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    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/128648


    Title: 客製化飲品創新事業經營模式之研究
    The Innovative Business Model of Customized Tea Beverage
    Authors: 李岡衞
    Lee, Kang-Wei
    Contributors: 許牧彥
    Hsu, Mu-Yen
    李岡衞
    Lee, Kang-Wei
    Keywords: 茶飲
    外送
    虛擬店面
    經營模式
    Tea Beverage
    Delivery
    Virtual Store
    Business Model
    Date: 2020
    Issue Date: 2020-02-05 18:31:35 (UTC+8)
    Abstract: 茶飲文化深耕台灣多年的時間,如今手搖茶飲已是日常生活不可缺少一環,每年茶飲市場的營業額也不斷成長,但隨著店租成本、人力成本不斷提高,傳統的店面經營模式面臨嚴峻的挑戰,這導致許多茶飲品牌以微薄的利潤在市場上掙扎,甚至許多新興品牌因無法適應市場環境而以失敗告終。

    為了找出更具優勢的連鎖茶飲經營模式,本研究透過數據資料的蒐集及分析、市場田野調查,了解台灣茶飲市場之現況及面臨的挑戰;藉由質性研究的方式,探討本研究之茶飲品牌創新經營模式的可行性,並探討其具有的潛在優勢;如何將現行做法中的劣勢轉為新服務模式的優勢,並且在各方面評估整體相較於傳統茶飲業之效率及效果,提出相應之解決方案。

    本文最後選擇不同於傳統茶飲業的經營模式,改以外送平台為主要銷售通路之茶飲連鎖店做為主要策略,分析後發現,此一營運模式既能降低固定成本及營運成本,更能提升顧客服務之效率,未來更將結合數據分析,提供精準行銷,以將本文所提出的創新品牌做快速擴張。
    The tea beverage culture has been impressed by people quite a long time in Taiwan. Nowadays, the hand shake tea beverage is one of the most important part of our life. Also, the revenue of this tea beverage market increases gradually each year. However, the traditional tea beverage business model has faced very serious challenges caused by the increasing of the rental cost and the labor cost. Some of the brands are struggling in this market with a very short profit, and some of the new beverage brands couldn’t even get through the dilemma and finally failed.

    In order to find the new business model with more competitive advantage, we collected and analyzed the data in the official database and on the internet, also we did the field research to generalize the situation and challenge that beverage merchants has faced in this market, the feasibility of our new business model, the potential advantage, and the practical method of turning the disadvantage into innovation. Finally, compare the difference of the traditional model with the new one we design in this research to propose a solution.

    In this research, we prefer the chained-beverage shop cooperate with delivery platforms as its only sales channel instead of the traditional business model. We conclude that this model can not only decrease the fixed and the operating cost, but also promote the efficiency of customer service. We shall use the outcome of big data analysis to implement the precision Marketing and expand our new brand in the future.
    Reference: 中文文獻
    王上慈(2019)。以方法目的鏈探討O2O之價值結構。未出版之碩士論文,朝陽
    科技大學,企業管理學系,台中市。

    邱瑞堂(2015)。外帶式連鎖飲料業經營策略之研究-以大苑子為例。未出版之碩
    士論文,東海大學,高階經營管理碩士在職專班,台中市。

    林聖偉(2019)。外送平台顧客滿意度之影響因素與顧客使用頻率的關係。未出版之碩士論文,中興大學,企業管理學系所,台中市。

    馬雅芬(2017)。手搖茶飲亞洲區域市場消費特性分析-以 KOI The為例。未出版之碩士論文,東海大學,餐旅管理學系,台中市。

    鍾翠綾(2012)。手搖茶飲消費者購買動機、涉入程度及消費者行為之研究。未出版之碩士論文,南台科技大學,財務金融系,台南市。

    戴敬庭(2018)。O2O決策動機與行為。未出版之碩士論文,政治大學,傳播學院傳播碩士學位學程,台北市。

    蘇子琇(2018)。連鎖茶飲之創新商業模式與成本效益分析。未出版之碩士論文,高雄第一科技大學,財務管理系碩士專班,高雄市。


    英文文獻
    Alex Rampell, (2010). Why Online2Offline Commerce Is A Trillion Dollar Opportunity, Publisher Location: TechCrunch.

