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| Title: | 知識管理與創新的關聯性研究：設計思考的調節效果
A Study of the Relationship between Knowledge Management and Innovation：The Moderating Effect of Design Thinking |
| Authors: | 楊鎮銘
Yang, Jhen-Ming |
| Contributors: | 韓志翔
楊鎮銘
Yang, Jhen-Ming |
| Keywords: | 設計思考
知識管理
漸進式創新
Design Thinking
Knowledge Management
Incremental Innovation |
| Date: | 2019 |
| Issue Date: | 2019-08-07 17:12:12 (UTC+8) |
| Abstract: | 隨網路科技與交通運輸方式的日新月異，新資訊在不同族群甚至是國家間的傳遞速度相較於過去大幅提升，但這同時也讓商業環境的競爭更加激烈，因為創新想法的保值性大幅下降，因為若無相對應的進入障礙加以保護，這些創意會以很快的方式在社會中傳播，而進一步為競爭對手所複製。因此，企業無不希望提升其創新的品質與數量，以爭取創新初期所能取得之超額利潤，並讓競爭對手在其身後苦苦追趕，讓自身始終處於產業中的領導地位。
由世界知名設計公司IDEO所大力推廣的「設計思考」 (Design Thinking) ，即為近年來廣泛被運用於企業創新實務上的概念，在創新發想過程中，必然牽涉到參與者的知識流動，而這與另一管理學概念「知識管理」 (Knowledge Management) 所談論之內涵息息相關。因此，本論文所欲探討的問題，即為知識管理的運作下，若加入設計思考作為調節效果，會對創新造成何種影響？
本論文蒐集國內外使用設計思考方法的企業個案，並透過訪談實際了解參與者對於設計思考的感受，將此資料加以分析。分析的架構將成設計思考及知識管理各自拆解成三大程序，分析這此二概念各自在三大程序階段所會產生的交互關係，並與文獻資料相互對照，以探究設計思考與知識管理間是否存有正向交互關係，並為企業創新帶來正向影響。所得之結論與建議：設計思考因為其「架構性」和「分享文化建立」等特點，對於「知識擷取」、「知識分享」階段具有正向影響，而其「低成本性」則讓參與者更願意運用其知識。對於創新的正向影響則多為漸進式創新。
With rapid development of internet technology and transportation system, the transmission speed of new information among different ethnic groups and countries has increased significantly. However, this also further intensify the competition in the business environment Without barriers to protect company’s innovative ideas, these ideas would be spread to the society rife with copies amongst competitors. Therefore, companies are eager to improve not only the quantity but also the quality of innovations. By doing so, it will help them to gain excess profits and following establish leadership in the industry.
Design Thinking (DT), which is promoted by world-renowned design company IDEO, is a concept that has been widely used in corporate innovation practice in recent years. This concept is closely related to another managerial issue called “Knowledge Management (KM)” because knowledge must flow among the participants during the process of DT. As a result, this thesis obtains two main topics：(1) To explore the interaction between Design Thinking and Knowledge Management. (2) To find out how the interaction will affect innovation.
This paper not only collects cases of corporations that use design thinking as a method of innovation but also interviews some people who used to participate in design thinking event to understand their real perceptions. To have a deeper look into the interaction, the thesis disassembles DT & KM into three major processes and analyzes the interactions among the three process stages.
After analyzing the data, the study has two main conclusions：
(1). DT has positive impact on “Knowledge Acquisition” and “ Knowledge Sharing” because it can help the innovative process to be more structural and improve the culture of sharing in company. And it also makes participants more willing to use their knowledge due to DT’s lower the cost of using knowledge.
(2). DT has positive impact on incremental innovation instead of disruptive innovation. |
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| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
106363030 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0106363030 |
| Data Type: | thesis |
| DOI: | 10.6814/NCCU201900530 |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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