政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/128562

政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/128562

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政大機構典藏 > 商學院 > 資訊管理學系 > 學位論文 > Item 140.119/128562

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題名:	價值導向電子化政府服務績效評估方法-以投資自由化服務為例 Value-based evaluation method of electronic government service performance- case of investment liberalization service
作者:	林振芳 Lin, Jann-Fang
貢獻者:	余千智 Yu, Chien-Chih 林振芳 Lin, Jann-Fang
關鍵詞:	電子化政府價值導向投資自由化服務績效公共受益者政府服務鏈 Electronic government Value-based Investment liberalization Service performance Public beneficiary Government service chain
日期:	2014
上傳時間:	2020-02-05 17:10:33 (UTC+8)
摘要:	投資自由化是近年來各經濟體或區域性經濟合作組織努力推動方向，如自由貿易協定(Free Trade Arrangement, FTA)、境外直接投資(Foreign Direct Investment, FDI)、公司及工廠設立便捷化等，投資自由化將能促進經濟體之經濟成長與生產力提昇，並可排除短期投資可能產生的泡沫經濟。而電子化政府則是許多經濟體推動公司及工廠設立便捷化以促進投資自由化時採行之策略，世界各經濟體鑑於資通訊科技的成熟發展及電子商務為企業獲利的成功模式，乃創新運用各項資通訊科技建置電子化公共服務資訊系統形成電子化政府，提供公民、企業等公共受益者較佳品質之服務，用以達成諸如改善政府機關內部效率、政府機關間服務整合與公共服務效能等策略目標，而採行電子化政府策略之服務績效評估方法的選擇與實施將直接關係著所有電子化政府利害關係者之效益良窳與公共行政價值的多寡及策略落差大小。本文將以台灣經濟體為達成投資自由化，採行電子化政府策略，建置投資電子化系統或入口網為例，先與亞洲其他經濟體投資電子化系統或入口網之電子化政府成熟度階段及主要服務功能進行探討，就網站各項資訊呈現服務、服務流程、線上交易服務、垂直及水平整合服務等方面進行服務績效評估，進而，由服務功能導向改為價值導向，導入經由電子化政府商業模式及策略管理方法所建構之價值導向電子化政府架構，以公共受益者、社會與國家環境、政府內部組織與流程、政府服務鏈等四大構面，建立價值導向電子化政府服務績效評估方法，就台灣經濟體投資自由化電子化服務進行實作評估，探討各價值導向構面之服務績效優劣平衡程度，以提昇並平衡所有利害關係者之價值，作為推動電子化政府策略之資源運用績效評估管理方法之一，此外，評估結果可作為強化台灣投資入口網電子化政府策略網站推動建議，而藉由實做價值導向電子化政府服務績效評估方法，驗證該績效評估管理法有效性及改善建議。 Promotion for investment liberalization has been strived by economies or regional economic cooperation organization all over the world in recent years. Free Trade Arrangement (FTA), foreign direct investment (FDI), and facilitation of establishment of companies and factories are all tactics to achieve investment liberalization. By realizing investment liberalization, it will not only promote economic growth and enhance productivity for an economy, but also prevent form economic bubble aroused by short-term investments. Meanwhile, there are many economies adopting Electronic Government (EG) strategy as to promote the facilitation of establishment of companies and factories and reach the goal of investment liberalization. Economies of the world innovatively utilize various ICTs to build electronic public service systems composing Electronic Government, owing to the development and maturity of ICTs, and the enterprises’ high-profitability by performing Electronic Commerce (EC) strategy. Adoptions of EG will provide public beneficiaries, like citizens and enterprises, a higher quality public services and achieve the strategic goals of improving the internal organization’s efficiency, integrating the services between governments, and promoting effectiveness of public service. However, chosen and implementation of the evaluation method of service performance during adoption of EG will directly involve resulting benefits, effect and strategic gap of all stakeholders. This article aims at the case of investment portal website of Taiwan economy, which is implemented for applying EG strategy and to lead to investment liberalization objective. Analyze, evaluate and compare the maturity of EG and principal service functions provided by the investment portal websites of Taiwan economy and other economies in Asia. Evaluate the service performances of all these investment portal websites with respect to all kinds of services, including information dissemination, service process, on-line transaction, and vertical and horizontal integrations. Moreover, introduce value-based evaluation method of electronic government (EG) service performance, whose core framework is derived from business model and strategic management of EG, and includes the four perspectives of EG- public beneficiaries, society and national environments, government internal organization and processes, and government service chain. Conduct the value-based evaluation method of EG for the investment portal website of Taiwan economy and discuss service performance, service value, and balance with respect to all the four value perspectives respectively, so as to increase and poise value of all stakeholders in EG. Furthermore, the value-based evaluation method will also give suggestions to enhance performance of investment portal website of Taiwan economy and achieve the EG’s strategic goal, namely, investment liberalization. Through carrying out the value-based evaluation method of EG, it is verified feasible and become one of evaluation approaches for EG service performance, which take more perspectives of stakeholders into consideration.
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描述:	碩士國立政治大學資訊管理學系 97356013
資料來源:	http://thesis.lib.nccu.edu.tw/record/#G0097356013
資料類型:	thesis
DOI:	10.6814/NCCU202000108
顯示於類別:	[資訊管理學系] 學位論文

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