政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/135157
English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  全文筆數/總筆數 : 113318/144297 (79%)
造訪人次 : 50955383      線上人數 : 962
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧：
  • 您可在西文檢索詞彙前後加上"雙引號"，以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋，建議至進階搜尋限定作者欄位，可獲得較完整資料
    •  進階搜尋
    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/135157


    請使用永久網址來引用或連結此文件: https://nccur.lib.nccu.edu.tw/handle/140.119/135157


    題名: An integrated data analytics process to optimize data governance of non-profit organization
    作者: 李博逸
    Li, Bo-Yi
    Chen-ShuWang
    Shiang-LinLin
    Tung-HsiangChou
    貢獻者: 資管博三
    關鍵詞: Call center optimization;Customer relationship management;Data governance;Big data;Non-profit organization
    日期: 2019-12
    上傳時間: 2021-05-26 10:44:05 (UTC+8)
    摘要: Many nations have successfully implemented their own e-Government systems in response to changes in many subjective and objective environments. However, different government agencies now hold a tremendous quantity of client data and have encountered the challenge of how to effectively manage, analyze, and apply that data in order to improve service quality and customer satisfaction levels. In Taiwan, the National Health Insurance Administration (NHIA) is a state-run national health insurance agency and a nonprofit organization (NPO) responsible for managing health insurance affairs and improving healthcare quality for all people in Taiwan. In this study, we apply an integration of the Knowledge Discovery in Databases (KDD) process to analyze the call center data of the NHIA. We take the major processes of processing, selection, data mining, and, evaluation as our foundation for two types of data mining analyses: data sorting and data association. Furthermore, we generalize the analysis results and consult professionals in NHIA for their professional opinion about those results and existing health insurance policies. We also present, interpret, and draw conclusions from these results via data visualization. This visualized analysis can help NHIA decision makers quickly understand and reflect the public`s needs and discover deeper client requirements to achieve the goal of upgraded public service quality and performance.
    關聯: Computers in Human Behavior,101, 495-505
    資料類型: article
    DOI 連結: https://doi.org/10.1016/j.chb.2018.10.015
    DOI: 10.1016/j.chb.2018.10.015
    顯示於類別:[資訊管理學系] 期刊論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    189.pdf2406KbAdobe PDF2146檢視/開啟


    在政大典藏中所有的資料項目都受到原著作權保護.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