政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/138916

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/138916

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题名:	大型活動緊急醫療派遣軟體建置方案 Developing emergency medical dispatch software for large-scale events
作者:	鍾佳伸 Chung, Chia-Shen
贡献者:	鄭至甫鍾佳伸 Chung, Chia-Shen
关键词:	大型活動緊急醫療派遣利害關係人分析資訊系統建置使用者旅程分析 Large-scale event Emergency medical dispatch Stakeholder analysis Information system implementation User journey analysis
日期:	2022
上传时间:	2022-02-10 13:01:05 (UTC+8)
摘要:	大型活動因為性質不相同，所以在整個活動的過程中，所需求的專業工作人員性質也不相同，但是在眾多不同大型活動的職務中，有一項專業需求是必須的，那就是醫護急救人員。短時間大量的醫護急救人員需求，如何從各組織及各單位調派人力，如何建置任務行編組，如何從組員都互相不認識而迅速建立有默契的團隊，如何從活動任務中進行工作分配而井然有秩序，在任務結束後有效率的分發薪資所得，每一環節都是緊緊相扣，影響流程是否順利的關鍵，而這些環節就是目前每次進行大型活動建置緊急醫療站任務分配時容易產生的問題。本研究透過利害關係人分析與質性訪談，歸納整理所遇到的問題，並將這些問題套入使用者旅程分析建構出軟體平架構，建構出緊急醫療活動任務派遣系統後導入驗證，在活動任務管理功能上滿足任務派遣、排程管理、活動資訊發佈與出勤管理的需求。在會員授權管理功能上滿足協會社團組織管理、費用管理的需求。在金流帳務管理的功能上滿足費用管理的需求。在資材支援管理的功能上滿足協會社團組織管理、出勤管理的需求。在管理帳號維護的功能上滿足協會社團組織管理的需求。緊急醫療活動任務派遣系統導入後驗證並探討出對服務生態在人員招募與人力管理上能有系統有效益的去管理，也從研究中發現透過技能標籤認證對於協會社團組織在新進人員與人員的專業技能長的資訊能掌控的更好，讓派遣過程中的人員設置，能更符合活動任務的崗位專業需求。 Because of the difference in their nature, large-scale events require various types of professionals throughout the process. Among the professionals, emergency medical personnel are required for all large-scale events. All of the following challenges are closely connected and affect the smoothness of the event process: handling of large demand for emergency medical personnel within a short period of time, deployment of manpower across various organizations and units, establishment of task force, rapid development of teamwork among a group of strangers, division of labor to ensure smooth running of the event tasks, and effective salary distribution after the tasks are completed. The aforementioned challenges arise constantly during task delegation at emergency medical stations deployed in large-scale events. Through stakeholder analysis and qualitative interview, this study summarized and organized challenges encountered during large-scale events for a user journey analysis. The analysis result was then used to build a software architecture, based on which a system for emergency medical task assignment was established and verified regarding its capacity for effective event task management, including task delegation, schedule management, release of event information, and attendance management. The system’s authorization-based member access control satisfied event promoters’ needs for organizational management and expense management. The system’s cash flow and accounting management function allowed organizations to manage their expenses. The material management function facilitated organizational management and attendance management. The account maintenance function allowed for organizational management. The proposed system for emergency medical task assignment was introduced and verified to be a systematic and effective approach to the management of personnel recruitment and human resources management in the context of service-related task assignment. This study also revealed that skill certification label enabled event promoters to grasp the strengths and competences of new recruits and existing personnel and ensured personnel members were allocated to positions that required skills they had at events.
參考文獻:	一、中文文獻：方偉達，2016，《圖解：如何舉辦會展活動－SOP標準流程和案例分析2版)》，台北：五南圖書，頁220-227。內政部統計處，2005，《中華民國臺閩地區各級人民團體概況調查報告》，94.12。文化部全國藝文活動資訊系統，2011~2019文化部全國藝文活動統計數據，取自https://event.moc.gov.tw。吳佳倫，2021，臺灣運動行銷公司辦理運動賽會人才職能-需求與評估指標之研究，國立臺灣體育運動大學休閒運動管理研究所碩士論文。官有垣、杜承嶸，2008，〈台灣南部民間社會組織的自主、創導、與對社會的影響:社團法人與財團法人之比較〉，《社區發展季刊》，122，頁6-28。周明岳、周上琳、薛光傑、杜明勳，2006，〈大型活動緊急醫療救護現況及基層醫師的角色〉，《基層醫學》，21卷2期，頁37 – 42。教育部體育署研究統計及出版品，2002~2019年中央與地方政府體育運動經費統計數據，取自https://www.sa.gov.tw/。陳向明，2002，社會科學質的研究，台北：五南圖書。黃讚松、于周峰，2017，〈八仙塵爆事件政府危機管理之研究〉，《危機管理學刊》, 14(1)，頁83-94。鈕文英，2021，質性研究方法與論文寫作(第 3 版)。台北：雙葉書廊。騰訊CDC，2020，在你身邊為你設計Ⅲ：騰訊服務設計思維與實戰，中國：電子工業出版社。二、英文文獻： Alstyne, M. W. V., Parker, G. G., & Choudary, S. P. (2016). Pipelines, platforms, and the new rules of strategy. Harvard Business Review, 94(4), 54-62. Bosse, D. A., & Coughlan, R.(2016). Stakeholder relationship bonds. Journal of Management Studies, 53(7), 1197-1222. Freeman, R. E., (1984) . Strategy Management: A Stakeholder Approach. Boston: Pitman. Getz, D. (2005). Event Management and Event Tourism (2nd ed.). New York: Cognizant Communication. Allen, J., O’Toole, Harris, R., McDonnell, I. (2008). Festival and Special Event Management. 4th ed., NY: John Wiley & Son. Miller, R. L. and Lewis, W. F. (1991). A stakeholder approach to marketing management using the value exchange models, European Journal of Marketing, 25(8), 55-68. Mintzberg, H. (1983). Power in and Around Organizations. Englewood-Cliffs, NJ: Prentice Hall. Mariampolski, H. (2001). Qualitative Market Research: A Comprehensive Guide. SAGE Publications Inc. Yin, R.K. (2018). Case study research: Design and methods (6th ed.). SAGE Publications Inc. Lincoln, Y.S., Guba, E.G. (1985). Naturalistic Inquiry. SAGE Publications Inc.
描述:	碩士國立政治大學經營管理碩士學程(EMBA) 109932086
資料來源:	http://thesis.lib.nccu.edu.tw/record/#G0109932086
数据类型:	thesis
DOI:	10.6814/NCCU202200093
显示于类别:	[經營管理碩士學程EMBA] 學位論文

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