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| Title: | 影響專案管理培訓課程委外滿意度因素之研究
A Study of Satisfaction Factors of Project Management Training Course Outsourcing |
| Authors: | 盧鄭麟
Lu, Cheng-Lin |
| Contributors: | 詹文男
Zhan, Wennan
盧鄭麟
Lu, Cheng-Lin |
| Keywords: | 專案管理
國際專案管理師
外包
成人教育
STP
4P
Project Management
PMP
Outsourcing
Adult Education
STP
4P |
| Date: | 2018 |
| Issue Date: | 2018-07-05 16:49:42 (UTC+8) |
| Abstract: | 企業進行專案管理培訓課程委外辦理有幾個常見的原因，包括：外部講師教學手法多元精彩，有助於學習吸收；想學習外部講師的知識、經驗、技術；以借助外部講師公正客觀性推動組織專案管理變革；內部缺乏專業教學師資；內部缺乏專案管理方面專家；外部承包商比較專業；讓內部同仁專注在本業工作等。但是，委外辦理專案管理培訓課程並非是個萬靈丹，仍有許多配套措施需要考量，才能讓委外辦理專案管理培訓課程得到高滿意度，進而提昇企業/組織的競爭力。
本研究提出以下的建議，以確保專案管理培訓課程委外辦理之成效與滿意度，提供企業/組織進行專案管理培訓課程委外辦理時的決策與成效追蹤參考依據，並提供專案管理培訓課程服務提供者的行銷策略參考。此些建議包括尋找對課程需求有掌握能力且可配合課程內容客製化的承包公司、聘請教學手法豐富多元且實務經歷豐富的外部講師授課、相關部門決策主管需優先上課、課堂學員組成需跨部門/團隊、課堂時間安排至少為一天（含）或以上、課堂人數以21-30人為佳、課堂座位安排以分組形式搭配相應之演練與互動為佳、學員課後成效評量方式需學員自評與主管設定績效考核KPI兩路並行、擴大專案管理類培訓課程的時數與預算等。
The reasons of outsourcing enterprise’ project-management training courses include, but not limited to, the following items: leveraging outside trainer’s excellent training and coaching skills to facilitate the learning; learning from outside trainer’s rich knowledge, skills, and experiences; To ease the project management improvement in the organization by way of the outside trainer’s 3rd party objective opinions; lacking of professional trainers in the organization; lacking of project management experts in the organization; leveraging outside service providers’ profession; putting employees’ focus on their own professionals, etc. But outsourcing the project-management training course is not a cure-all, we still need to consider lots of supporting measures to make it success with high satisfaction, and thus to improve the capability of the organization.
The results of this study shows the supporting measures enterprises/organizaitons need to ensure the success of the project-management training course outsourcing, and to support the outsourcing decision-making and the suggestion of the marketing strategy to service providers. Theses supporting measures include: sourcing good service proivders; hiring solid-and-experienced outside lecturers with rich teaching and coaching skills; forcing line-managers to be trained first; arrainging cross-department students; designing courses with at least 6 to 7 hours or above per class; no less than 20 and no more than 30 students per class; grouping students in a class to facilitate the learning by hands-on excerises; asking for self-apprasal of the effectiveness of the training and putting them to the year-end performance-reviw; raising the budget and the time of the project-management training courses, etc. |
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| Description: | 碩士
國立政治大學
經營管理碩士學程(EMBA)
104932105 |
| Source URI: | http://thesis.lib.nccu.edu.tw/record/#G0104932105 |
| Data Type: | thesis |
| DOI: | 10.6814/THE.NCCU.EMBA.017.2018.F08 |
| Appears in Collections: | [經營管理碩士學程EMBA] 學位論文
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