| Reference: | 1. Adenfelt, M., & Lagerström, K. (2006). Knowledge development and sharing in multinational corporations: The case of a centre of excellence and a transnational team. International Business Review, 15(4), 381-400.
2. Adenfelt, M., & Lagerström, K. (2008). The development and sharing of knowledge by centres of excellence and transnational teams: A conceptual framework. Management International Review, 48(3)
3. Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 107-136.
4. Alvesson, M. (1991). Deetz (2000) Doing critical management research.
5. Argote, L. (1999). Organizational Learning: Creating, Retaining, and Transferring Knowledge.
6. Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
7. Bennett, R., & Gabriel, H. (1999). Organisational factors and knowledge management within large marketing departments: an empirical study. Journal of knowledge management, 3(3), 212-225
8. Bhagat, R. S., Kedia, B. L., Harveston, P. D., & Triandis, H. C. (2002). Cultural variations in the cross-border transfer of organizational knowledge: An integrative framework. Academy of management review, 27(2), 204-221.
9. Birkinshaw, J., Holm, U., Thilenius, P., & Arvidsson, N. (2000). Consequences of perception gaps in the headquarters–subsidiary relationship. International Business Review, 9(3), 321-344.
10. Bontis, N., Crossan, M. M., & Hulland, J. (2002). Managing an organizational learning system by aligning stocks and flows. Journal of management studies, 39(4), 437-469.
11. Buckley, P. J., & Carter, M. J. (1999). Managing cross-border complementary knowledge: conceptual developments in the business process approach to knowledge management in multinational firms. International Studies of Management & Organization, 29(1), 80-104
12. Chen, J., Sun, P. Y., & McQueen, R. J. (2010). The impact of national cultures on structured knowledge transfer. Journal of knowledge management, 14(2), 228-242.
13. Chen, S., Geluykens, R., & Choi, C. J. (2006). The importance of language in global teams: A linguistic perspective. Management International Review, 46(6), 679.
14. Cohen, W. M., & Levinthal, D. A. (1990). Absorptive Capacity: A New Perspective on Learning and Innovation. Innovation, 128-152.
15. Daft, R. L., & Lengel, R. H. (1986). Organizational information requirements, media richness and structural design. Management science, 32(5), 554-571.
16. Davenport, T. H., & Prusak, L. (2000). Working Knowledge: How Organizations Manage What They Know. Harvard Business Press.
17. Dierickx, I., & Cool, K. (1989). Asset stock accumulation and sustainability of competitive advantage. Management science, 35(12), 1504-1511.
18. Edström, A., & Galbraith, J. R. (1977). Transfer of managers as a coordination and control strategy in multinational organizations. Administrative science quarterly, 248-263
19. Ernest & Young (2014, Feb), Centralized operations - The future of operating models for Risk, Control and Compliance functions. Retrieved from http://www.ey.com/Publication/vwLUAssets/EY_-_Centralized_operations:_future_of_Risk,_Control_and_Compliance/$FILE/EY-Insights-on-GRC-Centralized-operations.pdf
20. Fayerweather, J. (1982). International business strategy and administration. Ballinger Pub Co.
21. Forsgren, M., Johanson, J., & Sharma, D. (2000). Development of MNC centres of excellence. The emergence and impact of MNC centres of excellence, 45-67.
22. Forst, L. I. (2001). Management: Shared Services Grows Up. Journal of Business Strategy, 22(4), 13-15.
23. Foss, N. J. (2006). Knowledge and organization in the theory of the multinational corporation: Some foundational issues. Journal of Management & Governance, 10(1), 3-20.
24. Foss, N. J., & Pedersen, T. (2004). Organizing Knowledge Processes in the Multinational Corporation: An Introduction. Journal of International Business Studies, 340-349.
25. Frost, T. S., Birkinshaw, J. M., & Ensign, P. C. (2002). Centers of excellence in multinational corporations. Strategic Management Journal, 23(11), 997-1018.
26. Galbraith, J. R. (1973). Designing Complex Organizations.
27. Ghoshal, S., Korine, H., & Szulanski, G. (1994). Interunit communication in multinational corporations. Management Science, 40(1), 96-110.
