政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/12558

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政大機構典藏 > 商學院 > 國際經營與貿易學系 > 期刊論文 > Item 140.119/12558

Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/12558

Title:	The Antecedents of Consumers` Loyalty toward Internet Service Providers
Authors:	邱志聖 Chiou,Jyh-Shen
Keywords:	ISP;Trust;Value;Forthcoming technology expectancy;Loyalty
Date:	2004-07
Issue Date:	2008-12-03 13:58:29 (UTC+8)
Abstract:	Internet popularity is growing at an impressive rate. Sooner or later, every consumer comes face to face with the decision of choosing an Internet Service Provider (ISP). This study developed and empirically tested a model examining the antecedents of consumer loyalty toward ISPs. It incorporated the concept of expected technology change into the model to examine its effects on the formation of ISP loyalty intention. Confirmatory Factor Analysis (CFA) was performed to examine the reliability and validity of the measurement model, and the structural equation modeling techniques were used to evaluate the casual model. Based on an internet survey in Taiwan, this study showed that perceived value is very important in generating overall customer satisfaction and loyalty intention toward an ISP, and that perceived trust of an ISP enhances perceived value, overall satisfaction, and loyalty intention. However, the study demonstrated that future ISP technology expectancy exerted a negative influence on a consumer’s overall satisfaction and loyalty intention toward their ISP.
Relation:	Information & Management, 41(6), 685-695
Data Type:	article
DOI 連結:	http://dx.doi.org/10.1016/j.im.2003.08.006
DOI:	10.1016/j.im.2003.08.006
Appears in Collections:	[國際經營與貿易學系 ] 期刊論文

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