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    題名: 內隱提示如何影響人機互動：結合人格特質和非語言交流之圖書館機器人探討
    How Implicit Cues Influence Human-Humanoid Robot Interaction: Combining Personality Traits and Non-verbal Communication for Developing Robot Librarian
    作者: 陳芷翎
    Chen, Chih-Ling
    貢獻者: 簡士鎰
    Chien, Shih-Yi
    陳芷翎
    Chen, Chih-Ling
    關鍵詞: 人形機器人
    人機互動
    人因工程
    機器人個性
    Humanoid robot
    Human-robot interaction
    Human factors
    Robot personality
    日期: 2021
    上傳時間: 2021-03-02 14:19:22 (UTC+8)
    摘要: 隨著科技的進步，人形機器人改變了過去提供服務的方式，相較於平面系統，機器人具有類似於人類的外觀，能提供利用其物理特徵，與使用者進行更豐富的互動。機器人可應用於各種生活場域，這種新科技帶給人類更方便的服務。然而目前機器人在實際應用方面仍有許多限制，很少有效使用到人形機器人的物理特徵，為了使機器人服務更廣泛被運用，開發符合使用者期待與滿足任務場域的需求服務，以有效提升使用者與機器人互動意願，儼然已成為目前的重要議題。本研究針對圖書館使用者，探討是否能利用機器人提供之文字訊息與手勢成功塑造機器人的不同個性，並探討機器人個性差異對受測者感受之影響。
    本研究首先以受測者訪談了解一般使用者對於機器人的期望，研究結果顯示機器人的語音與手勢為最常被使用的機器人功能。為開發適合應用在圖書館的機器人服務，本研究以非語音溝通方式為主，設計機器人的文字與手勢。設計出提供圖書館服務的機器人。本研究針對學生進行調查，檢驗圖書館機器人提供之非語音表徵，是否能成功塑造機器人的不同個性，研究結果顯示受測者能夠有效辨識機器的人格特質。本研究進一步檢驗不同的機器人特質對使用者與機器人互動之影響。結論指出手勢的使用的確能夠提升使用者的辨識率與使用體驗，研究成果可做為參考架構並開發人形機器人於不同場域的各式服務。
    With the advancement of science and technology, humanoid robots have greatly changed our daily lives. The usage of a humanoid robot can deliver better services than the conventional information systems, in which a humanoid robot has human-like appearance and can use its physical features to communicate with human operators and resulting in more efficient consequences. However, there are still many limitations in the actual application of robots. In order to make robot services more widely used, the development of services that meet the expectations of users and meet the needs of the task field can effectively enhance the willingness of users to interact with robots. This research is aimed to examine whether the textual cues and gestural cues provided by robots can be used to successfully shape different robot personalities, and explore the effects of robot personality in human humanoid robot interaction.
    Three rounds of user study were conducted to explore the impact of the usage of humanoid robots. The qualitative interviews were conducted to collect empirical feedbacks. The results show that voice and gesture functions are the essential components of a humanoid robot to deliver the relevant services. Different robot personality design was developed to further examined the impact of robot personality. The results revealed that the use of gestures can improve the recognition rate and user experience. This research provides an innovative way to develop a robot personality via using non-verbal features. The research findings offer guidance for future research across different task contexts.
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    描述: 碩士
    國立政治大學
    資訊管理學系
    107356025
    資料來源: http://thesis.lib.nccu.edu.tw/record/#G0107356025
    資料類型: thesis
    DOI: 10.6814/NCCU202100384
    顯示於類別:[資訊管理學系] 學位論文

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