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| Title: | 以多重觀點探討簽核系統之組織吸收
Multiple Perspective of Technology Assimilation for Online Approval System |
| Authors: | 游盈意
You, Ying-Yi |
| Contributors: | 洪為璽
季延平
游盈意
You, Ying-Yi |
| Keywords: | 組織吸收
資訊系統導入後階段
簽核系統
製藥產業
Technology assimilation
Post-IS implementation stage
Online approval system
Pharmaceutical industry |
| Date: | 2018 |
| Issue Date: | 2018-10-17 11:37:56 (UTC+8) |
| Abstract: | 隨資訊科技日益革新，企業之所有營業活動無不透過自動化、資訊化來維持在產業中的競爭力，然資訊系統導入組織並不是一件容易的事，組織為因應資訊化而產生組織結構或日常營運活動之變動，其最終目標是能與既有組織架構融合，即「吸收」。科技吸收(Technology Assimilation)係組織採用某項科技之目的，強調科技的效能極大化需透過與組織中的專案活動、工作流程等融合，最終達制度化的過程(Institutionalization) (Cooper & Zmud, 1990; Rogers, 1995; Fichman & Kemerer, 1997; Fichman, 2000)，然組織吸收程度難以量化衡量，實務中在系統導入後確實評值者亦不多，故形成本研究之研究動機。本研以製藥企業為例，究透過為期一年之參與式觀察，以及半結構式深度訪談，訪談對象共十名，探討其在導入具簽核功能之資訊系統後，組織內的成員如何行為、行為背後之意圖、以及個人乃至組織績效受到什麼因素影響等問題；透過反覆分析、歸納與組織訪談紀錄中的資訊，本研究發現，組織吸收之程度除以實際績效判斷外，還需考量系統中成員的使用滿意度，以及所有使用者共同形成對系統之觀感。使用者之滿意度會受到其任務特性、個人因素、科技特性以及系統中不同使用者之使用行為影響，其中不同任務特性成為系統中不同使用者間相互干擾之主因，而個人因素中的習慣偏好、對系統之涉入程度、對標準流程遵從性以及其他資訊化經驗所形成之期待皆強化不同使用者之間使用行為之交互作用。
This study examines the difficulties of technology assimilation and analyzes why the technology may not be assimilated in organizations after its deployment. With the ever-changing information technology, automation is the key step for organizations to stay ahead of the industry, and assimilation is regarded as one of the most important outcomes to leverage the potential of technologies in their business activities and strategies. However, how organizations may achieve technology assimilation effectively remains a problem. Most organizations have been considered lack direction on how to successfully infuse new technological innovations within individuals work environment. To address this, this thesis develops a conceptual model emerge from the consolidating data of a pharmaceutical company based on semi-structured interviews with 2 different types of users in Online Approval System, 5 interviewees each type, records of the approvals within two years, and participant observation data within one year. This thesis systematically explored the relationships between Usage, User Satisfaction, and Assimilation in organizations. The results found that the outcome of assimilation could be measured by the actual performance as well as the satisfaction given by all users. Usage and User satisfaction are affected by its Task Characteristics, Personal Factors, Technology Characteristics, and the interaction of use behavior between different users. |
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| Description: | 碩士
國立政治大學
企業管理研究所(MBA學位學程)
105363057 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0105363057 |
| Data Type: | thesis |
| DOI: | 10.6814/THE.NCCU.MBA.083.2018.F08 |
| Appears in Collections: | [企業管理研究所（MBA學位學程）] 學位論文
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