    Huang, J., Zhou, J., Liao, G., Mo, F., & Wang, H, (2017). Investigation of Chinese students O2O shopping through multiple devices, Computers in Human Behavior, 75, 58-69.

    Lu, Y., Cao, Y., Wang, B., & Yang, S, (2011). A study on factors that affect users’behavioral intention to transfer usage from the offline to the online channel, Computers in Human Behavior, 27(1), 355-364.

    Osterwalder, A., & Pigneur, Y. (2010)。 Business model generation: A handbook for visionaries, game changers, and challengers. Hoboken, New Jersey:John Wiley & sons.。

    Raymond R. Burke, (2002). Technology and the Customer Interface, What
    Consumers Want in the Physical and Virtual Store, 30(4), 411-432.

    Verhoef, P. C., Neslin, S. A., & Vroomen, B, (2007). Multichannel customer management: Understanding the research-shopper phenomenon, International Journal of Research in Marketing, 24(2), 129-148.

    Zeithaml, V. A., Parasuraman, A., & Malhotra, A, (2000). Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge, Journal of the Academy of Marketing Science, 30(4), 362-375.


    網路資料
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    開,上網日期2019年05月25日,檢自: https://dailyview.tw/daily/2019/05/25

    iSURVEY東方線上,每日來一杯?解析手搖杯市場的兩大消費趨勢,上網日期
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    The changing market for food delivery, Retrieved November 2016, from: https://www.mckinsey.com/industries/technology-media-and-
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    尼爾森茶飲e覽通,市場洞察,手搖茶飲大商機,奶茶、青茶南北喜好大不
    同,上網日期2017年11月07日,檢自: https://www.nielsen.com/tw/zh/insights/article/2017/nielsen-tea-eread/

    行政院環境保護署,一次用產品,上網日期2019年12月26日,檢自:
    https://hwms.epa.gov.tw/dispPageBox/pubweb/pubwebCP.aspx?ddsPageID=ONE&dbid=3234562008


    李紅曦,農業科技決策資訊平台,邁向臺灣茶產業3.0之轉型契機與發展芻
    議,上網日期2019年10月04日,檢自:
    https://agritech-foresight.atri.org.tw/article/contents/1898

    李雅筑、陳雅琦,商業週刊,外送經濟大爆發,上網日期2019年10月08日,
    檢自:https://www.businessweekly.com.tw/magazine/Article_page.aspx?id=6000397

    財政部統計資料庫,營利事業家數及銷售額,上網日期2019年12月21日,檢
    自:
    http://web02.mof.gov.tw/njswww/WebProxy.aspx?sys=100&funid=defjspf2

    彭佳琪,尼爾森媒體研究月刊,手搖飲商機-2~39工作者及學生族群觀察,上網日期2017年10月,檢自: http://www.magazine.org.tw/ImagesUploaded/news/15095279252840.pdf

    經濟部統計處,產業經濟統計簡訊,上網日期2017年03月27日,檢自:
    https://www.moea.gov.tw/mns/dos/bulletin/Bulletin.aspx?kind=9&html=1&menu_id=18808&bull_id=2934

    經理人,外送 App 全球十強是誰?經濟規模多大?一圖看美食外送市場的未
    來,上網日期2019年10月29日,檢自:https://www.managertoday.com.tw/articles/view/58594

    資誠聯合會計師事務,《2019全球消費者洞察報告》,上網日期2019年3月19日,檢自:https://www.pwc.tw/zh/news/press-release/press-20190319.html

    艾媒研報,2019年瑞幸咖啡(Luckin coffee)燃燒的資本,暴走的「小藍杯」,上網日期2019年3月22日,檢自:https://kknews.cc/zh-tw/finance/69xlnrq.html
    Description: 碩士
    國立政治大學
    科技管理與智慧財產研究所
    103364118
    Source URI: http://thesis.lib.nccu.edu.tw/record/#G0103364118
    Data Type: thesis
    DOI: 10.6814/NCCU202000084
    Appears in Collections:[科技管理與智慧財產研究所] 學位論文

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