356053
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0109356053
    数据类型: thesis
    DOI: 10.6814/NCCU202200694
    显示于类别:[資訊管理學系] 學位論文

    文件中的档案:

    档案 描述 大小格式浏览次数
    605301.pdf1968KbAdobe PDF20检视/开启


    在政大典藏中所有的数据项都受到原著作权保护.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回馈