政大機構典藏-National Chengchi University Institutional Repository(NCCUR):Item 140.119/118486

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政大機構典藏 > 商學院 > 資訊管理學系 > 會議論文 > Item 140.119/118486

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題名:	Constructing the Smart Hotel Architecture – A Case Study in Taiwan
作者:	Lai, Wen-Chi 洪為璽 Hung, Wei-Hsi
貢獻者:	資管系
關鍵詞:	Smart Hotel;Hotel Management;Service Innovation;Customer Satisfaction
日期:	2017-10
上傳時間:	2018-07-09 14:54:24 (UTC+8)
摘要:	A smart hotel is an intelligent hotel with a range of information technologies working together to let the customers have an honorable and convenient vacation environment. It allows customers to have a profound image about not only the hotel, but also the city and the country. Furthermore, it can increase the customer loyalty and repurchase rate as well. Thus, developing a smart hotel is critical for the hospitality industry in practice. This research presents a case study of a new five star intelligent hotel- Fleur de Chine Hotel at Sun Moon Lake in Taiwan. It describes how they built their digital hotel and virtual housekeeper service platform. Through the networked facilities and integrated information systems, people could get relevant information easily and efficiently. In addition, this smart system could provide hotel customers with the housekeeper service similar to a very important person (VIP) room or a presidential suite.
關聯:	The 17TH International Conference on Electronic Business, INTERNATIONAL CONSORTIUM FOR ELECTRONIC BUSINESS Proceedings of The 17th International Conference on Electronic Business (pp. 67-71). ICEB, Dubai, UAE, December 4-8
資料類型:	conference
顯示於類別:	[資訊管理學系] 會議論文

文件中的檔案:

檔案	描述	大小	格式	瀏覽次數
6771.pdf		112Kb	Adobe PDF2	458	檢視/開啟

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