政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/131038

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/131038

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政大典藏 > College of Commerce > International MBA > Theses > Item 140.119/131038

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/131038

Title:	提升意外保險部門之營運效率研究 IMPROVING OPERATIONAL EFFICIENCY OF A CASUALTY INSURANCE DEPARTMENT
Authors:	卓尚緯 Cho, Stewart
Contributors:	蔡政憲 Tsai, Jason 卓尚緯 Cho, Stewart
Keywords:	運作效率意外險人工智慧核心系統員工訓練 Operational efficiency Casualty insurance Artificial Intelligence Core system Employee training
Date:	2020
Issue Date:	2020-08-03 17:45:49 (UTC+8)
Abstract:	While improving the operational efficiency of a casualty insurance department in the property insurance industry has been extensively investigated, increasing the performance and efficiency of an underwriting department in a life insurance company is relatively unexplored. The paper studies the improvement of efficiency of the casualty insurance department. The research focuses on how a non-life insurance company should change in order to improve the efficiency of its casualty insurance department from five different factors, which are artificial intelligence (AI) and robots, core systems, internal business processes and delegation of authority policy, employee training, and distribution channels and marketing strategies. Interview information from the participants is categorized in order to ascertain the respondent’s opinions are presented correctly. The findings suggest that property insurance companies could consider using AI or robots, introducing a new core system, giving a higher limit of authorities or delegation of authority for its branches to underwrite more insurance products, and providing training that employees needed to handle daily business routines. These findings have implications for non-life insurance companies to have plans or intend to evaluate what things they should do to increase performance and competitiveness from different perspectives.
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Description:	碩士國立政治大學國際經營管理英語碩士學位學程(IMBA) 106933028
Source URI:	http://thesis.lib.nccu.edu.tw/record/#G0106933028
Data Type:	thesis
DOI:	10.6814/NCCU202000750
Appears in Collections:	[International MBA] Theses

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