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    Title: 金融科技創新與顧客價值:外勞薪資結匯營運模式之研究
    FinTech Innovation and Customer Value: A Study on Operating Model of Foreign Workers` Remittances
    Authors: 何明哲
    Ho, Ming-Che
    Contributors: 陳建維
    Chen, Chien-Wei
    何明哲
    Ho, Ming-Che
    Keywords: 金融科技
    跨境匯款
    顧客價值
    Date: 2020
    Issue Date: 2020-03-02 11:02:03 (UTC+8)
    Abstract: 台灣於 1989 年起,因應政府 14 項重大建設,首次以專案方式引進低技術外籍勞工,至1992 年,由於經濟快速發展,國內勞動力供需失衡,產業缺工,因而立法通過開放民間企業引進外勞,填補勞動力缺口。近年來由於產業轉型、少子化、老齡化問題,致產業與長照外勞需求日益增加,到2018 年底,台灣外勞總數已經突破70 萬人,為數可觀,而衍伸的外勞薪資結匯需求亦隨之擴大,推估每年匯出金額高達新台幣千億以上。由於語言文字差異及工作時間無法配合,銀行幾乎無法對外勞直接提供匯款服務,目前在台外勞多採用地下匯兌,或委託仲介業者代為將薪資匯回母國,不方便、不安全,也無法滿足外勞匯款的需求。
    本研究是透過顧客價值理論、價值主張以及金融科技的運用,新創外勞薪資結匯模式。研究架構係對外勞政策、金融環境、現行法規、科技創新、通路環境,以及競爭狀況等外部環境分析,找出外勞匯款尚未被滿足的需求及機會,進而提出價值主張。由於部分內容涉及違反銀行法,因此必須申請進入「金融科技發展與創新實驗」,才能完整落實價值主張。
    本研究採單一個案研究法,以統振公司新創外勞薪資結匯模式申請進入「金融科技發展與創新實驗」之個案作為研究對象。個案公司根據顧客價值理論,建立Fintech 模式之外勞薪資結匯平台(Q-Pay),著手於顧客利益提升與成本降低,結合行動網路、Apps 應用、超過10000 家便利商店、超商Kiosks 資訊系統、API 串接技術,以及國內、外金融機構,架構即時資訊流與金流網絡,提出:低成本、友善、安全、快速、方便、全年無休、24 小時服務、多元匯款選擇的新型態外勞匯款的價值主張,達到讓外勞「在生活權益上的賓至如歸原則」(勞動部外勞工作政策)。Q-Pay新創外勞匯款營運模式,與銀行匯款、仲介代結匯,以及地下匯兌比較,都明顯居於優勢,未來將會成為市場中的主流,解決外勞匯款長期亂象,亦符合金管會推動普惠金融的政策發展。
    Reference: 一、中文文獻:
    1. 天下雜誌數位平台(2019)。無所不在的金融服務。民國108年8月2日
    2. 外勞人數統計,勞動部勞動統計查詢網
    https://statdb.mol.gov.tw/statis/jspProxy.aspx?sys=100&kind=10&type=1&funid=q1301&rdm=dalg9imm(access date: 2019/12/26)
    3. 外籍勞工工作政策,勞動部勞動力發展署,2019/2/27
    https://www.wda.gov.tw/cp.aspx?n=1C6028CA080A27B3(access date: 2019/12/26)
    4. 外籍勞工權益維護報告書,勞動部。2019/1修訂
    https://ws.wda.gov.tw/Download.ashx?u=LzAwMS9VcGxvYWQvMjk5L3JlbGZpbGUvNzc2Ny8xMzMvMDQwMmE2OGUtMzhkOS00YjMyLThhODEtMGEyNDQ5MDQ3ZmIzLnBkZg%3D%3D&n=5aSW57GN5Yue5bel5qyK55uK57at6K235aCx5ZGK5pu4KDEwOOW5tOS4iue2sueJiCkxMDgwMjI3LnBkZg%3D%3D(access date: 2019/12/26)
    5. 台灣人口統計,中華民國內政部戶政司全球資訊網
    https://www.ris.gov.tw/app/portal/346(access date: 2019/12/26)
    6. 各國智慧型手機普及率,Newzoo(2018/5)
    https://sylvialu.wordpress.com/2018/06/30/2018-%E5%90%84%E5%9C%8B%E6%99%BA%E6%85%A7%E6%89%8B%E6%A9%9F%E6%99%AE%E5%8F%8A%E7%8E%87/(access date: 2019/12/26)
    7. 私立就業服務機構代外籍勞工薪資結匯申請辦法
    https://www.cbc.gov.tw/ct.asp?xItem=34505&ctNode=656&mp=1(access date: 2019/12/26)
    8. 周樹林 (2018)。行動支付發展趨勢與策略。Think Fintech。民國108 年11月30 日,取自 http://www.thinkfintech.tw/Article?q=ART180301001
    9. 金融科技秒讀。Agustin Rubini著;張雅芳譯。碁峰資訊股份有限公司,2019年5月。
    10. 金融科技(Fintech)發展的國際趨勢與對我國的借鏡,科技政策觀點。李慧芳,2016/6/1。
    https://portal.stpi.narl.org.tw/index/article/10254(access date: 2019/12/26)
    11. 金融科技發展與創新實驗條例,全國法規資料庫
    https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=G0380254(access date: 2019/12/26)
    12. 金融科技聖經。Susanne Chishti與Janos Barberis著;唐祖蔭、陳世杰、劉奕吟譯。城邦商業週刊,民國105年12月。
    13. 洗錢防制法,全國法規資料庫
    https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=G0380131(access date: 2019/12/26)
    14. 銀行法,全國法規資料庫
    https://law.moj.gov.tw/LawClass/LawAll.aspx?pcode=G0380001(access date: 2019/12/26)
    15. 競合策略(2004),Adam M. Brandenburger 與 Barry J. Nalebuff著,許恩得譯,培生教育。

    二、英文文獻:
    1. Anderson, J.C., Jain, D., & Chintagunta, P.(1993). Customer Value Assessment in Business Markets: a State-of-Practice Study. Journal of Business-to-Business Marketing, Vol. 1, No. 1, 3-29.
