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Title:	組織公民行為研究之文獻計量分析 A Bibliometric Analysis of Organizational Citizenship Behavior Research
Authors:	蔡明施 Tsai, Ming-Shih
Contributors:	郭昭佑侯永琪蔡明施 Tsai, Ming-Shih
Keywords:	組織公民行為書目計量可視化分析 VOSviewer CiteSpace Organization Citizenship Behavior Bibliometrics Visual analysis VOSviewer CiteSpace
Date:	2021
Issue Date:	2021-11-01 12:17:43 (UTC+8)
Abstract:	為探究組織公民行為研究之文獻發展趨勢、知識結構及新興議題，本研究以文獻計量學分析為方法，分別使用Scopus索摘引文資料庫與臺灣人文及社會科學引文索引資料庫（TCI-HSS）作為文獻來源，進行文獻探勘，以「組織公民行為」（Organizational Citizenship Behavior）、「角色外行為」(extra-role behavior)搭配教育（education)、學校(school)或教師(teacher)為主題詞檢索，限縮於「期刊文獻」（Article）及「回顧型文獻」（Review）範疇，年份不限，最終檢索結果分別納入Scopus（2,666篇）為1983年至2021年間發表及TCI-HSS（77篇）為2001年至2020年間發表之文獻資料。本研究以VOSviewer及CiteSpace書目軟體作為分析工具，利用聚類分析技術（Cluster analysis）和繪圖（Mapping）功能，藉由國家、機構、作者引文分析及作者、文獻、期刊的共被引分析、關鍵詞共現分析，將文獻資料可視化，並繪製科學知識圖譜，對組織公民行為研究的整體發展脈絡進行梳理，分析其研究熱點變化趨勢，推測其前沿動態。研究結果發現，組織公民行為研究，以美國、中國大陸及英國為研究重鎮，具有強大的影響力，以色列海法大學、美國印第安那大學布隆明頓分校及美國密西根州立大學為重要的研究機構。「Journal of Applied Psychology」為組織公民行為研究之指標性期刊，深具權威性。高被引文獻作者為Dennis W Organ、Philip Michael Podsakoff、Scott Bradley MacKenzie、Robert H. Moorman及Linn Van Dyne等人；文獻共被引分析之2個有效聚類「組織公民行為之概念定義、前因後果、構面分類與量表發展及研究方法」及「組織公民行為的構面再定義、社會交換理論完整回顧、結構方程模型的評估及提出對行為研究中常見的方法偏差及建議補救方法」為組織公民行為研究之知識基礎。高頻次關鍵字「工作滿意度」、「組織承諾」、「領導者與成員交換理論」、「轉型領導」、「組織公平」及關鍵字共現分析五個有效聚類「組織公民行為」、「心理賦權」、「組織特性」、「離職傾向」及「員工態度」為研究熱點。Koopman等人（2016）的文獻自2016年至今仍持續突現，文中探討組織公民行為之光明面和黑暗面：對幫助他人的好處和代價的日常調查的議題，為研究前沿之一；「量化」、「企業社會責任」、「工作敬業」、「環境導向組織公民行為」、「心理資本」及「敬業心」等六個高突現關鍵詞持續突現，亦為研究前沿之一。本研究綜合研究結果，提出具體建議，作為教育人員提昇學校行政管理相關知能及未來研究之參考。 In order to investigate the trend of literature, knowledge structure and emerging issues in organizational citizenship behavior research, this study used bibliometric analysis to explore literature sources from Scopus and the Taiwan Humanities and Social Sciences Citation Index database (TCI-HSS). Organizational Citizenship Behavior, extra-role behavior, education, school or teacher were used as subject terms for the search, and the search was restricted to the categories of Article and Review. The final search results included literature published between 1983 and 2021 in Scopus (2,666 articles) and between 2001 and 2020 in TCI-HSS (77 articles). The study used VOSviewer and CiteSpace bibliographic software as analysis tools, applying cluster analysis and mapping techniques to visualize the literature and map scientific knowledge by analyzing country, institution and author citations, co-citation analysis of authors, literature and journals, and keyword co-occurrence analysis. The study also analyzed the overall development of research on organizational citizenship behavior, and the trends of its hotspots whilst speculating on its frontiers. The results of the study reveals that organizational citizenship research is strongly influenced by the United States, China and the United Kingdom and academically propelled by the University of Haifa in Israel, Indiana University Bloomington and Michigan State University as key research institutions. The Journal of Applied Psychology is the leading and authoritative journal for the study of organizational citizenship behavior. Some of the highly cited authors are Dennis W. Organ, Philip Michael Podsakoff, Scott Bradley MacKenzie, Robert H. Moorman and Linn Van Dyne. The two valid clusters analyzed in the literature were Definition of the concept of organizational citizenship behavior, antecedents and consequences, development of constructs and scales and research methods and Redefinition of the constructs of organizational citizenship behavior, complete review of social exchange theory, evaluation of structural equation models and proposed remedies for common methodological biases in behavioral research as the fundamental knowledge of organizational citizenship behavior research. The research hotspots shows the high frequency keywords are: job satisfaction, organizational commitment, leader-member exchange theory, transformational leadership, and organizational justice, and five valid clusters are highlighted in the keyword co-occurrence analysis: organizational citizenship behavior, psychological empowerment, organizational characteristics, turnover intentions and employee attitudes. The literature by Koopman et al. (2016) has continually appeared since 2016 with the article exploring the light and dark sides of organizational citizenship behavior: the investigations into the benefits and costs of helping others being one of the research frontiers; the six highly emergent keywords of quantitative, corporate social responsibility, work engagement, environmentally oriented organizational citizenship behavior, psychological capital and engagement are also among the research frontiers. Hinging upon the findings of the current research, specific recommendations are provided for educators as reference in enhancing knowledge with respect to school administration and future research.
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Description:	碩士國立政治大學學校行政碩士在職專班 107911012
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0107911012
Data Type:	thesis
DOI:	10.6814/NCCU202101646
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