28. Gonzalez, R., Gasco, J., & Llopis, J. (2006). Information systems offshore outsourcing: A descriptive analysis. Industrial Management & Data Systems, 106(9), 1233-1248.
29. Grant, R. M. (1996). Toward a knowledge‐based theory of the firm. Strategic management journal, 17(S2), 109-122.
30. Grant, R. M., & Baden-Fuller, C. (1995, August). A knowledge-based theory of inter-firm collaboration. In Academy of management proceedings (Vol. 1995, No. 1, pp. 17-21). Briarcliff Manor, NY 10510: Academy of Management.
31. Gudykunst, W. B., & Kim, Y. Y. (1984). Communicating with strangers: An approach to intercultural communication. Addison Wesley Publishing Company
32. Gullick, J., & West, S. (2012). Uncovering the common ground in qualitative inquiry: combining quality improvement and phenomenology in clinical nursing research. International journal of health care quality assurance, 25(6), 532-548.
33. Gupta, A. K., & Govindarajan, V. (1991). Knowledge flows and the structure of control within multinational corporations. Academy of management review, 16(4), 768-792.
34. Gupta, A. K., & Govindarajan, V. (2000). Knowledge flows within multinational corporations. Strategic management journal, 473-496.
35. Hambrick, D. C., Davison, S. C., Snell, S. A., & Snow, C. C. (1998). When groups consist of multiple nationalities: Towards a new understanding of the implications. Organization studies, 19(2), 181-205.
36. Hannabuss, S. (1996). Research interviews. New library world, 97(5), 22-30
37. Hansen, M. T. (1999). The search-transfer problem: The role of weak ties in sharing knowledge across organization subunits. Administrative science quarterly, 44(1), 82-111.
38. Hansen, M. T., & Løvås, B. (2004). How do multinational companies leverage technological competencies? Moving from single to interdependent explanations. Strategic Management Journal, 25(8‐9), 801-822.
39. Hymer, S. H. (1960). The international operations of national firms, a study of direct foreign investment (Doctoral dissertation, Massachusetts Institute of Technology).
40. Janssen, M., & Joha, A. (2008). Emerging shared service organizations and the service-oriented enterprise: Critical management issues. Strategic Outsourcing: An International Journal, 1(1), 35-49
41. Kim, Y. Y. (1991). Intercultural communication competence: A systems-theoretic view. Cross-cultural interpersonal communication, 15.
42. Kogut, B., & Zander, U. (1993). Knowledge of the firm and the evolutionary theory of the multinational corporation. Journal of international business studies, 24(4), 625-645.
43. Kris, A., & Fahy, M. (2003). Shared service centres: delivering value from more effective finance and business processes. FT Prentice Hall.
44. Krone, K. J., Jablin, F. M., & Putnam, L. L. (1987). Communication theory and organizational communication: Multiple perspectives. Handbook of organizational communication: An interdisciplinary perspective, 18(1), 40.
45. Kumar, V. (2005). Impact of social ties on knowledge transfer within multinational corporations.
46. Lane, P. J., & Lubatkin, M. (1998). Relative absorptive capacity and interorganizational learning. Strategic management journal, 461-477.
47. Lazarsfeld, P. F., & Merton, R. K. (1954). Friendship as a social process: A substantive and methodological analysis. Freedom and control in modern society, 18(1), 18-66.
48. Leonard-Barton, D., & Sinha, D. K. (1993). Developer-user interaction and user satisfaction in internal technology transfer. Academy of Management Journal, 36(5), 1125-1139.
49. Levitt, B., & March, J. G. (1988). Organizational learning. Annual review of sociology, 14(1), 319-338.
50. Li, H. Z. (1999). Communicating information in conversations: A cross-cultural comparison. International Journal of Intercultural Relations, 23(3), 387-409.
51. Lippman, S. A., & Rumelt, R. P. (1982). Uncertain imitability: An analysis of interfirm differences in efficiency under competition. The Bell Journal of Economics, 418-438.
52. Llewellyn, G., G. Sullivan, and V. Minichiello. "Sampling in qualitative research." Handbook for research methods in health sciences (1999): 173-199.
53. Lucas, L. M. (2006). The role of culture on knowledge transfer: the case of the multinational corporation. The Learning Organization, 13(3), 257-275.