    2. Brett, K. (2018). Bank 4.0: Banking Everywhere, Never at a Bank. John Wiley & Sons Inc.
    3. Butz, H. E., Jr. & L. D. Goodstein,(1996). Measuring Customer Value: Gaining the Strategic Advantage, Organizational Dynamics, Vol. 24 (3), 63-77.
    4. Carlson, C. R., & Wilmot, W. W. (2006). Innovation: The Five Disciplines for Creating What Customers Want. Crown Business.
    5. Chaplin, C. (2017). Global Payments Innovation Jury 2017, An Insider’s View to Payments Innovation.
    6. Drucker p. (1954). The Practice of Management, New York Ny Harpercollins.
    7. Kotler, P., & Armstrong, G. (2012). Principles of Marketing. Upper Saddle River, NJ: Pearson.
    8. Luo, X., Li, H., Zhang, J., & Shim, J. P.(2010). Examining Multi-Dimensional Trust and Multi-Faceted Risk in Initial Acceptance of Emerging Technologies: An Empirical Study of Mobile Banking Services. Decis. Support Syst.,49(2), 222-234.
    9. Oliver, R.L.(1997).Satisfaction A Behavioral Perspective on the Consumer. New York: McGraw Hill.
    10. Oliver, R.L.(1999).Whence Consumer Loyalty. Journal of Marketing, 63, 33-34.
    11. Porter, M. E.(1985).The Competitive Advantage: Creating and Sustaining Superior Performance. NY: Free Press.
    12. Ravald, A. & Grönroos, C.(1996).The Value Concept and Relationship Marketing. European Journal of Marketing, 30, 19-30.
    13. Reeves, R. (1961), Reality in Advertising. Widerner Classics.
    14. Shen, Y.-C., Huang, C.-Y., Chu, C.-H., & Hsu, C.-T. (2010). A Benefit–Cost Perspective of the Consumer Adoption of the Mobile Banking System. Behaviour & Information Technology.
    15. Srinivasan, S.S., Anderson, R. & Ponnavolu, K. (2002). Customer Loyalty in E-Commerce: an Exploration of Its Antecedents and Consequences. Journal of Retailing, 78, 41-50.
    16. Skinner, C. (2014). Digital Bank: Strategies to Launch or Become a Digital Bank. Marshall Cavendish International (Asia) Pte Ltd.
    17. Tiwari, R., & Buse, S. (2007). The Mobile Commerce Prospects: A Strategic Analysis of Opportunities in the Banking Sector. Carl von Ossietzky: Hamburg University Press.
    18. Weber, R. H., & Darbellay, A. (2010). Legal Issues in Mobile Banking. Journal of Bank Regulation, 11(2), 129-145.
    19. Woodruff, (1997). Consumer Value: the Next Source for Competitive Advantage. Journal of the Academy of Marketing Science, No.25, 139-153.
    20. World Economic Forum(2015), The Future of Financial Service,
    http://www3.weforum.org/docs/WEF_The_future__of_financial_services.pdf (Access date: 2019/12/30)
    21. Yin, R.K.(1989). Case Study Research: Design and Methods, Newburry Park Calif., Sage Publications.
    22. Zeithaml, V. A. (1988). Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence. Journal of Marketing, 52, 2-22.
    23. Zhou, T., Lu, Y., & Wang, B. (2011). Integrating TTF and UTAUT to Explain Mobile Banking User Adoption. Computers in Human Behavior, 26(4), 760-767.
    Description: 碩士
    國立政治大學
    經營管理碩士學程(EMBA)
    103932004
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0103932004
    Data Type: thesis
    DOI: 10.6814/NCCU202000233
    Appears in Collections:[經營管理碩士學程EMBA] 學位論文

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