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    题名: 奶粉消費者的聰明購物感受- 全通路購買路徑比較
    The smart shopping feeling of milk buyer: Comparisons between webroomers and showroomers
    作者: 蔡雨軒
    Tsai, Yu-Shiuan
    贡献者: 白佩玉
    蔡雨軒
    Tsai, Yu-Shiuan
    关键词: 聰明購物感受
    聰明購物
    展示廳現象
    反展示廳現象
    全通路零售
    Smart shopping feeling
    Smart shopping
    Showrooming
    Webrooming
    Omni-channel retailing
    日期: 2021
    上传时间: 2021-08-04 16:39:01 (UTC+8)
    摘要: 隨著電子商務的興起，消費者購買日常用品不再侷限於單一管道，而是傾向綜合更多的購買通路，找尋適合自己的商品，並提升購買過程中的效率、減少花費時間、精力，以獲得更好的購買選擇。而過去研究僅針對大範圍的零售商品進行討論，本研究聚焦在消費者購買兒童奶粉產品行為上，將消費者分為「線上瀏覽線下購買者 (Webroomer)」、「線下瀏覽線上購買者 (Showroomer)」兩大群體，探討(1)購買前行為(包含「搜尋」、「消費規劃」)是否有所差異，(2)這些精明消費者是否因購買行為形塑他們的「聰明購物感受」，(3) 身為聰明消費者，購後是否又會將相關購買資訊分享給親朋好友。

    本研究針對曾購買過兒童奶粉的家長進行問卷調查，共收集 224 份有效問卷。

    研究結果歸納如下:
    一、奶粉購買者中，Webroomer 和 Showroomer 在產品搜尋有顯著差異 ; 而 在購買規劃行為則沒有顯著差異。
    二、奶粉購買者購物前的產品搜尋及購買規劃程度越高，聰明購物感受度也會越高。
    三、奶粉購買者對於三大購物影響因素(省時間/精力、省錢、精準購買)的重視程度，與聰明購物感受度有顯著的正向關係。
    四、奶粉購買者中，聰明購物感受度與分享消費資訊行為有顯著的正向關係。
    With the trend of e-commerce, consumers are no longer limited to a single channe l for purchasing everyday products, but tend to integrate many purchasing channels to find the right products for themselves, and to improve the efficiency of the purchasing process, reduce time and effort, and get the right purchase. This research focuses on the behavior of consumers in purchasing children`s formula products. Consumers are divided into two groups: “Webroomers” and “Showroomers”. This study aims to gain a better understanding of the smart shopping behavior between Webroomers and Showroomers, including pre-purchase behavior (“information search” and “planning for purchases”), the motivation of smart shopping (“time/effort saving”, “money saving” and “right purchase”) and post-purchase behavior (“sharing”). Moreover, we try to prove the smart shopping behavior which we mentioned above are correlated with smart shopping feeling.
    224 valid samples were collected in the research. All the respondents are parents who had purchased toddler formula for their children in the last 3 years. The results of the study are summarized as follows.
    • Webroomers put more effort on information searching than showroomers. But there is no significant difference in planning for purchases behavior between webroomers and showroomers.
    • The information searching and planning for purchases behaviors of toddler formula buyers are positively correlated with smart shopping feeling.
    • The purchasing motivation of toddler formula buyers (“time/effort saving”, “money saving” and “right purchase”) are positively correlated with smart shopping feeling.
    • The sharing behavior of toddler formula buyers is positively correlated with smart shopping feeling.
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    描述: 碩士
    國立政治大學
    企業管理研究所(MBA學位學程)
    108363091
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0108363091
    数据类型: thesis
    DOI: 10.6814/NCCU202100952
    显示于类别:[企業管理研究所（MBA學位學程）] 學位論文

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