English  |  正體中文  |  简体中文  |  Post-Print筆數 : 27 |  Items with full text/Total items : 113648/144635 (79%)
Visitors : 51685236      Online Users : 445
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
Scope Tips:
  • please add "double quotation mark" for query phrases to get precise results
  • please goto advance search for comprehansive author search
    •  Adv. Search
    Home ‧ Login ‧ Upload ‧ Help ‧ About ‧ Administer Goto mobile version


    Please use this identifier to cite or link to this item: https://nccur.lib.nccu.edu.tw/handle/140.119/123899


    Title: 圖書館使用者認知價值、滿意度與忠誠度關係之研究
    A Study of the Relationship between Library Users` Perceived Value, Satisfaction and Loyalty
    Authors: 陳建文
    Chen, Chien-wen
    陳美文
    Chen, May-wen
    Contributors: 圖資與檔案學刊
    Keywords: 圖書館;服務品質;認知價值;滿意度;忠誠度
    Library;Service quality;Perceived value;Satisfaction;Loyalty
    Date: 2004-08
    Issue Date: 2019-06-21 15:09:46 (UTC+8)
    Abstract: 本文建立一個圖書館使用者認知價值、滿意度與忠誠度關係的模型，期望能做為圖書館在提供服務時的參考。本文針對某大學研究生進行問卷調查，經實證結果發現：館藏服務、流通服務與館員服務對忠誠度有顯著影響；館員服務與管理服務對滿意度具有顯著影響。此外，根據「重要性-績效」矩陣分析得知：「館員服務」是圖書館表現良好，而且能有效增進使用者滿意度的服務項目；「館員服務」與「館藏服務」具有良好的績效表現，而且是能有效增進使用者忠誠度的服務項目。
    This article describes the relationship between library users` perceived value, satisfaction and loyalty. A questionnaire survey is conducted to understand the graduate students` perceived value, satisfaction and loyalty to an academic library. The result shows that collections of printed publications, circulation and librarians` services affect significantly the users` loyalty; librarians` services and managerial services also affect the users` satisfaction. Moreover, after analyzing the importance-performance matrix, we find that `librarians` service` can be perceived as an area of strength for this library when it comes to creating satisfied users. `Librarians` service` and `collections of printed publications` achieve a higher performance index and are directed towards creating loyal users.
    Relation: 圖書與資訊學刊, 50, 32-48
    Data Type: article
    DOI 連結: https://doi.org/10.6575/JoLIS.2004.50.03
    DOI: 10.6575/JoLIS.2004.50.03
    Appears in Collections:[圖資與檔案學刊] 期刊論文

    Files in This Item:

    File Description SizeFormat
    308.pdf20073KbAdobe PDF2222View/Open


    All items in 政大典藏 are protected by copyright, with all rights reserved.


    社群 sharing

    著作權政策宣告 Copyright Announcement
    1.本網站之數位內容為國立政治大學所收錄之機構典藏，無償提供學術研究與公眾教育等公益性使用，惟仍請適度，合理使用本網站之內容，以尊重著作權人之權益。商業上之利用，則請先取得著作權人之授權。
    The digital content of this website is part of National Chengchi University Institutional Repository. It provides free access to academic research and public education for non-commercial use. Please utilize it in a proper and reasonable manner and respect the rights of copyright owners. For commercial use, please obtain authorization from the copyright owner in advance.

    2.本網站之製作，已盡力防止侵害著作權人之權益，如仍發現本網站之數位內容有侵害著作權人權益情事者，請權利人通知本網站維護人員(nccur@nccu.edu.tw)，維護人員將立即採取移除該數位著作等補救措施。
    NCCU Institutional Repository is made to protect the interests of copyright owners. If you believe that any material on the website infringes copyright, please contact our staff(nccur@nccu.edu.tw). We will remove the work from the repository and investigate your claim.
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - Feedback