54. Luo, Y., & Shenkar, O. (2006). The multinational corporation as a multilingual community: Language and organization in a global context. Journal of International Business Studies, 37(3), 321-339.
55. Lyle, S. W., & Zawacki, R. A. (1997). Centers of excellence: empowering people to manage change. Information Systems Management, 14(1), 26-29.
56. Marschan, R., Welch, D., & Welch, L. (1996). Control in less-hierarchical multinationals: The role of personal networks and informal communication. International Business Review, 5(2), 137-150.
57. McDermott, R., & O’dell, C. (2001). Overcoming cultural barriers to sharing knowledge. Journal of knowledge management, 5(1), 76-85.
58. Mohr, J. J., Fisher, R. J., & Nevin, J. R. (1996). Collaborative communication in interfirm relationships: moderating effects of integration and control. the Journal of Marketing, 103-115
59. Mohr, J., & Nevin, J. R. (1990). Communication strategies in marketing channels: A theoretical perspective. The Journal of Marketing, 36-51.
60. Moore, K., & Birkinshaw, J. (1998). Managing knowledge in global service firms: centers of excellence. The academy of Management executive, 12(4), 81-92.
61. Nadler, D., & Tushman, M. (1988). Strategic organization design: Concepts, tools & processes. Scott Foresman & Co.
62. Nohria, N., & Ghoshal, S. (1997). The differentiated network: Organizing multinational corporations for value creation. San Francisco, CA: Jossey-Bass.
63. Nonaka, I. (1991). Models of knowledge management in the West and Japan.
64. Nonaka, I. (1994). A Dynamic Theory of Organizational Knowledge Creation. Organization Science, 5(1), 14-37.
65. Olsen, T. J. (2012). Realizing shared services–A punctuated process analysis of a public it department. Georgia State University.
66. Qu, S. Q., & Dumay, J. (2011). The qualitative research interview. Qualitative research in accounting & management, 8(3), 238-264
67. Quinn, B., Cooke, R., & Kris, A. (2000). Shared Services: Mining For Corporate Gold. ed: Financial Times Prentice Hall.
68. Reger, G. (2004). Coordinating globally dispersed research centres of excellence—the case of Philips Electronics. Journal of International Management, 10(1), 51-76.
69. Rogers, E. M. (1995). Diffusion of Innovations.
70. Schotter, A., & Bontis, N. (2009). Intra-organizational knowledge exchange: An examination of reverse capability transfer in multinational corporations. Journal of Intellectual Capital, 10(1), 149-164.
71. Schulman, D. S., Harmer, M. J., Dunleavy, J. R., & Lusk, J. S. (1999). Shared services: adding value to the business units. New York: Wiley.
72. Schulz, M. (2001). The uncertain relevance of newness: Organizational learning and knowledge flows. Academy of management journal, 44(4), 661-681
73. Simonin, B. L. (1999). Ambiguity and the process of knowledge transfer in strategic alliances. Strategic management journal, 595-623.
74. Subramaniam, M., & Venkatraman, N. (2001). Determinants of transnational new product development capability: Testing the influence of transferring and deploying tacit overseas knowledge. Strategic management journal, 22(4), 359-378.
75. Szulanski, G. (1996). Exploring internal stickiness: Impediments to the transfer of best practice within the firm. Strategic management journal, 17(S2), 27-43.
76. Teigland, R., Fey, C. F., & Birkinshaw, J. (2000). Knowledge dissemination in global R&D operations: an empirical study of multinationals in the high technology electronics industry. MIR: Management International Review, 49-77.
77. Van Maanen, J., & Schein, E. H. (1979). Toward a theory of organizational socialization. In Research in Organizational Behavior.
78. Wentz, R. C. (2008). Innovation Machine.
79. Yamin, M., & Otto, J. (2004). Patterns of knowledge flows and MNE innovative performance. Journal of International Management, 10(2), 239-258.
80. Yee, H. W. J. (2009). Assessing the potential of inter-organisational shared services (Doctoral dissertation, Queensland University of Technology).
81. Zeybek, A. Y., O’Brien, M., & Griffith, D. A. (2003). Perceived cultural congruence’s influence on employed communication strategies and resultant performance: a transitional economy international joint venture illustration. International Business Review, 12(4), 499-521. |
